This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
KeyMe
- Keys & Locksmiths
- Kinston, NC
About this business
Location details
4489 US-70, Kinston, NC, 28504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The keys didn't work. Do not give these incompetent kiosks your business.
Business response:
We are very sorry about the keys not working for the customer. This is something we never like to see happen. We do have rail guards in place to prevent this from happening. Please have the customer reach out to us at ************** so we can resolve the customer complaint. We will do everything we can to make sure the customer is satisfied. Once again, we are sorry about the product not being up to standard.
I locked my keys in my car last night and called them, they said they'd be there in "way less than an hour" 2 hours later I'm still waiting and nobody is answering the number they texted me for the tech. Then I get a call saying "we can't get to you until tomorrow morning" so I said I can't wait that long I'm nowhere near home and I need my car to get home (it was freezing out) and they charged me a cancelation fee.
Business response:
We apologize for not keeping up with the standards that our our customers expect. In this case, we made multiple attempts to get our contracted locksmiths to the locations but due to various reasons they were not able to do so. We did not want the customer to wait any longer in the inclement weather and we opted to cancel the order. After cancelling the order, we offered assistance to the customer via a third-party company. There was an error in the return of the cancellation fee, as the customer should not have been charged... read more
This is a marketing company that charges you $150 or more and then tries to pay somebody $30 to do the job. Most locksmith in auto lockout guys who are good charge over $75 so the people who actually come to your house are complete losers who don't know what they're doing.Key.me is a scam and I'm in the process of creating a website where everyone who gets scammed by them can post their stories
Business response:
We regret to hear this happened to the customer. It appears that this customer was not in our direct market. In areas where we do not have direct coverage, we have a partner company assist with these services. Since our partners did not follow through with the customer satisfaction in mind, we will reach out to them to set proper guidelines so this does not happen again.
I locked my keys in the trunk and had to call them for help. It was snowy out so I knew I didn't have much options but KeyMe had good reviews on there website, I wish I checked other websites because my service was terrible. The small problem I had that I found weird was the fact that there was no information about the person doing the job (I called the website and did not know there was an app where I can contact the locksmith). The automated message I received said he would show up at 1:53, at around that time I went outsi... read more
Business response:
We regret to hear this happened to the customer. It appears that this customer was not in our direct market. In areas where we do not have direct coverage, we have a partner company assist with these services. Since our partners did not follow through with the customer satisfaction in mind, we will reach out to them to set proper guidelines so this does not happen again.
I will never use KeyMe again. After paying $449 to install a front door lock, the dead bolt plate was crooked. I called the company to have them correct the shoddy installation, but after telling me they would, the locksmith never showed up and wouldn't return my text messages. I called the company again and was told that I would have to pay an additional fee for someone to fix it. They even suggested I had taken a hammer to the lock myself.
Business response:
We regret to hear this happened to the customer. It appears that this customer was not in our direct market. In areas where we do not have direct coverage, we have a partner company assist with these services. Since our partners did not follow through with the customer satisfaction in mind, we will reach out to them to set proper guidelines so this does not happen again.
I locked my key inside my apartment so I needed to get access but it wasn't an emergency. So, I called KeyMe for a quote and the lady who answered said it would be $29 to come out. I said, "that's it?". She said yes, unless I wanted more services. So the guy comes out within 45 min, picks my lock within 2 min., then hands me a **** for $244! I told him that I was told it would be $29 so why is it so much more? He said that the breakdown of the **** was $29 just to come out, $55 for an emergency call and $160 for a lockout. W... read more
Business response:
We regret to hear this happened to the customer. It appears that this customer was not in our direct market. In areas where we do not have direct coverage, we have a partner company assist with these services. Since our partners did not follow through with the customer satisfaction in mind, we will reach out to them to set proper guidelines so this does not happen again.
The worst locksmiths. They charged my card 150$ then sent me a text saying they couldnt help after an hour of waiting. Do not use key me!!
Business response:
We are deeply sorry for the situation that occurred. We were unable to follow through the service on our end, as technicians were unable to provide service due to unfortunate circumstances. We proactively reimbursed the full amount the customer was charged. We will be working with our technicians to provide timely, and better service to our customers.
I received such good customer service I had to find somewhere to write a positive review. I am actually shocked that their BBB rating is so low, given my experience with them. At first I was hesitant to let them hold a digital imprint of my key in their machine (for later use if you get locked out, upon creating an account) but I did opt in for this option while making a house key for my boyfriend at the time. Fast forward two months later I got locked out of my house. I had left my keys at the familys house over two hours a... read more
Business response:
We are grateful for your positive feedback and are glad that we were able to assist you in a time of need!
Very disappointed,Very unprofessional, Well never use them again, Will Not Recommend Them. They took to long They Didn't provide any information I didn't know who I was looking for, no name, no vehicle Description. 0 stars
Business response:
We regret to hear this happened to the customer. It appears that this customer was not in our direct market. In areas where we do not have direct coverage, we have a partner company assist with these services. Since our partners did not follow through with the customer satisfaction in mind, we will reach out to them to set proper guidelines so this does not happen again.
Frequently asked questions about KeyMe
How is KeyMe rated?
KeyMe has a 2.1 star rating with 155 reviews.
When is KeyMe open?
KeyMe is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com