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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is not a reputable branch or someone you want to do business with. One of his clients backed in to me in a parking lot. His client made a false statement and my claim was denied. Nathan told me to go to the small claims court which I did. His client gave me his license, which I took a picture of, but then he moved and I had no way to obtain his new address to serve him papers. Nathan confirmed he changed his address, but he would not give it to me. I confirmed with the Michigan State Police that Nathan would not be brea... read more
Claim number ***********- The insurance company is not acting in Good faith, They have collected payments for years & when we need them they make it impossible to rebuild or receive money. I have two individuals handling my case that for lack of better words are completely incompetent. My write up tomorrow will be with the ** attorney general office. The house flooded. They provide a check, well below cost of damages. The checks cannot be cashed because doubled endorsed checks leave the bank open to fraud. They are also a fo... read more
I was involved in an accident head on at 65mph and not my fault. When the responsible company gave me a prelimary quote i was not sure if that would cover the vehicle since it was a 2022, with 22000 miles, and still on warranty (Vehicle was totaled by SF collsion shop). Ive been a State Farm Customer for 53 yrs and NEVER had a vehicle claim. The other insurance company said since State Farm was involved they would let State Farm handle the claim and then reimburst SF, Well State farm is hosing me to the tune of $18,000.00, t... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 10, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on March 15, 2023, to address her concerns. We are continuing to work with the consumer to resolve this matter. Sincerely, State Farm Claims Department 1-800-782-8332 State Farm Fire and Casualty Company
I've been on State Farm car insurance for several years. Recently had a car accident and the police called a towing company because they act faster than insurance companies do. So, my car is in a tow yard now, waiting for a secondary tow-over service to the auto body shop for more than 5 days, without hearing any estimated time of the scheduled service. Not only was my experience after the accident the worst, but also was the way State Farm not supporting me and not even trying to investigate into the real situation, and let... read more
Wish I could give negative stars. I’ve been with State Farm for over 30 years. When I finally needed them they wouldn’t pay for property damage. They gladly take your money year after year but then when you need them, they will do everything in their power to not help you! My optnion of thievery!!
State Farm is customer exploitation, not customer service. I am the innocent driver. Their customer destroyed my stationary vehicle and sole income source in one swipe, from behind, after many others passed it, then lied to police about the blinkers being on while I was not at the scene and before camera footage was seen. Not only will they not extend the rental, they provide it after 3 weeks of lost wages at an 85 percent liability only, for 5 days only before presenting a valuation and applying fraud; they've driven down t... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 13, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on March 16, 2023, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, Property Total Loss 1-800-State Farm (1-800-782-8332) State Farm Mutual Automobile Insurance Co.
I really wish I could give state farm a negative. There customers service is the very worst. All they di is give you a big run around when it come to your bill ever month my bill has been going up January when I got my new car o I was quoted $88. A month February it went up to $126. Amonth which they say is an increase. Now I got my bill and its $133. When you call you get nothing but lied too and your agent won't even call you back I am very unsatisfied with state farm and this should not be allowed to increase your bill ev... read more
I found evidence of water leak to a bathroom ceiling and the wall on 8/18/2022. The bathroom internal water leak claim total was $7,627.11 and my deductible was $4,768, thus remaining amount of $2,859.11 was denied as I supposedly hired a contractor that charged too much (I hired a reputable contractor not one with bad reviews). Supposedly, the repairs done were 'out of scope' of my policy (Florida State CFO site states Insurance companies should make restitution for these types of repairs). Bottomline, I had a Replacement C... read more
Terrible company to work with. Barn fire feb 3rd 2023 adjuster showed up a week later. I have talked to him ONCE since then. NO ONE RETURNS PHONE CALLS!!! I have equipment in the snow and rain because I can’t fix anything or rebuild until I settle with them. They can’t wait for you to pay your premiums but when you make one claim in 23 years they disappear!
Business response:
Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 13, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on March 14, 2023, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, ****** ****** Claims Department 1-800-StateFarm (1-800-782-8332 State Farm Fire and Casualty Company
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
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