Keith Alexis - State Farm Insurance Agent

Jennifer H 

on BBB

3 years ago

State Farm is great at some things but not all the time.They made me wait three weeks just to have my car looked at to get an estimate for a repair. They also told me that it would only take 3 days for an estimate. I am very not satisfied with State Farm. They should not have made me 3 weeks to have my car looked at. They also should inform their clients more about their policy. 

Chris D 

on BBB

3 years ago

I have been with State Farm for nearly thirty years now and have nothing but good transactions until today after I filed a claim for my home with water damage and was told that it was not covered by the home owners insurance, therefore and I am sure all insurances are the same but at the end of the year I will be shopping and replacing all my policies that I currently have with State Farm, I could see if I filed claims every time I turned around. 

Robin R. 

on BBB

3 years ago

We experienced a flood in master bathroom, upstairs, with major damage directly below in our kitchen and dining room on May 13, 2022. Have been with STATE FARM for nearly 30 yrs. The adjuster came out to assess and missed items that needed to be covered and tapped on our cabinets, that are still stored in our garage, and told us they are “usable and can be reinstalled to our kitchens original condition”. He missed the extensive damage to to the face of the cabinetry. He was not thorough. We were put in accommodations for onl... read more

Mengyu S 

on BBB

3 years ago

This is the worst company ever. My car got hit by a state farm insurance holder in Feb 2022, my claims are still open and unpaid today. I called several times and the representatives give me different answers every time. The team is unprofessional and unhelpful. Please stay away from this horrible company.... 

christopher 

on BBB

3 years ago

Worst customer service ever! Got in a small bumper bump with no damage to my car and of course the car I bumped claims injury and traumatized mentally every time they get in a car and of course send lawsuit papers to SF which SF showed me in email on 6/22. I tried emailing them and calling them with no response. Now it’s 8/13/22 and I get served personally lawsuit papers because SF isn’t doing anything but ignoring me and claimant. This is what to expect so I would highly recommend another company. 

Johanna L. 

on BBB

3 years ago

I would give them zero stars if I could. My very first claim after laying this company every month on time for almost 2 years had been a complete nightmare! It took 3 months just to get an estimate on my damages and all of the damages caused by my accident were not even included in the estimate. They failed to have my vehicle thoroughly inspected and claimed most of the damage found by their dealership of choice was all preexisting. The body shop my vehicle was initially towed to advised them several times there was in fact ... read more

Jordan S 

on BBB

3 years ago

State Farm is using old, used and recycled parts to repair cars. Ridiculous and outrageous 

Jeffrey P 

on BBB

3 years ago

STATE FARM MADE A JUGDE MONT CALL, THAT HAS COST US THOUSANDS OF DOLLARS JUST BECAUSE WE USED OUR INSURANCE TO FIX OUR HOUSE, AND SOLD IT. BUT WHEN IT CAME TIME TO BUY NEW, THEY DUG DEEP AND GOT ALL INSURANCE COMPANIES TO MAKE ARE LIFE ****, WE BORROW THEY HAVE MADE A $600. LEAN EVERY MONTH TO BUY AUTO INSURANCE $300. EVERY 6 MONTHS AND THE BIG THING HERE THEY HAVE NEVER CONTACTED THEY JUST ABOUT THIS ISSUE AND PROBABLY WON'T BECAUSE THEY HAVE CONTROL OF US SO THEY THINK. I'M JUST WARMING UP. THIS GOING IN EVERY MAJOR CITY I... read more

Jessica G. 

on BBB

3 years ago

State Farm or most insurance companies are scams that defraud people of monthly payments or even cause collisions to attain business profits. Overall, they are rather a law firm who are worst than BLM protests and destroy and cause accidents that they later claim they are not responsible for but clearly is the one that usually brakes causing 3 or people accidents in moving traffic on freeways.