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KeyMe
- Keys & Locksmiths
- Kinston, NC
About this business
Location details
4489 US-70, Kinston, NC, 28504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I used their locksmith service for a vehicle lockout solution. I paid over the phone, and they immediately "canceled" my order, and said my refund would be available in 3 to 5 days. I thought that was odd so I called back and they said they didn't charge a dime. The conversation was about like this (I am "A" and KeyMe is "K"):A: hello, I'd like to get a refund since I was charged and didn't receive services from you.K: we never sent you a technician sir your card will not be charged.A: I know you didn't send anyone. That's w... read more
I stumbled upon a kiosk in ****** & got a quote for my ******* Sonata key as a ********* was for a fraction of the cost from the dealer. USUALLY Id order a blank key for my vehicles from **** or something & get it cut at a local hardware or locksmith but I knew this Sonata key would cost me so I figured Id give ********************** a try. AMAZED at the ******************* time! Key came within days & worked perfect. So I said alright lets give this machine a REAL challenge, I went got a quote for my **** ***** Nighthawk (s... read more
Horrible experience! I had called the local businesses and was told there would be a wait, they called the same business still with a wait but then charged me more than double what the business wouldve charged me. No customer service! NEVER AGAIN
The service on my job was great. BUT the local locksmith shared with me his invoice. His service was $354. KeyMe charged me $509. You're much better off calling ********************. Call a hardware store for a good reference -- don't call KeyMe.
KeyMe falsely advertises as a local company. They work out of the West and East Coasts as they have a call service connect you with different people in ********************** and ********. They claim to have an A+ on BBB, which clearly they don't. They ask you for your credit card number up front and then they take a long time arriving to the service, all the while texting you they'll be "right there". I lost 25 dollars canceling at the last minute after reading these reviews but I guess I would have lost more than 250 dolla... read more
Had 2 copies of 2 different keys and all keys made were ground flat and defective. Called customer service, told me even though they dont match that they will still work!?!? It is a KEY! It has to match! Spent 30 minutes trying to get a refund and was told that someone would call me tomorrow. Its a $15 ****.. let me send you a text of the damaged and incorrectly cut keys and resolve the isssue, refund the money and dont make the customer spends 2 days dealing with a problem that could be verified and refunded at the kiosk! A... read more
I called this locksmith service because I locked my keys in my trunk . They dispatched a locksmith to come to unlock my vehicle and retrieve the keys from my trunk. The locksmith showed up, opened the door, and stated they had no way of entering the trunk. I am stuck in exactly the same place before I called and waited and was STILL charged 170$ for them to do absolutely nothing. NOTHING.
Business response:
We are sorry about the inconvenience that the customer experienced. Based on the customer sentiment from our end, it looks like the work did end up getting completed after some issues with opening the trunk at the outset. If this is not true, please have the customer reach out to us ************** as we would like to remedy the situation. Trunks are very tricky to open and most technicians can open the front door of a vehicle to access the latch to open the trunk. In the event this is not possible, a key needs to be made or ... read more
I wish I had read thesebefore. I hired a locksmithto open my gun safe. I didnt get a locksmith. I got a man that cut into the back of my safe made a huge mess he did not clean up and charged me a cray $1189. I am SO disatisfied and unhappy. I wanted it unlocked not ruined! I have contacted the company. Never ????????????again.
Business response:
We regret that this customer had such a poor experience after calling us. It appears this customer requested a service outside of our direct service area. In these cases, we offer the option for customers to be connected with a third party dispatch center who can connect them with a local locksmith. Unfortunately, we do not have oversight into the pricing, policies, or contracted locksmiths. Again, we regret that this customer had such a poor experience after calling us.
They connected me to a local partner which in turn hired another party. The locksmith came in a car and street clothes and small toolbox. The interaction was less than pleasant. He was belligerent and aggressive and in fear I paid him $250, despite absolutely no effort on his part. He ripped me off in my opinion and took advantage of the situation. I did not feel safe. Ive attempted to contact Key,me online and via phone. Three times Ive been told a supervisor would call. No calls. The fact I did not feel safe should be a pr... read more
Business response:
We regret that this customer had such a poor experience after calling us. It appears this customer requested a service outside of our direct service area. In these cases, we offer the option for customers to be connected with a third party dispatch center who can connect them with a local locksmith. Unfortunately, we do not have oversight into the pricing of these jobs, or their policy around cancellation fees. Again, we regret that this customer had such a poor experience after calling us.
Frequently asked questions about KeyMe
How is KeyMe rated?
KeyMe has a 2.1 star rating with 155 reviews.
When is KeyMe open?
KeyMe is closed now. It will open at 9:00 a.m.
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