Keith Alexis - State Farm Insurance Agent

Helena O 

on BBB

2 years ago

One star because the agents may know how they should respond to customers in a friendly way, but (State Farm claim personal ) waste time because they don't work out and they don't want to lose a penny, that is, even when people explained in detail and with evidence about the damage caused by nature, such as rain and wind, to the fence or any other damage on the property State Farm just wants to remove and reinforce and put back the same wood (in a fence damage) that is no longer usable. In summary, please you will be careful... read more

JULI J 

on BBB

2 years ago

My home has had coverage with State farm for well over 20 years without any claims filed. I recently had a slab leak flooding parts of my home. I filed the claim. The inspector/adjuster came out. 20 minutes later I received a phone call stating that in order to cover the water damage an investigation must be done at my expense to locate the broken pipe under the slab. So to State Farm it makes sense for me to cause $10-$15k in damage and repair to my cement slab and foundation to find a busted pipe in order for them to cover... read more

Angela B 

on BBB

2 years ago

State Farm is the worst when it comes to claims. Someone hit my parked car while I was pumping gas. He gave me his insurance information which was State Farm and his number. Then he lied to his Insurance so they denied my claim! The representative I dealt with at State Farm was very rude! I called to check my claim once a day and she told me to not keep calling they will reach out to me after it’s been 3 weeks. Very unprofessional! 

Patricia H 

on BBB

2 years ago

State farm issued a check to me on November 22,2022 in the amount of $9,254.49 for replacement of my stolen vehicle. Months later they are now claiming that I was over paid and requesting that I pay back $6,393.39. I am not happy about this. Why should I have to pay back after they were the ones that issued the check, and to come back 3 months later after I have bought another vehicle with the check. It was their mistake. Can someone please tell me if there is anything that I can do? I am a widow, and my income is limited. I... read more

Sharon D 

on BBB

2 years ago

Our 2022 Jeep Compass was rear-ended by a State Farm policyholder, resulting in significant damage to our vehicle's bumper and engine malfunction. We contacted State Farm to start the claim process,our initial interactions with their claims team were unprofessional. After our vehicle body work was completed we reached out to State Farm to start a diminished value claim. We received an email offering $3,750 for our vehicle. This offer was lower than expected.We spoke to Sandra H*****, State Farm's property complex claim speci... read more

William M 

on BBB

2 years ago

Worst service I have ever received when dealing with a claim. I would never purchase a policy with them again! We are completely disgusted with how we have been treated as a whole. We were continually told things would be done that were not done and there was never follow up. We would call and call and still after a month, NOTHING IS DONE!! 

Donald B 

on BBB

2 years ago

They aren't like they make out too be even with discounts that you get state farm raised my premium I made one change and put me as primary driver which I have no tickets and no accidents went from 149 a month to 170. So they really aren't that great. 

Elaine S 

on BBB

2 years ago

State Farm claims department is the worst In the industry. They hire unknowledgeable, uncaring adjusters. They care zero about customer service. My agent is great and so are his staff folks, but claims is horrible. 

Drew W 

on BBB

2 years ago

Charged my credit card overdrawing it even though I had canceled my policy. Still have not resolved the issue.