Keith Alexis - State Farm Insurance Agent

Wendy A 

on BBB

2 years ago

State farm stole money from me and canceled our policies and didn't notify us about it. They were only allowing 18 cents for insulation, 25 cents an hour for a carpenter. They are the worst company I've ever dealt with. I would advise to run a car away from them as possible! 

Bibi S 

on BBB

2 years ago

I am 29 weeks pregnant and my car stopped working at 9pm. I was stranded on the road for 5 hours waiting for a tow. No AC And I couldn’t leave my car because I wasn’t able to lock the car. I called multiple times and the chat is UNRELIABLE. the agent would close the chat or not even respond back to me. I had to call so many times in that 5 hours and kept getting “you will get a text soon”. It’s 1:30am and still waiting for a tow. 

Cheryl R 

on BBB

2 years ago

Parents have been with state farm for 62 years had to make claims 2020 2021 twice in 2022 because sewer and water backup first time ever using the insurance for having it for 62 years put more money in it that they ever got out of it and canceled them because they used their insurance that they paid for. Insurances are nothing but a big money maker. They love you as long you dont have to make claims and they don't have to put money out. So sad you been with a company go 62 years and when you finally need they to pay up they ... read more

Andrea F 

on BBB

2 years ago

After being a State Farm customer for MANY years, I just dealt with the most dreadful experience while cancelling my policy. Long story short, they continued to charge me after I had cancelled my policy and made it near impossible to receive a refund. And instead of apologizing for their error and doing everything they could to ensure I received all of my stolen money back, they created delays and roadblocks every step of the way. They did not believe that I had ever called to cancel my policy even as sales people from the t... read more

Lisa H 

on BBB

3 years ago

I was hit from behind by somebody insured by State Farm and it has been the worst damn experience of my life. They were in such a rush to settle but won’t release my damn funds for my medical injury . WHEN ITS BEEN PROVEN THEY ARE AT FAULT! This was first week of June and it is now the end of august. 98% of the people i talk to are rude as hell and I’ve got hung up on more than once . The adjuster over my case has only talked to me one damn time through this entire process and could care less about the bad place his client p... read more

Brittany S 

on BBB

3 years ago

Would not recommend if it was the last insurance on this planet. It has taken them six months and counting to get my vehicle fixed that would should’ve only took two weeks. I have lost over $30,000 in the last six months because of them. I am an independent contractor driver. Let me just explain; February a deer hit me a.k.a. act of God called in did my claim everything seemed normal. Until the body shop tries to deal with the insurance. It took two months for the body shop to be approved to fix the damage when they repeated... read more

Tonya C 

on BBB

3 years ago

Ste Genevieve, MO state farm on hwy 32 is horrible!! After my family had been with them for years. No more, moving on to a different company! 

Gina M 

on BBB

3 years ago

Their CEO has made getting claims approved null. Adjusters are basically told to deny everyone's claims or keep the total loss under the deductible amount. I was denied and already planned on that happening knowing how State Farm operates. Such a pain for my contractor now, as they have to fork up more money to bring an engineer onsite to prove the amount of damage is correct. I think the worst part is knowing you're a good customer and not receiving the same respect when you actual need it in return. Companies like this don... read more

Sandy J 

on BBB

3 years ago

I've been waiting 3 hours for a tow truck I have State Farm roadside assistance they blame it on a third party company I did not hire the third party company I hired State Farm