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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
At the Arizona State Fair a couple of years ago, we signed up to attend a session regarding their resort service. We ended up not going and forfeited the $35 fee. We also did not take advantage of the "free trip." From that point on, I have been getting several phone calls a week from various numbers so blocking them is not an option. They do not sound like recordings, but, if I try to talk to the callers, they just keep going on with their script. They do not allow you to speak. If I see the area code and prefix,I know who ... read more
Business response:
At Diamond Resorts International we strive for customers' satisfaction. We take the concerns of our owners, members and guests very seriously. Our records have been updated to include Ms. F*****'s phone numbers in our internal "Do Not Call List"; effective immediately, she will not receive any further marketing calls.
**************** has let many time share owners down. They have not taken care of owners that for years have taken care of them. No notice of the sale and now ******** Titled owners on Virginia Beach are annually being pressured by Diamond Resorts International to buy points and relinquish their title. It would be discouraging but somewhat ethical if they would at least buy the 2500 to 4500 share value at the going rate. Instead owners are noticing rapid decline in the condition of the buildings and property. Diamond Resorts... read more
In November 2015, in Branson MO we made the BIGGEST MISTAKE to buy a timeshare. Our concern was that we own a small business and can only travel on weekends. This was expressed to Brian A******** who quickly told us we didn't have to take week long vacations and that we could use points for multiple weekend trips. We returned in February 2016 to be trained how to use their website. We were advised the pkg we bought was too small, and we would use almost all of our points for only 1 weekend trip. We cant afford anything more.... read more
Business response:
We, at Diamond Resorts, are sorry to hear that this member is unhappy with his timeshare membership. Upon review of this member's account it shows that he purchased 5000 points, which with advance planning has man options for multiple trip usage based on time of year and reduced points specials. A phone call to ******* would easily assist this member with learning to manage and use his points to his best advantage. Please contact ******* at ************.
We were given discounts on the condition to attend their timeshare presentation. I have never attended such a thing and was really curious what timeshare is all about. We drove to *********** Beach Club, the location for the event. People at the reception were very friendly and helpful. We were assigned by a fairly junior salesperson. He asked us where we live in the US, our profession and how long we have been living in the US. I said nine years and then he asked where we are originally from. I replied "We are originally fr... read more
Business response:
We, at Diamond Resorts, are sorry to hear that this guest had an unpleasant experience at one of our resorts. This is not an acceptable way that we, as a company, treat our guests. We have informed the Sales Manager of this complaint and it will be addressed with the staff to ensure that this situation does not occur in the future. Thank you for bringing this to our attention.
We had booked a stay for our Anniversary at the ******* ***** ******* for May 27th - 29th 2017. Our room was filthy as there were wads of gum attached to the end table, dirty lamp with no light bulb, fridge was dirty, stove, tv, remotes, carpet was not vacuumed everywhere, etc. Counter had a fingernail and crumbs on it!!! Housekeeping came to clean up a little. Then started all the other issues. We basically had no toilet for almost the entire stay. It was overflowing, running, etc. They finally fixed it before we left. We g... read more
Business response:
We, at Diamond Resorts, are so sorry to hear that this guest had an unpleasant stay at one of our resorts. We have followed up with the resort manager who remembers speaking with this guest on her way out and apologizing for the inconvenience she experienced. The resort manager will be reviewing this guest's complaint with his staff to make sure that these issues do not occur in the future. Thank you for bringing this to our attention.
This complaint is against Diamond Resort. I owned a Timeshare that was paid in full. The company I owned with sold me another one and assured me that I would get 10 years of bonus weeks and the use of my week in VA Beach. So the salesman said rent your in VA Beach and use your bonus week to vacation. He assured us that doing this would get us a nice commission check that would cover maintenance fees and money left over to put toward the principle so we could get this one paid in full faster. Well we took the advice of the sa... read more
Business response:
We, at Diamond Resorts, are sorry to hear that this guest is unhappy with her membership. We have looked into her account and confirm that we have responded to this guest previously. This guest originally purchased her timeshare plan with ******* ******* Resorts. In May, 2012, Diamond Resorts acquired certain assets from the Bankruptcy Court of California including the vacation ownership plan, ******* Grand Vacations, which is the plan that this guest became a member of. Diamond Resorts did not, however, acquire any of the *... read more
***** ******* Resorts sold my ownership to Diamond resorts Orlando FL. They have raised fees to 786.64 form first year. I have send them so many email to rent my unit. they emailed back asking for rental consent form and w9 (I have filled same forms previously with previous management company ******* *********** the instruction either to email/mail/fax the forms. I choose email and I emailed to email address requested. a day before my week start I received a call from ***** ******* welcoming me for my week rental. I have not... read more
Business response:
We have reviewed the notes on this account and see that this request was received and granted. We hope that we have resolved all the issues.
We purchased our first time share while we lived in Canada in 2004. All was great until diamond resorts bought out ****** ***** golf and country club. That year they had a meeting with us and told us that if we wanted to travel outside that property or on a different date then we owned we would have to buy into there points program. The lowest points available was worth 7000 dollars. That allowed us to blend our three bedroom lockout and there points for vacation. The next time we went they sold us 2500 dollars for a silver ... read more
Business response:
We, at Diamond Resorts, are sorry to hear that this member is unhappy with his timeshare membership. Upon review of the member's account history, it is shown that the upgrade they refer to was sold to them by the previous developer - ****** ******* *************, in October, 2010. Diamond Resorts acquired that property in 2011, therefore any issues regarding their original agreement or the upgrade should have been directed to the previous owner, because Diamond Resorts only acquired the assets of the company and not its liab... read more
I purchased a package back in February while on vacation with my two kids in Orlando. The reason I purchased it is because they guy selling it told me they plenty of resorts and availability in Gatlinburg, TN and I knew I would be traveling there this year. My husband gets one week vacation a year and that where he wanted to go for his birthday. So when I call to book they tell me there is nothing available that week. I'm very upset because that was the only reason I purchased it. However, I let go because unlike my husband ... read more
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,682 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is open now. It will close at 6:00 p.m.
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