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JW Marriott Indianapolis
- Hotels
- Indianapolis, IN
About this business
Location details
10 S West St, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My family and I recently stayed at the JW Marriott and my son left his blanket in the room. I called that evening and a super nice staff member not only found the blanket, but also shipped it to my home within one day free of charge! This was an extremely nice gesture and I couldn't be more happy! Excellent customer service and I will definitely stay at the hotel again!
Business response:
We're so glad he got his blanket back! We know how important those things are. :) We look forward to seeing you again!
I just spent one night Friday and truly was amazed the beauty, comfort and outstanding service that was given to us, our group of 60 was well taken care of and the food which was all provide was perfect. Can't wait to come back in September with 700 other NIBA folks and see truly what your wonderful city has to offer. Beds, pillows, view, service were all great! I DID MISS HAVING A MINI FRIDGE and also had key problems for the elevator and had to head back to the lobby for a new key! Always love our JW Marriotts and stays!
Business response:
Hi Kip! So glad you enjoyed your stay. Sorry about the key issues. We can't wait for you to come back either! Thanks again for your kind words.
Food? A+. Room? Very comfortable, practical and modern look, and an excellent view of the city's downtown. Parking is handy and not blocks away. Location is great for those who like to explore downtown on foot, everything is very close.
Business response:
Hi Nico! Thanks for your awesome review. We appreciate you and are so glad you enjoyed your stay.
I very much liked the view and location. The room is clean and modern with lots of personal features. The food is wonderful. Even accommodates my gluten intolerance. Staff is just lovely. However the beds and pillow stink!!
Booked one night and confirmed. Requested second night. Extra 300 bucks - for EACH NIGHT. In other words, bump the agreed to rate on the first night by 300 bucks - and pay 300 bucks more than that rate for the second night also. Otherwise, no second night at all - even though rooms are available. JW Indy says corporate is to blame. Marriott corporate says nope - rates set locally by JW Indy. Goodbye Marriott....Hello, Hilton Honors!
They will lie to protect their butts and will cover up the truth anyway they can
I've been happy with my stay here. Location is perfect and the view is beautiful. I would have liked a mini fridge in my room and ran into issues with room keys not working in the elevator to get to my floor. Otherwise it's been a good stay so far.
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RecommendedFrequently asked questions about JW Marriott Indianapolis
How is JW Marriott Indianapolis rated?
JW Marriott Indianapolis has a 4.5 star rating with 8,896 reviews.
When is JW Marriott Indianapolis open?
JW Marriott Indianapolis is closed now. It will open at 9:00 a.m.
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