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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It is the worst auto insurance company I have ever seen or heard. Based on my experience they are not qualified to be in insurance business. Their claim process entirely broken.
Worst place to get insurance they will do everything to not fix your car even tho I have full coverage insurance an I pay 6 month at a time well none of that matters cause they left my car in an impound lot for 2 weeks the I call the day after the wreck and explained an fixed everything the terrible claims teams say it's all done an your good to go week later I find out car is still not moved the total 3800 repair bill is what it will cost to fix an they tried to send us 1700 these claims teams are a joke I literally had to ... read more
They have had my car for a month I have full coverage an the inspector told the car repair guy he would only pay for half my brakes my total car repair bill is 3800 they sent me a check for 1700 I'm ripping up the 1700 check I've never been treated so bad after the wreck I called state farm an they said a driver will get you an the car an take you home the driver shows up say heck no I'm taking you car to Eastpointe and you need to find a way home I got home at 4 am the wreck happened at 11 pm Thanks
Poor customer service local office just doesn't care brian budil office
Statefarm Employees are scamming their employer low balling the company's longtime loyal customers that have never filed a claim after having their renters/homeowners insurance policy when something happens they low ball the policyholders things while open up funds to their Criminal Friends who make their money being Entrepreneurs for Example if you need a Mover the Claims Specialist give them whatever they tell the policy holder they charging they want you to be sure to use them and then they get paid under the table they t... read more
Was going with state farm but changed my mine and stayed with my currant insurane co and state farm sent a cancelation in the policy to dmv stating i did not have ins was only 1 hour then i changed my mind and stayed with my currant ins
I was trying to work with State Farm over a crash incident. They escalated it to a claims specialist who called to inform me that their clients denied hitting me. I asked if he had looked at the police report. He had not. I supplied the police report. State Farm after several days denied the claim. So I called and spoke to the claims specialist JONATHON ***** ********. I informed him I had additional information. Jonathon was rude, disrespectful. Said the claim was closed and just became more agitated. He offhandedly said I ... read more
Business response:
Re: BBB Review ID Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 13, 2023, to address her concerns. We are continuing to work with the consumer to resolve this matter. Sincerely, State Farm Claims – Property Complex 1-800-782-8332 State Farm Mutual Automobile Insurance Company
This company does not care about their customers!! Don't pay for rental coverage because they don't honor your coverage.
Business response:
Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 14, 2023, to address her concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented. Sincerely, State Farm Mutual Automobile Insurance Company
We have roof damage from a storm with missing shingles and missing granular on the shingles. When the roofer went on the roof to video the repair missing shingles there is more damage of losing granular on the shingles but also the shingle tabs lifted are cracked and will be coming off the next storm. All my neighbors with roof damage are getting their roofs replaced from other reputable insurance companies and my roof keeps losing shingles after storms. State farm is known to deny insurers coverage since covid. Even the roo... read more
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
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