Keith Alexis - State Farm Insurance Agent

Herman S 

on BBB

3 years ago

We are 70 years old and we have been with State Farm almost 30 years. This loyalty translates into discounts. Addtional discounts for bundling and few to no claims. However, we learned that our years of loyalty do not count when you move to a new state. State Farm places you on a 3 year probationary period and treats you like a new customer without explaining that to you. So, if you have any claims, your previous years of loyalty do not count and your premiums for driving can triple. At 70 years old you are on a fixed income... read more

Garland B 

on BBB

3 years ago

Homeowner condo policy increased 51% at renewal with no claims. 51%!!!!!! 

Roni M. 

on BBB

3 years ago

Was in a car accident not caused by me. Was told to use my own insurance because the insurer did not have enough to cover me. I went to my insurance which is State Farm on April 29, 2022 and. submitted a claim which was accepted. They then set me up with a rental for 3 weeks and proceeded to loos my car for 2 months. Could not get an agent on the phone. Could not get anyone to tell me what was happening! Finally found the car to only have it totaled 3 months later. Aug 3rd!! Sticking me with the 3 month rental and no proceed... read more

Nancy 

on BBB

3 years ago

After over 25 years of paying premiums, (over 25000) never filing a claim. I was sent a letter I never received. Demanding I replace my roof because I had a loose shingle. Limb by my garage. Demanding tree removal etc., or the will not renew…The “good neighbor “ they claim is total BS. They are targeting older homes to drop them… As a widow this is beyond believable that a company hires 3rd party “investigators ” to pick apart a home to reduce the “chance of a claim”! Like a bad neighbor State Farm is not there!!! 

John M 

on BBB

3 years ago

My State Farm (SF) Agent, Brendon Walker (BW) of *** ****** **made a date error on my POI and the DMV rejected it. For 3 hours the DMV, his office and I called BW but he ignored us. Brendon Walker DBA, Brendon Walker Agency, Brendon Walker Services, refused to correct his own date error for 90 days. State Farm Corp, SF Underwriters and SF Security refused to correct their date error for 90 days but SF continued to take my payments for four months for services they refused to rendered. Our country closed, the DMV suspended my... read more

Haley D 

on BBB

3 years ago

If I could leave zero stars, I would. My neighbors caused damage to my property and we used Statefarm (their insurance) for a claim. It took WEEKS of communication to get a check sent. I had to miss very important dates after being told the check would be overnighted. It was late and they “resent” a new check overnight. That arrived days later. I then deposited the new check and it was deemed a chargeback since that check was voided. Communication has been repulsive, I now have a 7 day hold on the original check which I need... read more

Elaine L 

on BBB

3 years ago

zero star if that were a choice. Have been a SF customer for decades with all property, cars, etc. bundled with them. Huge and costly mistake. An insurance company is only as good as its handling of a claim, whether small or large. Our House was completely destroyed by wildfire. Multiple agents were assigned serially to keep us confused and ready to give up. Burden of submitting claim in their convoluted manner also designed to discourage claimant (especially onerous for elderly, and organizationally and computer-challenged)... read more

Nicholas G 

on BBB

3 years ago

A claims adjuster tried to have me believe that she didn't have a boss or a supervisor so that I wouldn't be able to escalate the situation, and kept talking about "reasonable time" when she didn't know where my car was, or the damages, when it had been 10 days since the accident and 3 days since she had been on the case. My mind wanders thinking about what she was doing for 3 days. 

Dynasty B 

on BBB

3 years ago

It has come to our attention that a representative of your company with the authority to do so has made our company a victim of defamation. She has pointed out she is an expert in her field. She is not a client of ours and for that reason it seems like an expert in their field licensed to work in this industry has made a judgment call on what paperwork should be provided. Unfortunately, the statement she made was I’ll informed and also had affected over 100 peoples jobs of a reputable company without a direct right to do so.... read more