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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. I asked my agent about ride sharing and didn’t hear anything for a week until I got a text reminder I was past due for the remaining amount of my plan. $62. I replied back I knew that it was past due but where’s my reply regarding ride sharing. I immediately received a call and was told They’d try to reach me (no missed calls or voicemails OR TEXTS) I was told State Farm didn’t offer that (the website expresses they do FALSE ADVERTISEMENT!!!) I told her I’d be looking for other coverage & asked if I could cancel wh... read more
Just a few moments ago, I spoke to a State Farm representative — Leah ********. I was trying to file a claim for an accident I was not at fault for. During our entire conversation, she was very rude and unhelpful. It almost seemed as if I was an inconvenience for her. I never leave poor reviews, but this is possibly the worst customer service experience I’ve ever had. I explained to her my situation about how it’s crucial that I get a rental because of work, which requires me to commute the entire week. She showed zero inter... read more
I do not recommend state farm to anyone. I put a claimed a glass repair, not only no show no call but they put that claim in my records. .save yourself some trouble go somewhere else.
"Like a good neighbor" LIES they do not care at all.....the absolute worst Insurance Company ever. My son was involved in a head on hit ( 3 stoned girls very young hit my son) he was not held at fault, the officer gave the girls the ticket. My son had 0% liability. His car was torn up. The car was then taken to a "holding Lot" so a Statefarm representative could asses the damages. Well the car was taken to a auction lot where it was completely stripped of EVERYTHING. It took me 2 weeks to locate the car only to find out it w... read more
State Farm completely dropped the ball. I was involved in an accident where another vehicle hit me on the rear passenger side. I called State Farm directly to report the accident and request a tow but they hung up and made me go through app. I was quoted a wait of an 1.5 hours but the 1st tow truck never showed up. State Farm calls me back to see if the tow truck ever showed u(which they didn’t). So they sent another tow truck which took even longer. Ended up waiting 4+ hours for a tow. Next day I make an official statement ... read more
Do not go through State Farm for your home insurance. Had damages back in July of 2022 from multiple trees falling on our bedroom. Insurance company recommended a contractor that didn't have the time or care to help to even cover our roof or give a quote. Once State Farm finally sent their own inspector, it was over a month later! Then the joke of a number quoted for the damages and loss of property was an insult. Was told to find a contractor that would work with the quoted amount or have them contact them. I had to find a ... read more
State Farm randomly conducts surveys of customers’ properties. On mine they sent me two confusing, nasty letters with a description that I don’t think was my home at all but may have been the neighbors. They will not compare the pictures taken at the time of the survey to my house nor let me see them. I think this may be a scam of theirs to get higher premiums by taking pictures of houses that need new roofs, and have remodeled outside none of which I have done. They have threatened me that my roof is so bad and I will be dr... read more
Have to wait 72 hrs for an adjuster , meanwhile my yard is destroyed, but my neighbor adjuster has been there an is in cleaning up his yard, I will be switching to his insurance
Stay away from this company! I had a windshield claim that was not handled correctly. The result was that I lost $750 that State Farm refused to pay. After 25 years of being a customer they did me wrong and I will never be a customer again. They will use any loopholes and wording to THEIR BENEFIT, NOT YOURS! Insurance is supposed to make the insured “WHOLE AGAIN” after a claim in my situation this did not happen. Crooked business practices and cheap wording will cost you as the customer. Attention ***** OWNERS, get your car ... read more
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
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