Keith Alexis - State Farm Insurance Agent

Sarah J 

on BBB

2 years ago

I reported a claim to State Farm on 9/23/2022. Today is 10/10/22 and I still have not heard from State Farm. I would say they are lacking in customer service, but there has been no service at all! I'll give them another day and then I will see if the ** Insurance Commissioner can get them moving. 

Laura W. 

on BBB

2 years ago

Was hit by a driver arrested for dui and driving without a valid drivers license. Due to minimal coverage by liable party I had to file a claim with State Farm, my insurance provider. It has been 6 weeks since my accident. My vehicle is so new State Farm wants to repair it and not total loss the claim. My vehicle has major damage to frame and structure which will cause a huge loss of value on such a new vehicle. They will only repair it with a USED radiator, air conditioning compressor and suspension crossbar. These used and... read more

Joellen S. 

on BBB

2 years ago

I have been fighting with them for over a week to get the paperwork to sign off on getting my settlement after their driver totalled my car. Every time they told me the paperwork was on the way, I never received it. Now that I have received and sent back, I am still waiting on my settlement. I need that to get my new car. Since I do not have it, I do not have a car and they wanted me to pay out of pocket to extend my rental. Why should I? Now I will have to **** to work until they get my settlement to me. If I ever thought o... read more

Josh E 

on BBB

2 years ago

Been with State Farm for 5 years and never had a issue with with Receiving my bill till last year when they was changing book and agents I never got my bill form them last year when I was working on the road they told me I should have updated my address when I was on the road I had no insurance for 6 months then they want to change you a arm and a leg to get new insurance 

Hannah W. 

on BBB

2 years ago

A woman who works at the Margy Gray office in *******, ** ran into the drivers side of my car in a parking lot while I was not moving in May of 2022. She seemed very nice and said she misjudged the amount of space and said she’d report it when she got to work. THAT WAS FAR FROM THE TRUTH. From then on she has claimed that I pulled out in front of her. State Farm called only a few hours after speaking to me and said that after doing an “investigation” they have concluded that it was my fault. I then got surveillance video foo... read more

Anna J 

on BBB

2 years ago

I have been with State Farm for about 5 years and never had an issue (because I never had a problem.) I filed an auto claim September 2nd 2022. Dropped my car of at the auto repair shop on September 7th, they prepared the estimate and submitted it to me and SF for review the next day September 8th. I set up my account for digital payments so the payment would be instant and not have to wait 7-10 business days for a check. I verified all of this online. SF then sent a check in the mail for over 7000 less than the estimate the... read more

Wesley B 

on BBB

2 years ago

Worst Home owners insurance in the country, buyers beware. Super nice people but that doesnt protect you from jack ****. Got wind and hail damage all over my roof and they ignore the hail damage and only want to pay around $1500 for the wind damage. They must be hiring out of the school for the blind. Do yourself a favor before you trust these frauds with your investment, the proof is in the reviews. If you already have them start shopping!!! 

Phuong N 

on BBB

2 years ago

They cancel my discount after they told me that discount is active I don’t need to do anything raising my auto insurance up by 50-$60 the customer service I talk to today laughing about it acting like it’s a funny joke how would she feel if her insurance went up $50-$60 for no reason making starting over from scratch on that discount program they can apply that full discount if they wanted to and get my bills back to where it was but they trying to scam for for eXtra $$ that type of behavior is telling your customer to chang... read more

Christopher C 

on BBB

2 years ago

Horrible to be a victim of their insurable. They have no accountability for damages to your car repairs if their insured motorists damage your property! Horrible to work with!