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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They really need to train their agents so that everyone is on the same page. Everyone knows what to do and when to do it this is the worst customer service I have ever received. I have been in customer service positions and understand the need for knowledge and training in this company certainly doesn’t give it, I’ve never been so disappointing all my life my local agents very nice, but the company itself as far as sett settling a claim is worthless. I have spoken to several agents regarding the accident for my truck, which ... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated May 8, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on May 8, 2023, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer.
Way to high of rates I have a spotless record they wanted $300 just to insure my motorcycle
Called State Farm customer service line to speak with representative for insurance verification, “Yasmin” told me she would not help me. Informed her we have never had issue getting policy information in the past so I was confused by her unwillingness to assist. I asked for an alternative number to call or transfer me to a supervisor she refused saying no such thing existed, I requested a supervisor several times then she said she was going to hang-up on me since I was unwilling to follow their protocol. I asked again to ple... read more
Two local repertable contractors said that I had hail damage, but state farm denied my claim and basically ignored me. Most roofs in my neighborhood were replaced, they had different insurance carriers.
The worst insurance company ever. I don’t know how they are still in business. I had my roof ripped off by a storm and they are refusing to pay anything and said they are raising my premiums because I filed a claim. This is the only claim I have ever had. They are awful and ridiculous. If you have State Farm you need to drop them
State Farm is an incompetent, unprofessional, irresponsible company!!!! Their agent in St. Augustine, FL : Lance Atwood, was verbally abusive towards my mother on the phone, he told my mother to "shut up" when they were discussing the policy!! She filed a complaint with the escalations department, they assured that the issue will be addressed and someone would reach out to her. We had to call back ourselves to find out what happened, had to track down the guy who was supposed to take care of the complaint, left messages, eve... read more
My car was involved in a accident with one of their customers back in November 2022. She ran a light and hit my car. The company know she is lying, they never investigated the accident, just took her word for it. I am disabled and reached out plenty of times and got no response.!!!
In February I was driving my son to school on ** south near ******* when a semi truck tire exploded 2 lanes over and flew into my the front of my car, rolling under my tires. I couldn't swerve without hitting cars so I just had to brace for impact. The truck tire damaged the underside of my car and I was told by my insurance provider that since it was a flyer object, it would be covered under my comprehensive. It turns out they billed it as collision and are now making me pay $500 dedcutable to get my car from the repair sho... read more
Someone hit me in my car they had State Farm I'm having trouble getting anyone to fix it because they said State Farm won't pay the offer ridiculous prices and they fight and they still don't pay and there's a lot of litigation going on with State Farm right now what a mess I don't know what I'm going to do this is terrible. I went to 6 Car dealers and 2 mom and pop shops what a mess they all said no.
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is open now. It will close at 5:00 p.m.
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