Keith Alexis - State Farm Insurance Agent

Karen P 

on BBB

2 years ago

One of the worst car insurances I have ever had. They never know what they are talking about. The will give you the run around and when it is time to receive any kind of refund you’ll be lucky to see it. I am still waiting on a refund it’s been over a month, I have another insurance and still have to call them and honestly just wish I never signed with them. 

Earl I 

on BBB

2 years ago

We have had State Farm Insurance for more than 30 years, but will be canceling our five policies. The settlement on the subject claim is insufficient but I accepted it because of the difficulty of communicating with State Farm Claims and because I became physically sick because of the stress of trying to talk to an actual person at State Farm Claims, the rudeness of some of the claims specialist, and their refusal to consider any of the listings of similar vehicles and other considerations. After I filed a claim onlineI I wa... read more

Piper W 

on BBB

2 years ago

I’ve honestly only had one interaction with state farm so far. My car was totaled by a state farm insured a few weeks ago, they were at fault. I recently received the letter from her company (state farm) asking me to reach out. I called the number today and got the nicest and most personable representative on the phone. Cody from state farm Texas was not only extremely helpful, he spoke to me like a real person instead of all business talk. This is the first positive interaction that I have had with insurance companies since... read more

DALE W 

on BBB

2 years ago

I have been denied a roof due to the last hail storm. but they admit that there is hail damage to everything on the roof steel vents, gutters. siding downspouts but not the singles ? wrote an estimate just about the same amount as my deductible. J*** **** roofing and other roofers quote says it is unfixable with alot of pics of hail damage. oddly enough that is the same thing they did in 2021 exact same quote almost verbatum. the president of the company was quoted that his priorities. are to his share holders not people fil... read more

Edgar R 

on BBB

2 years ago

Worst company ever. Have been dealing with them for 3 years trying to get our roof done and they only want to put patches and make our roof look unmatched with different colors. They are definitely the worst company to deal with. We recommend who ever has State Farm to make sure they get rid of them before it’s too late. 

Ms. Wilhite 

on BBB

2 years ago

I was intentionally backed into by State Farm insured Vehicle. State Farm took two week to look at my vehicle. The adjuster was out of town until Mo7th and denied my claim on 10th. The adjuster told me the driver said he wasn't driving and wanted proof. The driver said he sold the truck. The adjuster told me the damage on my vehicle was preexisting and I had no proof. My claim was denied again after the Go See. Anyway the vehicle was under a BEST Income business name registered to an address where the actually policyholder d... read more

Michelle E 

on BBB

2 years ago

State Farm is a company waiting for a big lawsuit. I had a leaking pipe in the wall underneath my kitchen sink. I had standing water underneath my cabinets. The Adjuster, Latoria, argued with the mitigator about removing my cabinets without their permission. Had they not, I would have had mold. She made a false report, stating that my wood on the wall was molded and I have proof it wasn't. She said that it had been going on for a long period of time. If that were true, I would have mold, that's science. Do not do state farm ... read more

Tyrone B 

on BBB

2 years ago

STATE FARM FRAUD!!! My vechile was hit on 4/17/23. My police report and claim was filed. I spoke with a state farm representative who confirmed that their insurer infact had active insurance during the collision and that my claim would be forwarded to a claims agent. I've been reaching out attempt after attempt on going 3 weeks now for updates, my phone number has been blocked and I've even sent out several emails. I had to call from a different number that was not on file to get in contact, I was assigned State Farm claims ... read more

Jenny V 

on BBB

2 years ago

So disappointing. We filed our first claim after having them for 15 plus years. We had a water leak in our crawl space that was spraying upwards to our solid oak kitchen floors. Even after providing a water bill and an urgent letter from the water company stating a possible leak, State Farm denied our claim and said it was a “slow leak”. It’s absolutely disgusting.