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JP Charlotte
- American
- Charlotte, NC
About this business
Location details
601 S College St #1829, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a hospitality industry professional, I can't help to compare the service that I am providing to my guests to the person who's giving me same service that we are in. When the product is good you expect the service to be good. Unfortunately our stay was nothing like that, from check in to departure experience with the same front office agent it was just a monotone voice, no engagement, no how's your travel in? No Did you enjoy your stay? Just plain here's your keys, goodbye. I wish that even its an explore rate, a smile wil... read more
Business response:
We're disappointed to hear this, Dianna. Would you mind providing us with your contact information via private message so that we may further assist you?
While the location was wonderful, the hotel did not meet my expectations for a 4-star hotel in a major city. The tile in my bathroom was stained with mildew, there was dirty condensation dripping down the closet doors, the tp holder and soap dish in the shower were both loose from the wall and crooked, the office chair was broken, and the AC did not regulate well due to vents in the bathroom not working. I complained to the front desk, and they wanted to come in my room and fix them after I had been out all day and just gett... read more
Business response:
We are very sorry to hear about your experience with us, John. If you can message us with the reservation name and your email address we would like to reach out to you directly.
Benita was the epitome of customer service!!! I LOVED my stay!
Business response:
That is what we like to hear, Dea. What was your favorite moment?
Had a great stay. Awesome bed and linens. Beautiful views. Most importantly very close to the Bank of America Stadium.
Business response:
We are delighted to hear that you enjoyed your time here, Halie. Thank you for joining us, and we hope to welcome you back soon.
It was a great event that I attended and the staff was amazing with the service
Business response:
Thank you very much for the stellar rating, Stan! We're delighted to hear that you've had pleasant encounters with our staff. We hope it was a successful event!
Great hotel. Glad to see so many electric vehicle chargers. Should make parking free for them though!
Our stay was this weekend to celebrate our 20th wedding anniversary. We had a wonderful time and the staff was excellent was valet, to front desk to our bell hop. Everyone was friendly and helpful with any questions or needs we had. Our room was very nice with us staying on the 25th with a beautiful view of downtown Charlotte. I highly recommend The Westin and will definetely be staying here again in the future!
Thank you for allowing my family including our chocolate lab to stay during hurricane Irma! What a great hotel and wonderful staff! We drove all the way from Fort Lauderdale to find a dog friendly nice hotel and it was worth every mile!
Business response:
Wow thank you for all your lovely compliments, Ellen! We're delighted to host your family during whatever circumstances. We hope to welcome you and your furry friend for another stay soon.
Currently not offering cleaning services to rooms because they are filled to capacity...um...isn't that your daily goal and purpose- to be booked? Isn't that why you exist? Very poor experience overall and poor response from management. Front desk doesn't understand what services are offered or how to implement them and are rude about it. Every time you call it seems that you are an interruption to their day rather than their source of income. Nowhere near the standard expected at a Holiday Inn, nevermind a Westin.
Business response:
Hello, Helen. We are very sorry to hear about your experience with us. If you can provide us with the reservation name and your email address we would like to look further.
Frequently asked questions about JP Charlotte
How is JP Charlotte rated?
JP Charlotte has a 4.1 star rating with 251 reviews.
When is JP Charlotte open?
JP Charlotte is closed now. It will open tomorrow at 9:00 a.m.
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