This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I started a claim for roof on January 5th 2022 they took so long to get it an approvel on roof, water started to coming in living room and kitchen now they have to replace carpet and drywall. Today is January 9th 2023 and claim is still pending for drywall repair, carpet. The roof is done no more water coming into house but but I have a hole in the ceiling covered by a black garage bag. They have had 2 adjuster come out on this claim and still not approved. I can't believe state farm would take this long to get this fixed I'... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated January 10, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 17, 2023, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer.
I have had State Farm Insurance for several years and have been happy. I have a clean driving record. I was rear ended 1/3/23 and the process has been a stressful nightmare. Nobody in my actual agency can talk to me because it’s been assigned to a claims agent. The claims agent is never available and doesn’t respond to voicemails or emails as of 8 days later. You call the number they tell you , you get put in que for 20 min or longer. If you opt for a callback, when you answer all you hear is someone breathing then they put ... read more
Business response:
Re: BBB Case Number: ******* To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 11, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 17, 2023, to address her concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely, Auto Injury Claims Department 1-800-782-8332 State Farm Mutual Insurance Co... read more
If I could give zero stars I would!! The lady who hit us had State Farm. It has been well over a month to resolve the issue and they still haven’t resolved it. The claims adjuster contacted me one time within this whole ordeal and that was due to the fact that there was an urgent message sent to his supervisor. I have literally had to call at least 20 times and still haven’t gotten this resolved. No communication during something like this is horrible. The one time I spoke with the assigned adjuster told me both checks would... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 11, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 11, 2023, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, Auto Injury Claims 1-800-State Farm (1-800-782-8332) State Farm Mutual Automobile Insurance Company,.
State Farm Insurance Company has failed to make good on a Church Policy after years of making payments. (20 yrs or longer) A high wind storm hit the church and later it collapsed. All they care about is that you make payments and no claims. We will continue Praying that they will do the right thing. ***** ****** *** ******* ***************.
In 12/12/22 I was contacted by a sales rep that sounded honest, and forthright. My previous auto insurance had increased by $100, and was shopping for a better deal. So I got contacted via text and a phone call on a "great deal," I was quoted $299.00. I did not sign anything, or give any money up front. The Rep., said he would contact my previous insurance company to cancel, or I could. I told him I would. Next I received my renters insurance, but the policy never arrived, this is after waiting for more than a week. All I ha... read more
My car was hit in a parking lot while i was in a store. Of course no one left a note. I turned in a claim to State Farm. I have a $500 deductable the claim was for $1515. They will only pay $550. They are trying to make me get the repair done somewhere other than the dealership where i bought the car. I TRUST the dealership and the quality of their work. But State Farm is literally trying to force me to get the repair done where THEY want because its cheaper. I do not wish to have shoddy work done on my new vehicle just to m... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated January 10, 2023. While we cannot share specific details in the public response, our Claims Department contacted the complainant on January 10, 2023, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer.
Scammers. Their insured hit my vehicle from behind and they denied my claim.
If they had an option for no stars I would choose that one. How they have an A+ rating with their low reviews is a mystery. They must be spending a lot of money paying BBB for that rating than spend the money on claims people who actually want to work and help. The claims department is filled with people who hate their job and it shows. They need to be better and be there for their costumers when it comes to a claim. A claim is hard enough to manage already but when there is not support from claims, Then all state farm is do... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated January 5,2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 6, 2023, to address her concerns. We were unable to resolve this matter to the consumer's satisfaction, but will review and consider new information if presented.
Trouble customer service on 800 number they quoted me one price then they bait and switch
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com