This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Used my roadside assistance feature. State Farm's contractor ruined my steering. State Farm called me a liar and refused to hold their precious contractor responsible for the damage directly caused by the tow truck driver. I cancelled my State Farm auto and homeowner's policies and still warn everyone who will listen to run away, far away, as fast as possible from State Farm.
August 2022 and still no resolve from State Farm. Think twice before going with State Farm. I have been a customer of theirs for 12 years. I pay for uninsured motorist. I have NEVER filed a claim with State Farm. I was rear ended, hit-skipped back in December of 2019, a police accident report was filed and I had 4 surgical procedures and here it is, almost 3 years later State Farm is fighting & still refusing to look after their customer of 12 years. Their own attorney had no idea that I was a State Farm customer, how does t... read more
After years of purchasing cheap National Discount type Home/Auto Insurance, I made the switch four years ago to State Farm. The main reason for purchasing the more expensive policy through the Bronson Schubert agency was so that I would have an agent to take care of my family and make home ownership a safer investment. I was also upsold on the Home Systems Protection coverage that would protect my HVAC system. But most importantly I was sold on the idea that if I ever need help I can just call my agent and it will be handled... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated August 25, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on August 30, 2022, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, State Farm Claims Department 1-800-State Farm (1-800-782-8332) State Farm Fire & Casualty Company
My mother passed away. State Farm's archaic processes for claiming & closing her assets is highly prohibitive increasing the odds that you'll give up. That's how they steal from your deceased! Babysitting adults in a fortune 500 is what you'll do with State Farm. After you submit the requested, they claim they don't receive it. I've been told 2 different things to do; completed & waited the time to no avail. I've asked for a manager to call me...they can't do that. How is this even legal in 2022?!
I dont think they deserve any stars. I been spending my hardworking money with this company for 16 yrs and only had one claim my bmw went in the shop because of water damage from convertible top seals was backup. I never knew that it was maintenance for seals. The girl at bmw say they never look at them drain seals for the convertible but State Farm inspectors ask the girl about a towel I had in backseat I have a 8yr old daughter and 6 yr on son that ride in this car. I believe that he thought it was foul play and denied my ... read more
If this company could get 0 starts that is what they deserve. The word the coverage so specifically that you can’t use it and they don’t have to pay. I was a customer for almost 20 years and never had a claim. When I thought we actually had something that should have been covered they came to look and just said no the wording here says that that’s fully on you. That happened 3 times and they decided to cancel us while claiming they had a loss of $0 for things. I really don’t understand how they can legally take money and the... read more
I carry State Farm Insurance on my Home & Auto's I filed a Roof Claim for Wind Damage, but it was denied by a Janice ***** an Independent Claims Manager with State Farm. Janice stated the Roof only needed repairs and the cost should not exceed $500.00 The Roofing Company that I hired went to bat for me, but State Farm still denied the claim. If you're considering State Farm for your Homeowners Policy, my recommendation is to look else where. I am in the process of switching Insurance Companies. I am just overwhelmed with all... read more
Our house is over 11 years old. It was built by Legendary homes, now Meritage Homes. The shingles they used were Tamko, 3 tab type. At the junction of the chimney and shingles/flashing it was built by the installer(s) very,very poorly;water leaked at various times when there was hard wind storm/hail. We had it caulked and replaced with new shingles, without success. We claimed with insurer State Farm in 2021;their inspector approved for only partial replacement, which we did not accept. Agian,this year we had leaks at new sp... read more
My wife and I were an accident on 9/18/2021 that was not our fault and was confirmed by the police report and State Farm. However they proceeded to try and put the claim on my insurance because the other party only had $25,000 of liability coverage and we had a brand new car. This would require me to pay my $500 deductible as well as 20% of the rental car. I saw the estimate on the repairs for our car and it was $16,000. Clearly well under the deductible. I spent hours on the phone over several week span and eventually had t... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated August 19, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on August 22, 2022, to address his concerns. We are continuing to work with the consumer to resolve this matter.
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com