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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very discouraged with business practices of this company at this time In Dec 2016 we met with the Diamond resort team in Sedona with our Parents who had been members for many years and Gold members. We discussed at length the need to help them as they were aging, and needed to transfer to points to ourselves. We signed documents, including notarized items to begin the transfer. This was all before the year ended. We wrote a check for the fee of $100 and submitted all at Sedona. They Sedona sales people there reviewed our fam... read more
Business response:
Diamond Resorts International and its affiliates take the concerns of its owners, members and guests very seriously. We have reviewed Mr. B*********'s account and it seems that the remaining points from his parent's account have been posted to his new account. He can use his points until December 2017.
beware of the hidden 25% fee if you are late paying! The scammers bury that little bit of info in small print on the back of the bill. I would not do business with this company as they are very unprofessional and a 25% fee is egregious-caveat emptor!
Business response:
Diamond Resorts International and its affiliates take the concerns of its owners, members and guests very seriously. Thank you for the opportunity to address Mr. H******* concerns. There are no hidden fees. Every year along with the annual invoice, owners receive a letter from the Board of Directors, a copy of the Annual Budget and a copy of the Assessment Billing and Collection Policy that clearly explains the annual fees, due dated and late fees. Account records indicate that these documents were mailed to Mr. H***** in No... read more
About 4 years ago I stayed at a Diamond Resort in Palm Spring. Since then, I get endless phone calls from the company offering vacation packages - when I asked them to remove me from their list, the telemarketers quickly disconnect, and the call continue. I will never stay there again, and I tell everyone I know about my experience and the endless calls and to NEVER give Diamond Resorts your phone number.
Business response:
Diamond Resorts International ("Diamond Resorts") takes the concerns of its owners, member and guests very seriously. Diamond Resorts regrets to hear you are receiving unwanted calls. We have placed the telephone number ending in 1672 on our do not call list and you will not receive any further telephone calls at this number. Thank you for bringing your concerns to our attention.
DO NOT trust Karen ******* (XXXXX) with Diamond International Resorts. She completely lied to us in regards to the sampler package. It is a scam!!! I did not read the contract because I trusted what I was being told. There was nearly NO truth to what she explained to us. I will never buy into this company. I am so happy I declined and only ended up with a worthless $4,000 sampler package.
Business response:
Diamond Resorts International and its affiliates take the concerns of its owners. members and guests very seriously. We regret to hear that Ms. C***** is dissatisfied with her Sampler membership. A Sampler specialist should contact her in the next 3 business days to assist her with all her booking needs and get her to enjoy her membership.
This company lied and screwed me out of $200. When the man that called me said I could be refunded if I paid two hundred for my choice of 16 hotels in the US in the next year I agreed. Two months later after looking at the below average hotels that were part of this I asked for my money back, they refused. So I then tried to book my vacation so that I wouldn't be out money. Their hotels were booked for 6 months out minus a couple of the worst hotels/vacation areas. I booked Vegas but ended up cancelling because I don't even ... read more
Absolute nightmare to deal with. The worst customer service and hidden fees everywhere. Stay far away from them. If they get your phone number the calls never end. They even usually call me at 5am-6:30am because they think everyone live in their timezone! I told them not to call but they just keep doing it, and now i get tons of calls from other telemarketers.
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. Diamond Resorts regrets to hear that you are receiving calls outside our normal calling times. In reviewing our records it seems this error is due to conflicting information. The telephone number we have listed for you is in New Hampshire which is in the Eastern time zone; however, your residence is in California which is in the Pacific time zone. We have placed telephone number ending in... read more
I am not happy with this company. I purchased a "Sampler Package" to vacation with them while with my ex (we were never married). Apparently if my ex does not check in with the vacation booking, I am not allowed to travel with the Sampler Package. Furthermore, she cannot be removed until the entire sum of the amount is paid off. While being on a payment plan with the expiration date of the points the same month as my last payment on the payment plan, I was in a bit of a pickle. They did provide me a brief extension based on ... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. A Sampler membership does require both owners to attend a presentation, as noted in the Agreement. A member of our Sampler team has contacted Mr. M******* to explain the terms, grant an extension and assist him with transferring ownership.
Diamond resorts staff are very aggressive, my wife and myself has expirenced very unprofessional behavior working with them during a upgrade meeting. To make a long story short the sells person was highly upset when we refused to purchase an upgraded deal that didn't fit into our financial plan.
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. It is not our intention to subject guests to aggressive presentations and we regret if you felt that this was your experience. We have reviewed your account for your last tour experience and forwarded your concerns to the sales management team at that resort. Thank you for taking the time to tell us of your concerns. The feedback we receive from our members, owners and guests is a valuabl... read more
The first occurance of this happened in December. I called Diamond, and reported that I received an envelope that was addressed to me, and had my correct address on the label, but the inside information was addressed to someone else. I called Diamond to address this grievance-particularly because it had the man's full name, address and account number. I explained that had this been sent to another person of shady character. I could use all this to my advantage in terrible ways. She insisted that there is no way I could take ... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. Diamond Resorts regrets to hear that you received correspondence intended for someone else. Diamond Resorts is committed to our owners, members and guests privacy. It has come to our attention that a mailing error occurred recently and we apologize if this caused you any alarm. Rest assured, personal information is protected by our verification procedures, so there is no need for any conc... read more
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,682 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is open now. It will close at 6:00 p.m.
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