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KeyMe
- Keys & Locksmiths
- Kinston, NC
About this business
Location details
4489 US-70, Kinston, NC, 28504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had them come out to my business after hours to replace the front door lock as it would not loc. They replaced it with the incorrect assembly and charged me $1700.00 for a $200.00 job.
Business response:
We regret that this customer had such a poor experience after calling us. It appears this customer requested a service outside of our direct service area. In these cases, we offer the option for customers to be connected with a third party dispatch center who can connect them with a local locksmith. Unfortunately, we do not have oversight into the pricing of these jobs, or their policy around cancellation fees. Again, we regret that this customer had such a poor experience after calling us.
bill me $229.99 less then 10m to unlock a car door key Me is a rip off
Business response:
We regret that this customer had regrets regarding the price of his lockout. It appears this customer requested a service outside of our direct service area. In these cases, we offer the option for customers to be connected with a third party dispatch center who can connect them with a local locksmith. Unfortunately, we do not have oversight into the pricing of these jobs. However, the price this customer has quoted for a vehicle lockout is within the range that we commonly see. While we appreciate that it may seem outrageou... read more
I have used KeyMe twice. The first time the key I made didn't work. I thought it was a fluke. Two years later I made three keys at a KeyMe kiosk. NONE of those three keys worked (in addition to being made out of the cheapest material)! That got me to look up reviews where I see others have the same experience. I will NEVER use KeyMe again. Save your time and money.
Business response:
We regret that this customer had such a negative experience with our service. While our kiosks are more accurate than traditional locksmiths, they do still experience an error rate. We've ensured that this customer was refunded in full for these faulty keys, and apologize again for her poor experience.
Absolutely HORRIBLE experience. I recommend that no one ever use this organization. My family simply locked our keys in our house. One door handle lock needed to be picked. This was a simple job. The locks were all brand new with not faulty components. The contractor deliberately destroyed a $250 decorative door lock on the front door and replaced it with generic parts that are cheap and not in line with the door handle. We had to repaint the entire door to coverup the impact of the cheap lock. They actually destroyed the fr... read more
Business response:
We're so sorry to hear something like this happened to the customer. In areas where we do not have direct coverage, we give the customer the option to have us transfer them to a third party dispatch center who connected him to a local locksmith. We do not have control over their processes, procedures, or quality. If the customer would like, we'd be more than happy to escalate this over to their team for further assistance. Again, we truly apologize for the inconvenience this has caused and are here to help.
TERRIBLE SERVICE AND WAY OVERPRICED. I wish I would have did my research first and saw these reviews before I used KeyMe. The locksmith was 4 hours late. For a combo two way locking system (lock and deadbolt) I know I heard a quote of $155.00. So 155.00 plus $29 service call, I figure it was a fair and reasonable cost. When he was done, he wrote out the invoice, he doubled the $155 for material, total $310. He added $75 for labor and $29 service call plus tax. My total bill $447.00 . I researched the material he used, not ev... read more
Business response:
We regret that this customer had such a negative experience after calling us. Having reviewed our records, it appears this customer called from outside one of our direct coverage areas. In these cases, we offer the option to transfer to a third party dispatch center, who can connect customers with local locksmiths. Unfortunately, we have limited control over the pricing and policy of these locksmiths. We have forwarded this feedback to our partner on behalf of this customer, and are truly sorry for any inconvenience this exp... read more
I ordered a lock to be fixed and on the same day, a very nice locksmith and apprentice came out and took a look at the lock. They were unable to fix the issue and said that they would need to order a part and that Key Me would get back to me shortly. As soon as the situation was transferred back to Key Me customer service, the problems started. I called for a follow up every two days and each time the person said they didn't know what the issue was with my order, but it was being 'escalated.' After two weeks someone finally ... read more
I had just scheduled service for a locksmith to come create keys for my truck and after speaking with two representatives to setup a time for someone to come, no one ever showed up. Extremely upset as I have been waiting 3hrs for a locksmith to show up and no one has even called me to schedule anything. This is the first time I've used KeyMe and it is safe to say I will never use their services again.
Business response:
We're truly sorry for the negative experience this customer had with our service. We strive to get our locksmiths out to our clients as quickly as possible. In this case, we failed to hit that target, and regret any inconvenience this caused *** *******.
I called to get 5 locks changed. All they do is send a local guy out and add $100 to the bill. They did send a great locksmith but $100 as a go between is way too steep.
Business response:
We regret that this customer had reservations about our pricing. We base our prices off of labor and parts, and strive to keep them competitive in their respective markets. This feedback has been forwarded to our product team for review, and we appreciate *** ******** feedback.
First - use ****** *** Kiosks, KeyMe is a poor imitation of ****** ***. FIRST - NO PRICES ARE SHOWN Screen shows options of decorative keys or brass keys. FAKE I was going to get 4 keys, screen shows an offer of HALF PRICE if I get 5 keys. So I changed to 5 keys. But still no price is showing. Then it says because I ordered so many keys they have to ship them to me, FREE SHIPPING! I should have my keys in about 3 days. I have already swiped my card, but still never get a price. No option is offered to select a decorative key... read more
Business response:
We regret that *** ***** had such a poor experience using our service. It does look like she was able to get in touch with our customer experience team, who were able to provide her with a full refund for this order. This customer's feedback regarding our user interface has been forwarded to our product team. Regarding our policies surrounding customer information, we do not store any customer address information once orders have been processed. We also protect key scan data via a law-enforcement grade algorithm. Regardless,... read more
Frequently asked questions about KeyMe
How is KeyMe rated?
KeyMe has a 2.1 star rating with 155 reviews.
When is KeyMe open?
KeyMe is open now. It will close at 6:00 p.m.
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