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Jim M'lady Nissan
- Auto Repair
- Crystal Lake, IL
About this business
M'Lady Nissan has been in business for over 40 years proudly serving McHenry County and Chicago-land. With a vast inventory of new and pre-owned Nissans and our team of highly-trained, customer service-oriented sales and service professionals, we have something for every taste and need. Our inventory includes, but is not limited to: Cars Crossovers SUVs Electric Vehicles Hybrid Vehicles Vans Trucks M'Lady Nissan is not just your Crystal Lake Nissan new and used car dealership, we also provide a full line of services dedicate... read more
Location details
5656 Northwest Hwy, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I brought in two family members who also bought cars in early March. They give you that piece of paper that says a referral is $300.0 in your pocket. I am STILL waiting for my $600.00 for bringing in two new customers. This dealer just lives up to all the bad rep that all dealers have. They don't live up to their word. I heard every excuse in the book. I e-mailed, I called, I even went in to the dealer to ask where my money was. They give you the total run around like the owner is the only one that can do that and he is on v... read more
Business response:
Susan - I apologize for this experience. This is not our normal practice. The checks will be in the mail within the next 48 hours. You did everything correct on your, followed procedure of calling ahead of time and leaving their names. If you have any questions, please do not hesitate but to contact me at 815.459.2288. Thank You Patti
We had a great experience today with our purchase. My husband talked directly with the sales manager, Tom Guilhooly serveral times. I took our trade in truck in for an appraisal. All went well. Tom and my husband talked #'s and I went back a little while later to finish paperwork, that we requested they start so I wouldn't have to be there forever. I talked to the salesman Severo Gonzaga, All went smoothly. I was out of there in less than an hour. Sure do hope when I have to go back that my service is not like any of these o... read more
Business response:
Hi Pam, thank you for this great review! We're so pleased to see that Tom and Severo did a great job during your recent visit. Thank you for choosing M'Lady Nissan and we can't wait to serve you again soon!
Management worked tirelessly to make sure we were happy with a new lease. So happy and will be a customer for life!
Business response:
Hi Shelby, we appreciate this positive review and are extremely pleased to hear that our staff went above and beyond to provide you with the experience you deserve. Welcome to the M'Lady Nissan Family and congrats on your new vehicle!
My daughter and i just bought a nissan sentra and couldn't be happier with the way we were treated Brett was great getting things started yesterday and Austin couldn't have been nicer. They did so much to help us and were polite and and helpful i would definetly go there again ..thanks for everything we appreciated it.
Business response:
Hi Ann, thanks for this 5-star review! We're so happy to hear that Brett and Austin did a great job helping you and your daughter get into a new Sentra! Thank you for choosing M'Lady Nissan and we can't wait to serve you again soon!
Thanks Tony bochenek easiest guy to work with got a brand new 2016 Nissan rogue
Business response:
Hi matt, Thank you for this 5-star review! We're so happy to hear that Tony provided you with a great experience and helped get you into a new 2016 Rogue! Thanks for choosing M'Lady Nissan and we hope to see you again soon!
Sales manager tried to slide a bunch of erroneous fees and charges into the contract, but I caught it, Rip it up, & left. They called me for a week pleading with me. Nice try! Can't trust this group!
Just wanted to say that M'Lady Nissan did a great service job on our car yesterday. Kudos to Brandon and the rest of the staff that worked on it & made sure it's in tip-top shape now!! :-) You guys are the best!! :-)
Horrible sales people "snake oil salesmen" except it was a woman. Rude, unprofessional, and she fabricated multiple fake charges to add to the sticker price of the car. Somehow at the end they still ended up adding bogus charges to the bill of sale. Buyer Beware
Business response:
Chris, this review is extremely discouraging. Please 'MESSAGE' us more details, as we'd like to learn more about your experience. Thank you.
I consigned for my daughter. She bought a 2012 Altima this summer and she loves it. I'll be shopping for one for myself soon. M'Lady sales staff was wonderful to work with
Frequently asked questions about Jim M'lady Nissan
How is Jim M'lady Nissan rated?
Jim M'lady Nissan has a 4.7 star rating with 3,385 reviews.
When is Jim M'lady Nissan open?
Jim M'lady Nissan is open now. It will close at 6:00 p.m.
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