Keith Alexis - State Farm Insurance Agent

Christopher P. 

on BBB

2 years ago

I dropped State Farm after we had a frivolous lawsuit about our property filed. The agent said send us the information and we will have our attorneys handle. They DID NOT SHOW UP TO COURT????? Frivolous lawsuit that became a $15,000 bench judgement for them not showing. State Farm paid then wanted to raise our rates. They are absolutely a Bad Faith Company. This company is the poster child of corporate greed. Pay us, we don’t pay you when you have a loss. Like a bad neighbor, State Farm is not there…. BEWARE 

Javier B. 

on BBB

2 years ago

State Farm is a fraud! State Farm will lie, postpone, or do anything to avoid paying your claim. My son had an accident with a State Farm customer that only has liability insurance. Called State Farm to make the claim. State Farm asked for the police report to establish responsibilities. Sent the police report stating State Farm customer fault. State Farm won't fulfill its responsibility because "they can't contact the responsible customer". Asked State Farm, how long I have to wait for his customer to answer. State Farm's a... read more

Adam B 

on BBB

2 years ago

Paul shouldn’t be in business. He employees can’t do their job and he wants to yell and scream I did a ****** review. He was a told child. If his company can’t handle questions or adding vehicles then please close your business!! 

Monique G 

on BBB

2 years ago

I am absolutely livid and so upset with my service! I never had a problem with SF because I never actually needed to use my coverage until now. I was in a fender bender 10/1/22 and filed my claim same day with the claim service. The claim intake assisted me with picking a repair shop and set up the link so I can make my apt, also took my statement, and sent me a link to follow the status of my claim. I made my apt. Received a voicemail from the wife of the person involved in the accident with me saying that their insurance i... read more

Lindsey M 

on BBB

2 years ago

State farm is misleading. Don't get towing added and don't have ANY accidents and you'll be ok. We added roadside assistance thinking they would have our back when our older cars broke down. No one warned us that if we actually used it that they w3ould drop us. No warnings and they didn't even offer to up our monthly bill just a big slap in the face when they drop you. The reason they are dropping us: "too many roadside toes." BTW, we had 6 total in 3 years. I would've used any of the other 3 options I had with my manufactur... read more

Priscilla P 

on BBB

2 years ago

After speaking with a different state farm agent, they informed me that Diane is full of it and she lied to me about the insurance coverage. She has some major mental problems and began stalking me and denying to give me a quote while misrepresenting State Farm Insurance. A more reliable and professional agent simply asked me to send a Declaration Page of my current insurance so he can give me a quote. That's literally all she had to do, but instead her drama got in the way of any kind of professional relationship we could h... read more

Mike S 

on BBB

2 years ago

Horrible company to deal with, run they are known for not paying or paying below what other insurance companies pay. Do NOT use!!! 

Greg L. 

on BBB

2 years ago

This company does not care about the consumer. They will cherry pick verbiage in their policy while ignoring full paragraphs. The reps they send out to determine the damage are only trained to deny the claim and are rewarded for doing so. This company needs to be sued for Insurance fraud and needs to be shut down. 

Katrina S. 

on BBB

2 years ago

BEWARE of StateFarm! I agree with all the “negative” comments here as well as other sites! They have an average 1.9% customer rating on several sites I’ve searched and NOW I know why! As soon as we had a severe accident that was DEEMED NOT our fault by the police AND StateFarm, we now found out they are dropping us! The sick thing is they get ALL their money back from the at fault drivers insurance…yet they decided WE were “too risky” ?! Now, I have less than 2 weeks to race and find a new company..which is NOT looking great... read more