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Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 5:00 p.m. | |
Tue | 9:00 a.m. to 5:00 p.m. | |
Wed | 9:00 a.m. to 5:00 p.m. | |
Thu | 9:00 a.m. to 5:00 p.m. | |
Fri | 9:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
State Farm is HORRIBLE!!! my home flooded from an upstairs toilet. State Farm said they'd find a contractor for me. State Farm called to ask when contractor would start work and I told them and State Farm Claims agent said a check would be sent out to them immediately!! WELL, State Farm never PAID the contractor!!! I got left paying the $3500 bill!!!! State Farm NEVER Returned my calls nor my Emails!!! My Claim STILL states it is in REVIEW!!!! It was not my fault the toilet flooded, the home builder failed to install the Flu... read more
This company is horrible!!! My son was involved in a crash where the female is covered under her daddy's policy. She caused a horrific accident, she was charged with the accident and received a ticket in the accident. She actually cut in front of my sons truck and struck another vehicle in the rear totaling that vehicle. In order not to kill this non-driving heifer, he swerved left hit a ditch and flipped his truck causing his truck to be a total loss. According to State Farm, since my sons truck did not hit her vehicle, the... read more
Business response:
With the information provided, we cannot associate this with any State Farm Policy or claim. If more information is provided such as a claim number, we will evaluate this review.
The insurance agent, Adina Williams, waited two months to visit the site where the water damage occurred. She then waited another 5 weeks to address anything and then another two weeks to do something. She refused to answer phone calls from us, the neighbors upstairs, the hoa manager, the company who filed a bill and both the neighbor's and our insurance companies. Made sure to not even investigate our bill, just denied it without looking into it. She combined the two units on her estimate and so now we have no idea how much... read more
Business response:
After searching our records, with the information provided in the review, we cannot locate the person or associate them with any State Farm accounts or interactions regarding the issues presented. If additional information can be provided, we will look into the matter further.
We had State Farm for all of our cars and house for ~30 years. We never had any major claims. Filed a claim for hail damage on our roof and fought with them for 5 months and ultimately was declined. They had a 3rd party engineer, paid by State Farm, come out and inspect and surprise, surprise he rejected that there was hail damage eventhough the houses on both sides of us had their roofs replaced due to hail damage...... they had State Farm for their insurance. I would not recommend State Farm ever!
Business response:
Thank you for the opportunity to reply to your correspondence dated January 30, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on February 6, 2023, to address his concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented. 1-800-782-8332 State Farm Fire and Casualty Company
Worst experience I’ve ever had Harold Dishner office took me for 65.00 dollars but if they can live with it I can live without it guess they need it worse than I do corporate greed is what it’s called keep screwing people it will come back never again State Farm screw you
Business response:
Thank you for the opportunity to reply to your correspondence dated January 30, 2023. While we cannot share specific details in this public response, our SFPP department contacted the complainant on Jan 25, 2023 to address his concerns. We were unable to resolve this matter to the consumers satisfaction, but we will review and consider new information if presented. Auto Underwriting
State Farm Aptos is the worst agent I have ever used. My account got sent to them when my longtime agent retired. Since then, they've done nothing but make mistake after mistake after mistake on my account. Sending me a forest of trees via envelopes of cancellation letters because they kept forgetting to update my credit card on file. Really lousy service. I have moved to a completely different company now. Adios State Farm.
December 30, 2022 a rock hit my sunroof and shattered it. Today is January 25, 2023. The car has been fixed but State Farm is refusing to pay the estimate that was submitted. I have called numerous times to the claim center and each time they tell me it will be 2-5 longer. I am beyond frustrated. Repair shop will not release the car until State Farm pays up!! I would not recommend State Farm. I’m considering cancelling every policy with them.
I don't know what happened to this insurance, they used to be good. My experience when selling our property trying to get our balance for a prepaid policy has been a nightmare. The insurance agent is blaming the insurance and when I call directly they don't want to know anything about it. I am not sure who is lying but I should never have to wonder about that. Either they hire agents who are dishonest or their system is so disorganized that it is impossible for an agent to do his job. We sold the property in April of 2022. W... read more
Worst Customer Service Ever! I had to file a claim because my car was hit. It was not my fault yet State Farm treats customers horrible! Complete lack of communication then they would want me to jump as they snapped their finger to respond to their demands immediately. I was hung up on multiple times. I spent hours on the phone waiting on hold day after day. After 7 days I get a manager who just kept saying sorry… I asked for calls to be listen to and no response. He finally tells me I need a tier 2 specialist and he blind t... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 27, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 26, 2023, to address her concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented. Sincerely, Total Loss Claims Department State Farm Mutual Automobile Insurance Company (25178) 1-800-State Farm 1-800-782-8332
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
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