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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a body shop, State Farm is without a doubt the worst insurance company there is to deal with. People who want to insure there cars, be warned! There customer service is ridiculous, and they do not want to fix your car as it should be repaired.
I canceled my claim because my agent was unprofessional by not returning my call after three attempts. Then I had to call Customer Service trying to file a claim. They were told I made three attempts but went to voice mail. Customer Service even tried and came back on the phone stating you right. No answer. The agent voice message went something like this we will return your call as they see as an emergency. His unprofessional manner speaking to me as a Senior Citizen over the phone when he did respond back by saying "you kn... read more
I would give them a negative stars! I was involved in an accident, to which I was not at fault. The party at fault has statefarm. Once they accepted liability, they gave me a rental. A week later they decided to total my vehicle. They gave me 5 days to find a vehicle before I turned in the rental. I found a vehicle comparable to mine, 2 hours away. I went and signed for the vehicle. However my funds were not deposited into my account. (I signed the POA that statefarm sent me, they have my title and vehicle in their possessio... read more
I have read other reviews and I have a similar situation as Steve M. Satefarm is trying to strong-arm me into putting my daughter on my insurance who no longer lives in my house, she had 2 accidents in my car which neither one was her fault. Insurance follows the car and not the person or persons, and because they are a known and popular company they do not care to lose the business, I am putting them out there every where so that consumers will see and make them care, and they are known for making offers and not keeping the... read more
State Farm is a horrible insurance I had a flood in my home that went from 3 floors and State Farm has not helped at all. Their lying saying that they paid me for the damages but they haven't. Every estimate I get State Farm deny it. I've been with them for over 20 years. I will be speaking to a lawyer about this. And they don't deserve a 1 rating.
They upped my car insurance by $20 without letting me know and then their reason is The state of **** had a premium increase for all Auto Insurance policies.
A driver insured by StateFarm crashed into my house on 09/21/2022 and as of today they have yet to offer any kind of settlement or any way for me to fix my house. They told me to provide them with an estimate and I had a company come out to do the estimate but they wouldn’t accept either of the estimates that were submitted. They sent someone out twice and still nothing has come of it. I shouldn’t have to obtain an attorney to get them to pay for the damages because my house did not jump out in front of their insured driver.... read more
Business response:
Anytime I speak with the claims adjuster she is extremely vague and will not offer any information about the situation nor does the try to help resolve the situation. She says the estimates that have been provided are not in detail enough but I can’t help the fact that they don’t like the estimate. She did send another company out for an estimate but nothing has come of it and she keeps saying she hasn’t received the estimate yet. I have explained to her that we have no running water in our kitchen and that the damages are g... read more
\We have been using this agent for 11 years. Which just adds to the shock we have experienced due to the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! He said that " insurance company has sent us a letter" (not tru... read more
After a storm my wife and I noticed some of our shingles sticking up. We turned in a claim and was denied for "workmanship " according to their excuse fabricator,most companies have adjusters. Ten year old roof withstood many storms and weather then suddenly after an exceptionally strong storm, with tornadic winds ,my roof was installed wrong. I have photos of the house from three months earlier,absolutely no damadge. Terrible, terrible company. Been a customer since 1993, first claim on my house ever. All those premiums pai... read more
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
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