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Keith Alexis - State Farm Insurance Agent
- Insurance
- Grand Rapids, MI
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
2135 Plainfield Ave NE, Grand Rapids, MI, 49505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It has been almost a month filed claim on December 24, 2022 for water damage from storm, I have had 2 adjusters and still no estimate, numerous calls that have still not been returned or answered, even why I almost begged to contact me because I finally had a company to do remediation waiting for a go ahead to do work. There slogan “like a good neighbor State Farm is there” NOT TRUE finally took it on my self to remove soiled drywall and and rug. Horrible service.
I left ***** to get state farm rental insurance, cause I got the auto. Worst mistake ever, we went over everything on the rental insurance. Everything, now 6 month later I had a disaster and can t go back into my apartment, . I had a peril clause to pay for my living expenses. They still lying and denied me even after I had the corporate office escalate it. I report them to the insurance commissioner, and file a complaint. Don t ever deal with state farm rental insurance.
Oh my gosh...after reading a few other reviews, we are definitely not alone in being very upset with State Farm! My husband and I have had State Farm for over 25 years. They sent us a letter right before Christmas, giving us about a 2/weeks notice for cancelling our homeowners policy. Reason - "...because of our claim activity..." - We recently had them approve a roof replacement, which remains to be seen. They listed our claims. A total of 6 (including roof), 3 which were never paid out. A total of about $7000. Did I mentio... read more
Business response:
Please see our attached response. Thank you, Public Affairs | Executive Customer Service State Farm Insurance® PO Box 2320, Bloomington, IL 61702-2320 Phone 800.782.8332
I suffered a covered water damage loss in late October and immediately notified State Farm. In the interim, we had a water mitigation company come out to prevent more damage from occurring. To State Farm's credit, they paid the company for its work, but they appear to be stalling us in providing the resources to return our property to the condition prior to the loss. Mind you, we had completed a total renovation of our home and the affected areas approximately five months before the incident. First, it took State Farm nearly... read more
I have had State Farm homeowners for 30+ years. Paid faithfully, never a late payment and no claims. Had a tree fall on my garage destroying 1/2 my roof and siding in 2021. I filed a claim and what transpired was 4 months of complete confusion, frustration and incompetence. I had to deal with one claims manager after another with each one not knowing what information the last one had. No response to my voicemails most days, and they refused to work with my longtime contractor. I finally got a small settlement to get 1/2 of m... read more
Business response:
January 25, 2023 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ***** To Whom It May Concern: State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320 Thank you for the opportunity to reply to your correspondence dated January 18, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 24, 2023, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, S... read more
I do not know Why State Farm has joined with *******. Switching to ******* has been a nightmare. A deer hit my car in December 2022. ****** is now "Investing" me for fruad. To start, they gave the appraiser the wrong address. The address where my car was towed is three hrs away from the correct address. So their argument was that there is no way anyone would tow my car 3 hrs away for $175. You are right! My car was towed 15 minutes away from the accident. an investigator asked me all of these weird questions im thinking tryi... read more
I dropped them today. They canceled our son due to a 3 claims in 4 years. Fine. Then they cancelled us for not signing an exclusion to not let son drive our vehicles. He doesnt live with us and has never driven our trucks. Called them cancelled home and auto. Went to ***********. Saved $66 month on auto and $550 year on home. ***** State Farm and Jake.
They made it easy to file a claim but don't honor their promises they make nor are they fair. I have a pending claim with them and was promised a similar or better car as a rental while I wait for my repair to be completed. They now want me to pay for the upgrade and want me in a sedan instead of a SUV altogether. wow! I drive a 2018 *** Yukon. That's very off from a sedan. I have a big family and need the extra seats. I called statefarm again today and they will not approve a SUV for me to drive that is similar. This is cau... read more
Business response:
January 25, 2023 State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 17, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 17, 2023, to address his concerns. We were unable to resolve this matter to the consumer's satisfaction, but we will review and c... read more
We had a total loss house fire on December 12 2022. IF you can get ahold of someone they promise a call back that does not happen. As of today 1-15-2023 still no plan of action on settling the claim. No one returns calls. Definitely crappy customer service.
Frequently asked questions about Keith Alexis - State Farm Insurance Agent
How is Keith Alexis - State Farm Insurance Agent rated?
Keith Alexis - State Farm Insurance Agent has a 1.2 star rating with 1,563 reviews.
When is Keith Alexis - State Farm Insurance Agent open?
Keith Alexis - State Farm Insurance Agent is closed now. It will open on Monday at 9:00 a.m.
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