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KeyMe
- Keys & Locksmiths
- Kinston, NC
About this business
Location details
4489 US-70, Kinston, NC, 28504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First I was fairly disappointed that the in-storekiosk didn'thave what I presume is a fairly common house key blank in stock, and therefore my key info needed to be sent off for off-site production and then mailed to me. I was and still am a bit uncomfortable with that, and wish I would've stopped at the kiosk while I was there, but with it being all new to me in the moment I suppose I was not quite thinking as I wished in hindsight. I'll give the benefit of the doubt that the lack of blanks was possibly due to issues relate... read more
Business response:
We appreciate *** ******** feedback. It does look like he reached out to our support team and was able to receive a full refund. While we strive to provide top-quality keys in all cases, it seems like this one clearly missed the mark. We apologize for that, and appreciate the time this customer took to reach out to us.
Keys they sent didn't work the lock, which was the only thing they needed to do. So they became trash and a waste of my time.
Do NOT recommend under ANY circumstances. Slow in responding, and ask for ridiculous fees PRiOR to even coming out. Call another company, ANY company but this one for lessening the stress you may already be experiencing.
Business response:
We regret that this customer has had a poor experience with us. When customers call us for a locksmith service, depending on his service area he might be connected to one of our direct locksmiths, or to a third-party dispatch center. In this customer's case, given the zip code attached to his complaint, he likely was connected to the third-party dispatch center. In this case, he would have been put in touch with a private locksmith in his area. Unfortunately we don't have any oversight over the pricing and policies of these ... read more
Absolutely the worst company I have ever dealt with! Worst customer service by far. Rude. Could careless that my overpriced key never arrived. Horrible!
Business response:
We are truly sorry for the poor experience *** ** had with us. We've reviewed her order, and communications with us. It appears that while her order did ship out from our office, it didn't arrive at *** **'s house within the 3-5 business day window that we promise. We're truly sorry that this customer feels as if our team didn't care that her order did not arrive- we've reviewed her chat transcripts and saw our agent was able to process a full refund once she let us know that her order did not arrive. We'll be reviewing our ... read more
KeyMe has failed to communicate with me after promising that they would "further investigate" my situation -- when they sent a technician who completely ripped us off. They continue to claim -- and wrote on this site -- that I "selected an option in our IVR that transferred him to a company that is not KeyMe. There is a clear message that plays at this point." None of that is true. I was simply connected with a technician that I assumed was KeyMe approved. I have emailed them numerous times asking them to rectify my situatio... read more
Business response:
We've reached out to *** ****** externally, and were able to get this issue resolved to his satisfaction. We'd like to apologize for *** ****** again for the poor experience he had, both with the locksmith we referred him to, and how long it took us to reach a resolution. We are glad to be able to close this issue, and thank *** ****** for his patience.
Horrible experience!!! We have a business and our front door dead bolt quit working from the inside. This had happened to our back door back in October and another company came and fixed it right away. This KeyMe company came and took lock apart left with our key and dead bolt only to call us and say it couldn't be fixed and wanted $400 to put in a new dead bolt. When we refused he still hasn't returned with our key and dead bolt. Had to call another company and fortunately we got the same company we had previously used, the... read more
Business response:
We are truly sorry this customer had such a bad experience with this locksmith. It appears that this customer used our IVR menu to transfer herself to a third-party partner of ours, who connects people with locksmiths in areas where we do not have direct coverage. We've reached out to this customer on our end, and will be following up on her behalf with our partner to determine what happened here, and find a resolution. Again, we consider this experience unacceptable, and will be following up with our partner to ensure that ... read more
We used to love this app that you take a picture of a key and someone from a remote location can print the key at bed bath and beyond. Keyme removes that function and you have to order the key via mail. We tried ordering a key via mail.. it said it'll be 3-5 days to receive key via mail.. 5 days later.. we didn't receive the key and contact their customer service.. they confirm no key was mail and said they will send out the key ASAP and we should receive it soon.. another 3-5 days later.. we email their customer service aga... read more
Business response:
We're truly sorry this customer had this experience. We aren't seeing any orders under this email address, but one of our customer experience leads has reached out directly to this customer to try to find out why his order was unable to be fulfilled. There are cases in which we are no longer able to support certain key blanks that we previously supported, but these are rare- we would like to verify the specific issue before we proceed. In any case, we are truly sorry for the disjointed experience this customer had with our s... read more
These ****. Wrong blank, cutting errors, almost broke my deadbolt at home. NOT a good product.
Business response:
We're so sorry this customer's keys didn't work- while these errors are uncommon, we do see rare cutting errors. In these cases, we are happy to process a full refund. I am not seeing any orders placed with the email address this customer used to file this complaint, but if he contacts our support team at **************, or call us at ***** *** *****
These have replaced ****** *** in ******* and the two times I have used them. Neither key has worked when I tried to use it. Not only is a $1 more then ****** *** the copied key DOES NOT WORK. Not a good move *******.
Business response:
It appears this customer did purchase at least one key with us, which I do see was refunded in full. While our kiosks are more accurate than brick & mortar locksmiths, they do see occasional errors. We'll be having one of our technical support agents do a calibration check on that machine. If this customer copied a second key that did not work, and has not received a refund for it, we encourage him to reach out to us at ***************
Frequently asked questions about KeyMe
How is KeyMe rated?
KeyMe has a 2.1 star rating with 155 reviews.
When is KeyMe open?
KeyMe is open now. It will close at 6:00 p.m.
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