Keith Alexis - State Farm Insurance Agent

Julio Lazo 

on BBB

3 years ago

I just make several complaints with your BBB I getting called from the dispute with State Farm Fire And Casualty Insurance Company one State Plaza, Bloomington, IL i get call a least 10 days ago but I don’t getting calls from your and others Complains your taking from me when your giving me a case Number or referral numbers that mean your taking but your not seriously with me why I let them know that have to contact your first like for example it’s like With someone hired a Lawyer have to communicate with my Lawyer first not... read more

Debbie S 

on BBB

3 years ago

Have had a homeowners policy since 2004. On 7/3/22 reported fire damage & loss. 7/26/22 still no check. Very disappointed in this snail pace service. Black soot everywhere and dragging it in the house. My place looks like a disaster zone. 

Lindsay F 

on BBB

3 years ago

State Farm dropped the ball on their so called coverage. Started a claim, for a vehicle. Called the next day and they stated the vehicle was in their possession. Had a friend drive by the location of pick up; vehicle still there. Called State Farm, they said they will get it. 7 days later, I get a certified letter that the vehicle has been impounded. Next step, get State Farm to take accountability and pick up the vehicle. They agree. Now it’s been 16 days since the incident, and State Farm is telling me I have to do their j... read more

Sarah M 

on BBB

3 years ago

They will find every loophole to not cover your claim. 

Cindy J. 

on BBB

3 years ago

Customer no service, I highly recommend that you find a different Company, 

brian s. 

on BBB

3 years ago

State Farm used to be one of the best. Now that just seems like bait and switch. They are now one of the worst! They wouldn’t pay for most of my claim and their approved body shop did terrible work that took more than a month and after doing repairs s broke something off in the engine that landed the car at the dealership broken down! State Farm wouldn’t do anything about any of it! Every part of the process was one of State Farm trying to weasel out of paying part of the claim. Do your self a favor and get insurance anywher... read more

Melissa S. 

on BBB

3 years ago

State Farm could not give a straight answer as to why an adjuster was not sent out to see my vehicle at the body shop. When I originally reported my claim I tried calling to talk to someone and the automated system says they are having a high call volume to better assist me I needed to go to the app or website and file my claim. The app does a photo estimate, which is definitely not accurate because how can they see underneath everything and what's really going on with the vehicle. There was alot more damage that what the ph... read more

Laura S 

on BBB

3 years ago

State Farm is terrible! They could care less for their customers! The agents are nasty and rude. I wish I would've changed companies sooner. Stay away from State Farm! 

David B 

on BBB

3 years ago

My wife and I have been loyal State Farm policy holders for over 40 years, and have many policies (including multiple homeowner policies, multiple vehicle policies, commercial policies, etc.). State Farm used to be a reputable company but their claims service is disgraceful now! Just tried to file a claim on a shattered sunroof (so the rain wouldn't leak in and cause even MORE damage), and the adjuster could not even LOOK at the damage for over a week! My wife is scheduled for major back surgery in a week so we would not eve... read more