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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
State Farm has been the worst to work with on a claim. Have been in a 2 year battle with them for storm damage that caused water damage internally. My paperwork states " internal damage caused from external roof damage. External damage is not significant enough to cause internal damage " I'm not sure if they even know what they mean by that. If you are thinking about switching or using State Farm for your insurance agency, look elsewhere unless you like having your money taken from you every month only to have 0 coverage.
Business response:
Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 24, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on March 28, 2023, to address his concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented. Sincerely, Hail Reconciliation Unit 1-800-State Farm (1-800-782-8332) State Farm Fire and Casualty Company
After State Farm tried to back charge me months for a error in quoting by one of their represnetatives, I informed them it would be tooo high for me and notified them that i would not be renewing my policy. In return, they went into my bank account and took the money they wanted for their mistake almost $500!! They vclaimed they would refund my money and sent me a check for a little over $100! I advise you, if you ever get a policy from them do NOT give them your account information. They will go in without your permission a... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated Marach 24, 2023. While we cannot share specific details in this public response, our Underwriting Department attempted contact with the complainant on March 27, 2023 and March 28, 2023, to address their concerns. We were unable to resolve this matter by phone. A response letter was mailed to the consumer.
State Farm's claim adjusters and claim handlers are trash. Horrible customer services and poor communication! After thr adjuster came out and made his report, it was horrible trying to reach them. A "manager" supposedly called me back after so many times of trying to reach someone about my claim! This "manager" was rude, yelled at me and my contractor. Told us we could call him to talk about the claim, but never picks up or return our calls!! I will be leaving state farm once my claim has been completed!! You all just lost a... read more
Business response:
To Whom It May Concern, Thank you for the opportunity to reply to your correspondence dated March 23, 2023. While we cannot share specific details in this public response, Our Claims Department contacted the complainant March 24, 2023, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, WCCS Team Manager 1-800-STATE FARM (1-800-782-8332) State Farm Mutual Automobile Insurance Company
SF insured caused a wreck which I was involved in. I was at ZERO fault. SF refuses to cover OEM parts for a Porsche that is certified. If non-OEM parts are put on a certified vehicle, it voids the certification. Also repairs are being made by a Porsche certified repair shop. Porsche does not allow them to put non-approved parts on a Porsche. I refuse to pay the $1720.98 difference because I was not at fault AND SF has to put my car back to pre accident condition which includes its certification.
Bad company. Raised my rates by $100 a month from Dec to Jan when I had no claims. When I asked why they apologized and said its because of the region of the country I am in ..... Had hail damage that caused $7000+ damage and they are trying to say that even though it did that much damage to my truck the windshield was from a rock chip?? I sat in the truck pulled over on the side of the road during the hailstorm and watched my window crack. One star is to much.
Had a total loss accident that was a state farm drivers fault. Ran a blind red light and we t boned her at 35. State farm agreed to a settlement and said we have the rental for 5 more days. I call on day 4 no tracking and on day 5 I call they said it's in the pile and will go out in 5-7 business days. Scummy company trying to hose me because the title was out of state to where I currently live. People buy cars in others states all the time losers that doesn't mean you get to leave them without a car for a week and a half. Ne... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated March 22, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on March 27, 2023, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer.
I have been with State Farm for many years and have had no issues with claims handling over the years until recently when a claim was reopened and should have been quite straight forward. The following are the recent issues: significant delay in processing the claim and assigning the claim, lack of communication from claims team, communication of inaccurate information, lack of due diligence, lack of integrity in the process and the personnel involved. I suspect that in part, there are new personnel, inappropriately trained ... read more
They **** completely. They want me to just put some unmatched shingles in place of the ones that blew off in storm. They don't want to stand behind the policy that I have spent the last ten years paying them for. They are only willing to pay to replace the shingles that are missing instead of the whole roof.
Erika Thomas my Agent! Great customer service! Also her assistant Beth. When I text or call her I get immediate information. Anything needed paperwork I get it! State Farm Great insurance Company. I have home and auto insurance. Good rates.
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
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