Keith Alexis - State Farm Insurance Agent

Drew C 

on BBB

2 years ago

I filed a claim for water damage with State Farm on March 10th. After several calls to schedule an adjutor today, he called and said he had a family emergency and could not make it. Someone else would call to schedule. When I call the agent, John Luithly, State Farm Agent, 192 TECHNOLOGY DRIVE SUITE F, IRVINE, CA 92618. I spoke to "Honey" i believe her name is. She said they were just the agent and not claims and couldn't see any of my information. I asked her to have John call me, she asked my phone number. I have to admit,... read more

Wayne M 

on BBB

2 years ago

These reviews should have a zero star option… it better a negative star option!! State Farm is an absolute terrible company to work with if you have to file a claim. My wife was involved in an accident in which one of State Farm drivers hit our car in the rear… three times actually. State Farm was quick to try to claim it wasn’t the fault of their insured despite their driver admitting fault and receiving a ticket. The repair process started east but was quickly a fiasco. They wanted to repair the bumper cover based on photo... read more

Randall S 

on BBB

2 years ago

I never spend the time to write bad reviews but State Farms ineptitude has been one of the most time consuming and worst business experience in a very long time. Although I spent more than 47 days dealing with State Farm for a totaled vehicle, I still have ongoing issues. In short, they lost the vehicle after being towed, provided me an estimate on the wrong vehicle model (20K difference in claim), I had to track every move they made to update the next person I spoke with, and now, even after contacting my agent multiple tim... read more

Vicki G 

on BBB

2 years ago

I was dropped for too many claims-AC leak, Water heater burst & another water heater leak. One I was given back my deductible due to the faulty water heater. State Farm is “Not a good neighbor and State Farm is not there” when you need them for what you paid for. The claims were not due to negligence and I had been a faithful customer for over 30 years. This should be a zero star rating. I had the same insurance agent for years until she retired then everything changed. So disappointed & disgusted. American Family Insurance ... read more

Sean S 

on BBB

2 years ago

It's been a month since my accident and 10 days since my vehicle has been in the shop. I contacted State Farm 4 days ago to get the status of my vehicle and there has been no response. Very poor customer service. 

Chelsea B 

on BBB

2 years ago

I have been with State Farm for 6 months and I’ve only spoken to my agent twice. Both times has she basically degraded me and treated my like scum on the bottom of her shoe. I was trying to make adjustments to my homeowners insurance that was more suited to what I needed. After being unable to reach her for so long I started looking for another company that had better customer service. I found somewhere that was better suited for my house and myself financially. She became very defensive and said “so you’re just going for ch... read more

Shannon B 

on BBB

2 years ago

How to Lose a Customer Because of Kike Trevino’s State Farm office, I have unknowingly been breaking the law for two weeks, putting me in both legal and financial jeopardy. On March 6th, I received a text from this office asking about whether my child should be on my auto policy. I texted back that my child is of driving age, but does not have a license and cannot drive. I did not receive a response. Today, March 31st, I discovered while trying to have my car inspected that Kike Trevino’s State Farm office cancelled my polic... read more

Rey G 

on BBB

2 years ago

Another company that doesn’t give a ****. Cares more about money then doing the right thing. Went to cancel my parents auto insurance because they passed away and the cars were sold. And I was their Power of Attorney and they refused to cancel and prorate it so I had to let the policy run out 

Omar E 

on BBB

2 years ago

Im a Statefarm customer. It’s hard to impossible to talk directly with your claim handler/inspector/appraiser. It’s harder to get in contact with their team manager or team supervisor. State Farm and it’s inspectors will make your life miserable in order to not pay for your damages.