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KeyMe
- Keys & Locksmiths
- Kinston, NC
About this business
Location details
4489 US-70, Kinston, NC, 28504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called them about being locked out of a vehicle KeyMe gave me a song and dance about how fast and reliable they were.Then after I waited for 15 -20 minutes I get a text we don't have trucks available but still charged my credit card for now service rendered.
Business response:
We are so sorry to hear the customer had a negative experience. Once we sent the notification out to our locksmiths, it is up to them to accept if they are free and available to take the job. It appears that since no one was in the area to assist, we refunded the order the same day.
Horrible service if I was able to give it 0 stars I would, the website says 29 min and I waited almost 2 hours I just had to cancel and get another company to unlock my car, never again going to use !
Business response:
We regret to hear about the extended wait time while waiting for the technician. Sometimes, there are traffic and other delays that can cause a locksmith to be late to an appointment. We will make sure to forward this information to the appropriate party.
Most reviews here are regarding car key duplicates which can be complicated. I used KeyMe simply to duplicate and store my house keys. The other day I wanted to make a replacement key from a scan stored in the system. Very straightforward ask. Multiple tries and a call to customer service and the kiosk still was not able to produce a key. It kept asking me to insert what had already been scanned and saved--I wasn't carrying the key at the time and was traveling so drove 40 mins to get to this kiosk. Given this is the core va... read more
Business response:
We are sorry that the customer had this experience. It's very helpful to hear this kind of information about the KeyMe customer experience, and we really appreciate the time and care you put into sharing your thoughts with us.This input been passed on to the appropriate parties within our company. We're always looking to improve our service, so this kind of feedback is very helpful for us.
KeyMe told me they had a technician in the area to unlock my car, (locked keys in car). Then, I receive a text message an hour later saying they couldn't locate a technician for service AFTER they already charged my card $123. I had to email for a refund. The refund was given, but the next day the charge APPEARED ON MY CARD AGAIN. I emailed again and they said it's a problem on my banks end. I called my bank, NOPE. No problem on their end. KeyMe is not returning emails after I told them to take care of the second charge. The... read more
Business response:
We regret to hear that we were unable to provide locksmith services for this customer. As for the refund, it may take a few business days for said refund to fully process. This should be reflected in the customer's account by the 10th business day- if it is not seen after that, please reach out to your bank. If for some reason they are having difficulties locating the refund, we will be happy to assist further.
Deceptive business practices. They advertise as a local brick and mortar locksmith but in reality its just a key copy kiosk setup inside a local retailer. If you call their number for actual locksmith service, they **** up the price over 100% and pay another actual local business to go do the work
Business response:
We regret to hear this customer had a negative experience with our services. We in fact have two sides of our business. The first part is out key copying kiosk machines that we have in different retail locations. The other side of the company are our locksmith services where we partner with local locksmiths to help customers with their needs. Both of these services are displayed on our website with steps on how to use the services. Again, I am terribly sorry for the confusion this has caused, and we will bring this feedback ... read more
Crooks! How could anyone stoop so low. Locked my keys in my car. Called 800 Called number listed under KeyMe. Should have been suspicious right away. They said they had dispatched someone and asked for credit card info. I gave it to them and they continued to send texts saying they were trying to find a local provider. After three delay texts they texted they could not find a local provider but they still charged my credit card fir more than they said they would. Meanwhile our family is all waiting to start our vacation whil... read more
I recently posted my complaint against KeyMe Locksmiths following a very unpleasant experience with one of their unsupervised sub-contractors. He charged me $ 435 for opening my door and installing a new $ 21 door knob. KeyMe Headquarters saw my complaint here and I was contacted via email by a series of HQ associates who obtained all the particulars. Within a week, HQ decided to refund me $ 300 which they did through ******. I was surprised and grateful for this.
Business response:
We thank you for the positive feedback, and are so glad we were able to help resolve the negative experience you had!
Locked out of our house in this heat last evening. The dog managed to hit the door latch locking us out. Called KeyMe @ 5:52 p.m. using our neighbor's phone as we had no phones on us at the time. Were told a technician would be to us within the hour. Received 3 text messages: First one welcoming us to KeyMe. Next at 6:25 p.m. saying the technician is gathering his tools and will be there shortly. Finally at 6:52 p.m. a text saying no technician available, your work order has been cancelled. All of these texts were on our pho... read more
Business response:
We appreciate that this customer took the time to submit this feedback to us, and we are terribly sorry the customer had a negative experience. When orders are booked, we take the customers direct information this way should any issues after a job is completed we have the number in which we need to contact them. Unfortunately at the time of booking, our technicians were all actively on jobs leading up to the cancellation. With the phone being in the home, we understand why communication wasn't at its best and we deeply apolo... read more
Bad service, Called to have a second car key made. they quoted me a price & said they would be out in 45 mins, even sent me a text said they were on the way. 40 mins later they text & say it will be 90 mins. So I told them i'll run some errands & see them in 90 mins. A half hour later the tech says he 5 mins away. So I have to hurry back. The key gets made, but no receipt. Check my bank account & they they take more out of my account than what was quoted. I call their customer service they claim I'm not in their system! Afte... read more
Business response:
We appreciate that this customer took the time to submit this feedback to us. In cases where customers are outside of our direct service area, we connect them to a third party dispatch center, who will attempt to connect them to an available local locksmith. In this instances, we do not have control over the policies or processes of the individual locksmiths. We regret any convenience this has caused, and apologize again that this customer had such a poor experience after calling us. For the inconvenience, we are going to se... read more
Frequently asked questions about KeyMe
How is KeyMe rated?
KeyMe has a 2.1 star rating with 155 reviews.
When is KeyMe open?
KeyMe is open now. It will close at 6:00 p.m.
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