LaserAway

Richard P. 

on BBB

3 years ago

Dear LaserAway...Go Away! Stop incessantly sending me - and thousand of others - texts and emails lying that I/we asked for your services. BBB and State of California, how can you/we shut these greedy and dishonest POS down? 

Nicole E 

on BBB

3 years ago

5/5/2022 I was just browsing for possible cool sculpting and immediately got a phone call. They said that was the last day to get 33% of a package deal and had never been offered before, likely never again. Went ahead due to the urgency in the discount and pressured sales and bought a package for almost $5,000. Late the next day after watching video decided this was not smart and pretty sure it would trigger my PTSD & I likely would be a bad situation for both me and the staff. Asked for a refund since no services were rende... read more

kiwiluvsu7@yahoo.com 

on BBB

3 years ago

Incomplete Information and Rushed to complete paper work ... Treatment and products have shown no improvement.. I was supposed to be getting a special price. I was told I had to put $300 down towards my total. I was never told in the initial conversation I would be financing with a different finance company. I recently discovered my down payment was not towards my balance but a 20% finance fee. I spoke to one person then was referred to the sales person Ariana. She said nothing she could do but will forward my concern. Someo... read more

Amanda R 

on BBB

3 years ago

The customer service is awful with LaserAway, and during my "free" consultation call, the person did NOT go over the refund policy. They rushed through the info. After the call, I research more about Clear + Brilliant, and decided it's not the best route for my skin, and I canceled the upcoming appointment. I've tried contacting the stores management, but they directed the salesperson that signed me up for the plan to contact me. I DO NOT WANT TO SPEAK TO ANOTHER SALESPERSON. PLEASE REFUND THIS TREATMENT PACKAGE. 

Bradley S 

on BBB

3 years ago

I spent 3000.00 with Laser Away Meridian Idaho in a week. Purchased 150 botox and a laser package 8 sessions. Here is the bait and switch. Laser Away Meridian- Sir if you get the Laser hair removal package we want to offer you a free Fire and Ice Facial. Its worth x amount of dollars. Me- Okay sounds like an opportunity. So now I go in and get my first laser removal. The nurse tech informs me that you cannot get a Fire and Ice facial as you have facial hair. You cannot get with facial hair. Me- Well this was a point that got... read more

Zoe S 

on BBB

3 years ago

I saw an ad for this company and since I've been curious about the services they provide, I thought I would see how good the deal would actually be. In order to see pricing you are prompted to enter your email and phone number, which isn't uncommon these days. Then I'm prompted to schedule a Zoom Consultation. I have no desire for this. I just want to see if any of the services I was interested in were in my budget. Since I have gained no more information regarding pricing from their website, and have no intention of doing t... read more

Krystal H 

on BBB

3 years ago

******* H, Fresno CA Laseraway has sales people sell you services, and the sales people have no experience as to what they sell you, they just want to earn their commission. The Brazilian underarm combo was $2,000. I later looked up other places, that charge $60.00 for Brazilian, and 40 for under arms. So 8 sessions should have only cost me $800 in Beverly Hills. I could have saved $1200.00 with people who have more experience and are in the medical field. Then they don't even address your concerns if you they don't offer t... read more

Jessica S 

on BBB

3 years ago

Horrible customer service- will not refund packages despite me moving hours away from any LaserAway location. I got Botox, Xeomin (which I was told was exactly like Botox but actually doesn't work as well or last as long), tattoo removal, and 1 clear and brilliant treatment (down time before face looked presentable was actually ~5 days to 1 week despite what they told me of a day or just the evening of the treatment day. Anyway! The services were OK and the staff is mostly friendly- some a little bougie. But! They refuse to ... read more

William S 

on BBB

3 years ago

back in October I purchased a package for $2,000 which was broken down to two sessions of Botox at 50 units per session and two sessions filler with one full syringe each session which if you look around that's not a deal some places even less basically it's breaks down to $500 a session and I think if you're going to spend $500 for a 15 minute session they should give you a 5 min grace period and this is not the first time this has happened one time I had to get a session done and drove an hour away to go to this appointmen... read more