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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called Diamond resort International in order to change my hotel stay as I recently was alerted that one of their locations had BED BUGS. My husband and I are retired and are looking to purchase a timeshare, so I said why not....However what I did not expect was poor and extreme rude customer service from the company representative, Ebony R******* This woman expected me to find out if the hotel had bedbugs for myself by staying there, before coming to the conclusion that there were in fact bedbugs at this facility, raised h... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. Diamond Resorts regrets to hear that you have had a negative experience. Unfortunately, we were not able to locate your reservation with the information provided. Please contact our office via the Contact Us tab on our website at www.diamondresorts.com with your reservation information, so that we may address your concerns.
This is the rudest and most unprofessional company I have ever encountered. I have requested for them to add me to their do not call list multiple times and they continue to contact me from different numbers. At this point whenever I answer the phone and inform them that I am currently busy they immediately hang up on me. So frustrating. Businesses like this shouldn't be able to survive.
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. Diamond Resorts regrets to hear that you are receiving unwanted calls. In reviewing our call log for 2017, 3 calls have been placed to the telephone number on file. We have placed telephone number ending in 2224 on our Do Not Call list and you will not receive any further telephone calls at this number. Thank you for bringing your concerns to our attention.
We have had a time share since 2007 and was recently sold to Diamond Resorts. We have been talking for months about getting rid of our time share and have had to relinquish it (that was the only way out) . It has been paid off for years. We were told we had to paid our yearly fees before we can start the process. We started with phone calls back in Dec. 2016. Our fees are due by Jan 1st and we paid it on Dec. 30 0f 2016. Once the fee is paid and the paper work is finished we can ask for a refund for our 2017 year fees. We pl... read more
Business response:
We thank Mrs. M**** for bringing her concerns to our attention. A member of our team has contacted Mrs. M**** and resolved her issues.
Made the mistake of buying a trial package from them and saw through their long term scam and avoided a time share commitment with them. Could never use the promo packages they had me buy either. Impossible to book, broken down resorts and massive run arounds. Wish I never even spoke to them or heard of them in my life, what a positive nightmare. Perpetual harassment for years and years after you've done any business with them. Horrible people, aggressive and cut throat. I receive up to 3 calls a day from affiliates from Di... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. Reservation records indicate that you completed one reservation in 2014. We regret to hear that you were dissatisfied with your former membership. In reviewing our call log, the last call placed to your telephone number ending in 2769 was in January of 2014. This telephone number has been added to our Do Not Call list. Thank you for bringing your concerns to our attention.
Dear BBB of Nevada, I came to Las Vegas May 2016 to try and close out my **** ****** - Diamond Membership. Unfortunately I was informed and advertised that if I convert my 1 week property to the points system, i will be able to have more flexibility on using their resorts AND be able to sell my points membership. I did not know anything about the point system, so what they told sounded real promising because i have spent a lot of time and money but unable to sell my TS.This is completely untrue as i realize that it is nearly... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously and thank you for your feedback. We are not affiliated with any resale companies and cannot comment on or refer any specific company. However in looking for a resale or listing company, we recommend that you check references and avoid companies that charge an up-front or exorbitant fee. As we were not able to locate your account with the information provided, please contact Customer Service ... read more
The properties are all wonderful but everytime I have used the properties you are pushed hard to sit through another high pressure sales pitch. Once I decided to purchase the payments are difficult to make unless you are prepared to pay the enitre amount due in a very short time. After the due date you cannot make partial payments and talking to "customer service/ financie" you get the feeling that youre' dealing with a collection agency. I have asked to have someone contact me about a "collection" fee when I called to make ... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. Thank you for your feedback. It is not our intention to subject guests to high pressure and we regret if you have felt that this has been your experience. Account records indicate that you were invoiced in November 2016 with a due date of January 1, 2017. As a one-time exception, collection fees were waived. To avoid additional fees from being assessed in the future, please pay your account... read more
1. Last 2016 Christmas Time at ****** Las Vegas Diamond Resort, VIP Checking to FORCE Sale Presentation - Girl said is a Thanks for Your last Purchase on August 2017. We couldn't enjoy peaceful checking because Diamond is Enforce Police. 2. Pentahouse was all wet and we left early based on all inconvenience 3. Unable to pay my Assessment Fee till BECOME Due on 01 3 2017 4. Waiting to talk about to someone over 90 days to Options are what steps me and her need to take with regards to your illegal enticing of us to buying poin... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. Thank you for taking the time to provide your feedback. Diamond Resorts records indicate that a member of our Hospitality Management team has been in contact with you regarding your issues and that you have received compensation from the resort.
I stayed in Orlando @ ****** ****** One of the villas had roaches which got in my food before I had a chance to finish eating it. I left the food on the counter covered up(pizza) and went to shower and came back and small roaches was everywhere inside the box. The entire ordeal made me sick to my stomach and resulted to me being up all night. That morning, the closet rack cut my wrist as I was reaching up to grab extra pillow cases to cover the ironing board that did not hv a cover. The rack was old & rusty and unsafe and sh... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. Diamond Resorts regrets to hear that you were disappointed with the accommodations during your recent stay at ****** ***** Resort & Golf Club. We hope that the overall enjoyment of your vacation was not affected. The management team at the resort has been made aware of your concerns. While the resort reimbursed you for the pizza; any further compensation must be submitted to our Risk Manage... read more
This is the type of company's that will ruin your vacation and they star with the concierge at the hotel promising gifts like $100 or a trip and lock you into a sales meeting with a scammer, They tell you that they will tske one a$40 deposit in case we miss the meeting and keep the gifts they charge my credit card 3 $40 fees and they clear they after pending when they were suppose to be cancel after we spend 5 hours on a meeting they promover to be 90 min. Those 5 hours is time we waisted on out vacation after we said bondev... read more
Business response:
Diamond Resorts International and its affiliates ("Diamond Resorts") take the concerns of its owners, members and guests very seriously. While presentations are usually scheduled for a set amount of time, they can take longer if a guest expresses an interest, has questions or has decided to purchase. A guest is free to leave a meeting at any time if they are not interested in making a purchase. If the meeting is a stipulation of receiving a gift, the guest is free to leave once they have reached the required time. A hold is ... read more
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,682 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is open now. It will close at 6:00 p.m.
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