Jerome's Furniture Warehouse

Elaine B 

on BBB

5 years ago

My husband and I recently decided to upgrade our bed from a queen to a king size. We were very excited, the lady who helped us was very kind, knowledgeable and patient with us the whole time as we were very indecisive. We decided on a very nice pricey mattress and an adjustable base (way over our budget). Our problem started when our bed set got delivered a couple days after that, which was a Sunday. Upon delivery the guy informed us that the remotes for the adjustable bases were the wrong ones. He seemed to do his best to c... read more

Ryan S 

on BBB

5 years ago

I bought two beds from here. One has been fine and lasted. One has broken TWICE not in the same area (Thus the reason for my low rating combined with insurance sale). I have tried to get the bed fixed through the insurance sold to me by the Jerome's employee well.... ******** ********** IS A SCAM! Do not purchase anything from this company. Do not waste your money on this company. I bought a bed from Jerome's Furniture and within 90 days the bed side rail broke. I laid down and it just broke. I made a claim with this "compan... read more

Jason T. 

on BBB

5 years ago

This company is seemingly staffed by a bunch of baboons. I’m writing this review at 10:15 at night 5 days after they offered and I paid for ‘same day delivery’. Spoiler alert, I’m still waiting for my bedroom set and SDD is a complete scam. Not a single person I’ve called (not a soul at Jerome’s would take the time to reach out to a customer and inform them of a problem/delay) has been helpful. BY FAR AND AWAY THE WORST BUSINESS EXPERIENCE I CAN REMEMBER 

Cara P 

on BBB

5 years ago

Horrible mattress quality and service. Don't buy a mattress from Jeromes. They advertise exceptional quality and superb customer service but do not stand behind their advertising. We purchased a cal king mattress with an adjustable stand from Jeromes less than 2 years ago, spending over $3700. In addition, we also purchased the warranty. About a year ago, we noticed the mattress beginning to dip in the middle. Then it got so bad that we were not sleeping well on it. Our backs were beginning to bother us and we were waking up... read more

Francisco C 

on BBB

5 years ago

I wish I had looked at these reviews before trying to buy something from them. All reviews sound about right and how incompetent the staff is. I sent the following email to "customer service" and yet no response. Do they even have customer service? Good Afternoon, I was unsure who the proper contact would be to send this email, as I was only able to send this email after requesting information from a live chat. I tried obtaining an email at the store but 3 of the employees asked, didn’t know what email to provide to send an ... read more

Andrea C 

on BBB

5 years ago

I was in store and wanted a blue throw blanket, but it had a snag in it. The sales associate insisted I get a new one mailed to me, but he ended up sending me the wrong color. He sent a gray one instead. I called right away (and more than 7 times since then) and the store refuses to refund it or correct it. They have the WORST customer service I have EVER experienced in my life! 

Donald M. 

on BBB

6 years ago

I purchased a full sofa set from Jeromes back in 2015. We actually really enjoy the couch and it has been great. The part that is not great is the ******** Protection Plan. The plan is a scam and is a complete waste of money. I wish we would have done some research because with a simple search it is clear that these people look for anyway to NOT fix issues. The Jerome's salesman stated that the plan is fantastic and they will fix all accidents (Not True). Our problem happened last month and we just found out the results. Our... read more

Travis D. 

on BBB

6 years ago

I purchased a motorized chair with a 5 year warranty. It stopped working 9 months in. I called on a Thursday to get service, scheduled for Sunday. They said I would receive a call with a time frame for a tech. I have had no calls. I called Saturday and was told I would get a call buy 1pm, I received no call. I called Sunday morning when I'm supposed to have a tech and was told they did not see my service order, but she would email and have someone call me. NOTHING! I called back half way through sunday and asked to speak wit... read more

Charles T. 

on BBB

6 years ago

February 10, 2018 I purchased a ***** ***** ******** and a ******** 5 year Furniture Protection plan from Jerome’s Furniture Torrance South Bay. The evening of May 22, 2019 my wife and I were in the living room watching TV when heard a loud noise and sounded like water running. I looked over at the curio and the glass was cracking which continued for about 30 minutes till it stopped. The next day I contacted Jerome’s about the incident and they sent email that had a document attached on how to file a claim with ********. May... read more