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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
How can companies continue to operate with this many bad reviews? Obviously the better business bureau is doing nothing. These Insurance companies are not held accountable by anyone and are in bed with the government. the general public never stands a fair chance and yet are required to have insurance with these criminal companies. There is no way for the average person to go up against insurance companies, this is the biggest fleecing in American.
Terrible! Don't be fooled by the low rates, they blow it all on washed up sports stars. I've had 4 claims in the last 3 years and each time it's unbearable to deal with claims. After waiting on hold 1-2 hours each time you call, you have to start over with a new agent. They know nothing about your case And they are not skilled in customer service to say the least. Two years ago it took 6 months before they finally decided to total my car....which should have been done in the first week. Imagine 6 months without your car. Doe... read more
On 1/07/2022 a State Farm insured plowed through a red light and hit my vehicle with myself and my three children including a 2 month old baby . State Farm deliberately ignored the information on the police report and failed to reach out to me for a statement. They found a old number on a old claim and attempted to contact me. They then said I was responsible for the accident because they’re policy holder said she has a green light too which was impossible. They are stating that I’m am responsible for the accident now ! They... read more
I have been with State Farm for more than five years and never made any claim until recently when I was rear ended while stopped at the intersection waiting for the traffic light to change . Police concluded that the other driver was responsible for the accident, a State Farm customer as well. The tactics that employ to delay and deny makes me wonder how these crooks stay in business ? Yes , they are quick taking your money when the policy comes for renewal but if you ever need help ......you pretty much on your own ! I coul... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated May 13, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on May 17, 2022, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer.
My wife had an accident on 5/12/22 that the other driver took 100% responsibility, the other driver is insured by State Farm. Our vehicle is a Lexus NX 300 hybrid, we do not yet know if it is totaled or not. Today we found out that State Farm will only approve $27/day for a rental for us which is a Toyota Corolla type vehicle. The accident was not our fault, we did not provide the insurance for the person that caused the accident, we shouldn't have to drive anything other than a comparable type vehicle to ours. Also, State F... read more
Blake Kohutek, **** ***** ** ********* *** ******** ** ***** Price Gougers in the first degree. I recently joined the State Farm Family, and was pleased with their customer service. I felt that i had made the right choice, after dealing with *****, for years of Monthly Rate Gouging from $ 155.00 per Month to a miserable $235.00 in gradual increments. I had to divorce myself from this Money Trap! I found State Farm... its' great (so I thought) Reputation , and Great Customer Service is their Magnet. They FAILED in the GOUGING... read more
My partner and have State Farm fro many years and have been paying insurance to cover our home and two vehicles. Unfotunally my partner had a hit and run accident, where the order driver left the scene of the accident, had not insurance etc. We filed a claim, our case representative Lauren B***** has been the worse in handling the situation. She lacks customer service, not attentive to our needs, does not return calls and always seems annoyed when asking questions. The car was towed to a State Farm recommend location. We bot... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated May 13, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on May 11, 2022, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer.
I've been trying to get a new roof since June 2021 from hail damage suffered in August 2020 that was well known to our entire area. Every house on my street that needed a new roof got one without a problem, including my neighbor. Entire replacement. State Farm cut me a check for less than $100 to repair shingles, which they don't even make anymore, because this is the original roof from the house being built in 2002. I've never had a claim on the house for anything. I pay my insurance yearly and on time. I now have leaks in ... read more
State Farm just notified me they are willing to keep my policy but I must drop towing services due to having 3 tow in one year. ARE YOU FREAKING KIDDING ME. In order words, GIVE US YOUR MONEY BUT HOW DARE YOU USE PAID SERVICES. I encourage everyone to please don't use FAKE FARM SERVICES. SERIOUSLY, this company is taking advantages of people and they have no shame. They have no respect and care of its costumer. I'm sure many insurance is rip off, but this is beyond. Sorry but I will not allow State Farm to threaten me or bla... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated May 10, 2022. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on May 17, 2022 to address his concerns.
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open tomorrow at 9:00 a.m.
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