This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
KeyMe
- Keys & Locksmiths
- Kinston, NC
About this business
Location details
4489 US-70, Kinston, NC, 28504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not use this company. Although the technician arrived fairly quickly, he was in a nondescript vehicle and he wore the uniform of an auto dent repair company: definitely not someone who instills security confidence when dealing with home locks. Once the technician finished rekeying the entire house, he had reversed 2 deadbolt lock latches. When questioned about it, he told me he was not required to make all latches uniform, only that they function correctly. This is in spite of the fact that all latches were uniform w... read more
Business response:
After receiving the complaint, we reached out to the customer to see when they would be available as we were going to have a new locksmith come and assist. Once we got that info, we reached out to one of our locksmith partners to see if he could go to the customers home and fix the orientation of the two locks. He was able to go to the customers location this morning and successfully remedy the issue. The locksmith let us know the customer was very happy with the follow up service and getting this issue resolved.
I got a key made that was a security key that people told me cost $100 or more. It did not say do not duplicate but I was told that I would probably have to go to a locksmith. I tried at a KeyMe kiosk and it only cost $10.49. I was a little skeptical but it works very well and I am happy!
Business response:
Thanks for the review! We try our best to provide a variety of keys at a cost that's accessible to everyone, and are glad we were able to provide this customer with a functional and less-expensive alternative.
Terrible service. Called because we were locked out of our house. Key Me took my information and said their locksmith would call me right back with pricing info. After 15 mins I had received 8 phone calls from ****** decent people claiming they were locksmiths. We were able to find a way in the home fortunately and I told each of the 8 locksmiths we did not need help anymore. I am still getting calls from foreign ****** people. Now my phone is ringing constantly from out of the country numbers and when I answer it's a ******... read more
Business response:
We appreciate this customer's thorough feedback. When this customer called us, he used our IVR to connect himself to third-party dispatch service where we route customers who are not in our service areas. There is clear messaging in our IVR that states as much when the transfer is completed. We have communicated with that partner, and it appears this customer did request that they have locksmiths call him with prices for his specific job, which is likely why he received a number of phone calls from local locksmiths after the... read more
Wish I'd read the reviews!! I just got a key made at the 7-11 Key Me kiosk! It of course does not work! Called the number got a sorry try again message and then an "we will call you back, we've saved your place in line". Not holding my breath, after reading the reviews I just want my money back! I'm sure the next key won't work either. A key that costs that much better work!!
Business response:
Thanks so much for your review- I'm not sure why you were unable to get through to us via the phone, our wait times are typically not very long. We're happy to provide you with a full refund if you email us at **************, or you can try calling again if you prefer- our wait times right now are under 10 seconds.
If you need a key that works, DO NOT use.
Business response:
Hey ****- we're so sorry your keys didn't work. If you reach out to our customer service team at **************, or call us at *** *** *****we'd be happy to get you a refund or a replacement set of keys.
Id like to give 0 stars. What a nightmare. Silly me, i thought i called a locksmith. And it was listed in my town. Now i find out its a kiosk in *** **** *** ******the next town over. After dealing with many out of state recordings i finally got a representative. 29.00 service fee plus labor. He came. Sprayed it with 3 in 1 oil, stuck a key in and tapped it with a screwdriver a few times. Done. 120.00 please.? Labor is 90.00 for 3 minutes? They dont take checks because too many people stop payment. Well i guess so. Told me t... read more
Business response:
We're very sorry this customer was so dissatisfied with her experience. Given the zip code she submitted with her review, it appears she is outside the service area of our direct locksmiths. That means she used our IVR system to connect to an independent partner, who routed a local locksmith to her. Our messaging is very clear when this occurs, and notifies the customer that they are being connected with a third party company. Unfortunately, given that this is a separate company we have no control over their price structure.... read more
I've made keys through their machine at 7-11. 3 of the 4 didn't work. I contacted them twice for a refund but no response.
Business response:
We're very sorry these keys didn't work, and would be happy to provide a refund. We offer many methods for customer contact, including calling us at ***** *** ****, chatting with a live agent at **********, or emailing us at **************. We have had an agent reach out to this customer to facilitate that refund for him, and are investigating why he wasn't able to get in touch with us.
Frequently asked questions about KeyMe
How is KeyMe rated?
KeyMe has a 2.1 star rating with 155 reviews.
When is KeyMe open?
KeyMe is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com