This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an issue and needed to have roadside assistance for my vehicle. Unfortunately, the online app would not take my policy number. I ended up calling my agent to confirm that I did have the coverage and was given the proper policy number to input for roadside assistance however the app still did not work for me. I ended up having to call and speak with a person, I didn't get her name but she was absolutely delightful! We had a very bad phone connection and she continued to help me throughout, confirmed all my information a... read more
I have been fighting with these people for over 3 weeks after Ian destroyed my car. I had a new transmission put in 2014. I bought my car in 2013. they ask me how many miles I have on my car. I said I don't know you took my car. they gave me an offer and I turned it down and said my car is worth more. told them to do a review and tell them to look it over again. they told me ok. few days go by they say they can't do a review. I told them they didn't compare my car with my car. just look alike models. didn't even have the sam... read more
A few months back I was violently struck by a woman in a car that pulled a gun on me and being that the woman is tied to law enforcement in some family way nothing was done by the police and the way the cop friend of the woman wrote the report, State Farm’s insurance adjuster denied my claim because the woman lied to the cops but everything should have been reported on their body cameras. . We’ll State Farm ran with it because they will do anything to avoid paying out a lawful claim. JUST LIKE A GOOD NEIGHBOR, STATE FARM IS ... read more
I have a claim and trying to resolve issue, other driver didn't have insurance and State Farm change their decision over weekend! When I asked for more info as i have right to know, instead I've being treated like trash and yelled and they hangup on me! I have agent telling me quoting "i am color blind " and he is actually working in claim department. I am serious and not making things up! Never being treated like this and no one is willing to help, I'm switching company asap!
I submitted an estimate from a repair shop after they tried to offer me 1000. The repair shop estimate is 3047.00. I sent them the detailed estimate. They then tried to send me 2389.99. I refused that offer because that is not what the shop is changing ME for repairs. When I called back I just keep getting the runaround. This process is so mentally stressful. They need to pay out what is owed. Stop trying to lowball people.
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 26, 2022, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, Auto Injury State Farm Mutual Automobile Insurance Company
Im disappointed in this company. I'm writing a complaint on behalf my spouse & myself. My spouse is an ordained minister & over an entire church, gym, fellowship hall, cemetery, & all church property. He is also maintenance. His time is very valuable. He is already over loaded & extremely busy. We both feel like State farm is punishing us, because on September 29th, one of their customers lost control of his vehicle, ran through our yard into the church's yard & crashed into our church sign. Each day since then, Stare farm c... read more
YOU HAVE BEEN WARNED!! THE COMPANY LIES, CHEATS, AND WILL TAKE YOUR MONEY EVERY MONTH AND THEN WILL DO EVERYTHING IN THEIR LYING POWERS TO NOT PAY YOUR CLAIM! STATE FARM, DID YOU TAKE LESSONS FROM ****** ******!? IF YOU DON'T KNOW WHAT HE DID TO ALL THE PEOPLE HE CLAIMED TO CARE ABOUT AND WOULD TAKE CARE OF THEM. STATE FARMS SOUND JUST LIKE HIM! CHECK OUT HIS STORY. VERY SCARY!
I read through some of the recent reviews (Oct 2022) and I totally agree with their bad experience with State Farm. I recently had a small accident with my automobile, I called the 800 number (which had automatic wait times of 45 minutes) to file a claim and I thought that everything was being handled by State Farm. I ended up having to call back 2-3 times on the same day (spent about 3 hours being on the phone with them) to clear up that I did not need towing and only need to setup the repair shop. Couple days later I see o... read more
Sara was my Insurance agent when I was in search of a new Insurance company. She was very professional, informative and helpful in helping me make the best decision on purchasing home owners and auto insurance. She was very down to earth and a great pleasure to work with. I recommend State Farm Insurance for all of your Insurance needs. T.A. ********* ***
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com