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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am in the midst of a claim currently. I was hit by an SUV going so fast that I was hurled into a parked car and now have a head injury, a neck sprain, and whiplash. State Farm has treated me like absolute crap. One of the first things my claims handler said was “You may be liable.” He never asked me what happened, never to a statement, didn’t ask about witness, didn’t ask the speed of the street, and still has not received the police report. Within a day or two, he assigned 100% liability to me while still not having my st... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated January 14, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 12, 2023, to address her concerns. We were unable to resolve this matter to the consumer's satisfaction, but we will review and consider new information if presented. Claims Department 1-800-State Farm (1-800-782-8332) State Farm Mutual Insurance Automobile Insurance Co
Terrible Terrible customer service, they want you to call around for an appointment for repairs after there insured hits your vehicle they want you to do all the work and especially Brooke ******* terrible service, terrible attitude and language towards someone not their customer Overall I would never get statefarm let alone I would never recommend it even if policies were $1 the service is terrible you wait 10 mins to speak to someone then they act like your helping you just throw you back in a queue I can go on for hours f... read more
I spoke to State Farm in August 2022 3about my bill being lower. He advise me to have the good driving app in my car. He said I will get a discount on January 23. However my bill went up. I called customer service and they said there was an rate increase of 19% that is way to high Please advice
Agreed upon an auto quote, then two months later the monthly bill went up by $100+. They say I didn't submit documents. (Documentation they never asked for -- how was I to know what they needed?!) Deceptive and shady. Do not trust State Farm quotes; they do not honor them after you are roped in to a policy.
On the Auto Insurance side, 1 star only because I couldn't proceed with no stars. My review is for State Farm, not the earnest, patient, and courteous service reps. State Farm's availability to the customer is well protected behind an automated attendant that can take 5 - 10 minutes to navigate, that repeatedly directs you to use the app, only to find out your gut was right and you can't get the answers you need or the person you need to talk to via the app. If you persist with the phone call and manage to get connected to t... read more
State Farm is not a good neighbor. They are absolutely the worst! After a recent hail storm that affected a 1 to 2 block radius around my house my home was devastated. I have asphalt coming off my roof when it rains, my plant collection was shredded, and my house looks like its been hit by bullets. State Farm denied my claim. To add insult to injury more than half (22 so far) of the surrounding homes-not covered by State Farm are currently in the process of having their roofs replaced and homes painted. Terrible company.
statefarm is horrible and lied to me about my cancellation date,THEY SENT ME A CANCELLATION NOTICE FOR JANUARY 17 2023 AND THEN CANCELLED IT ON DECEMBER 1 2022. THE MANANGER HUNG UP ON ME AND BASCIALLY TOLD ME I SHOULD HAVE PAID THE BILL ON TIME,THIS IS THE JOANN COATES OFFICE AND I WILL GIVE THEM A MINUS ZERO HERE IS THE ADDRESS; **** ****** ** ******** ** ***** Demetria ******** WAS THE AGENT THAT WAS NASTY AND HUNG UP ON ME AND WOULD NEVER HAVE JOANNE TO CALL ME
State Farm dropped me after I asked i if i was covered for roof leak and my pool collapsed. Mind you I asked my agent only They said no . I had roof replaced out of pocket which ai expected $17,000 and replaced pool as they don’t offer above ground pool coverage . The sheet rock and paint were also done by me as I have A$5,000 deductible. My house has new pool new siding new roof new deck and I never received a cent I just wanted to know if anything was covered and now they are dropping me . I would give zero stars but not a... read more
Customer service for claims and total vehicle lost service keep playing musical chairs and when they reach a deadend in helping to a get a fair market value for my vehicle. They disconnect the call.
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
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