Keith Alexis - State Farm Insurance Agent

John I 

on BBB

3 years ago

We have had home and auto full coverage with state farm for about thirty years. About 15 years ago we had a hit and run (we were the hit) filed a claim. They paid 500 we paid 3200. Three years ago we had to have a floor replaced because of a leaky AC that ruined our floor. They paid 600 we paid 4000. Four months ago Tr***** ** had a tornado go through and destroyed a lot of homes and life's. Our roof got damaged from the hail and wind. We paid 14000 to have the roof replaced. State farm paid 0.00 . The adjuster or claim pers... read more

vanessa r 

on BBB

3 years ago

we were with state farm for 3 months then all of a sudden they dropped us without letting us know. we found out though. We were covered till end of June 2022. So, we switched back to our original insurance company we had. Well, May 2022 we had an accident and current insurance started working on it and state farm adjuster waited till June to contact us. We still had state farm coverage until the end of May. The adjuster, Steven D***, for 1 did not want to give my husband a direct # to him but finally did. He was rude to our ... read more

Yolanda H. 

on BBB

3 years ago

I have been a customer for State Farm for years. I have always paid my premiums before it was due and I have never filed a claim until this year. State Farm sent me to a repair shop within their network. I waited almost two months before **State Farm sent an adjuster. In the interim, I paid significant amounts of money for *****and car rentals. Finally, State Farm sent an adjuster. I never received any phone calls about what work would be done and/or costs. The shop completed the work, three weeks later. However, State Farm ... read more

Cristina B 

on BBB

3 years ago

I’ve had insurance with State Farm for several years. I was in a minor accident on 4/5/2022. At the time I had my sons car seat in the vehicle. I live in C********* and know about Insurance code 11580.011. They promised to send me a letter regarding the car seat stating what to do next. I called on 6/22/22 because I hadn’t received the letter or any information about the car seat. I finally spoke to someone and he just said sorry I don’t know why it was never sent out. I finally got the letter via emailed dated 6/23/22 (the ... read more

Douglas H 

on BBB

3 years ago

State Farm sold my elderly mother a home owners policy when she was in her 70s, I believe. she is now 98 and has been paying for almost 30 years with no claims. She now needs repairs to her roof, looks like damage from some kind of rodents. State Farm says "your policy only covers damage from bears and deer"!! Has anyone seen a bear in ****** ******* *** in 100 years?? I know she should have been more savvy. I know about "buyer beware" - but this is supposed to be a reputable company. This was unconscionable. AND the claims ... read more

Kelsey M 

on BBB

3 years ago

If I could leave 0 stars I would. Got in an accident on 6/3 & had my car seat in the car. Was told by the first customer service rep that they don’t cover it if it’s minor but if my manufacturer says it needs to be replaced they would. I called back after inlooked at the manufacturer website & it stated it needs to be replaced. I called back & talked to another CS agent who told me “well yeah they all will say that” and refuses to get me to a manager. I was so mad I hung up, which leads me to the RUDEST CS agent State Farm h... read more

Troy E. 

on BBB

3 years ago

Buyers beware! If you have slab Insurance DON'T ASSUME it covers your slab, foundation. They have clauses inside of clauses inside of more that allows them to deny paying for fixes. My dad was told due to the type of soil here in east ***** they don't cover slab cracking which inturns causes a wall to lean possibly fall and injuring someone. They don't cover sink holes that appear from underneath your slab. Have clauses for that. The slab Insurance will cover a leaky sewer line that might have caused some structural damage. ... read more

Kevin O 

on BBB

3 years ago

Extremely rude customer service. I hung up on him and I will be canceling my insurance as soon as I can replace it next week. You don’t judge a business when things go right. It’s important to see how they handle things when there are problems. I am insured by State Farm. I brought my car to a local body shop with front end damage when someone hit me in a parking lot. When I got the car back I found that the convertible roof, the four window switch, and the electronic trunk release were inoperable. I went back and the body s... read more

Michael A. 

on BBB

3 years ago

30-34V145H Hello my name is Michael A******part owner of B****** Plumbing with Jack B*****. Our company has over the years done over 100 Insurence claims. Aprox 20 with Statefarm; it is an increasing trend that this is occuring with low income and Minority clients; in which a inital representive is covering the claim/mailing out a check. Following, weeks later the claim is getting over turned by a different assigned representative. This only seems to be happening to my low income minority clients. As a human that has ethics,... read more