Jerome's Furniture Warehouse

Elizabeth M. 

on BBB

5 years ago

3 defective couches in a year and 3 months bad furniture all around lousy customer service, horrid follow up or return calls, I've left several messages over the last 3 months and NO ONE from management has EVER returned a call so we'll see if putting the complaints everywhere possible will help getting some customer service bc while calling corp i still get the runaround was hung up on by a rep named David just now called back and now Evelyn employee "ID ****" on 10/10/19 giving word yet again on a call back today but won't... read more

Keith W 

on BBB

5 years ago

I purchased Three queen mattresses from Jeromes, San Diego. When I moved back to SD from Seattle, Washington, in 2015. 2 of the beds I have the mattresses are fine. One is collapsing, and roll me out of bed. Jeromes sent a company out to do an inspection. The inspector said I can see why you are rolling out of beds the sides of the memory foam are collapsing. Jeromes will be in touch to let you know what they are going to do to take care of the problems. 7 - 10 days if you do not hear from them call them, I did on day ten, I... read more

Josh S 

on BBB

5 years ago

We originally purchased a love seat and sofa combo on 10/2/2018 for a total of $1,438.81. In late July 2019 my wife and I were sitting on the couch when it began to sag in the middle. We didn’t hear any snap or break. I immediately called the OOPS protection plan who asked me send them pictures of the couch which I did. After several days they responded back saying since it was within a year of purchase that the couch falls under the factory warranty. I then called to see about the factory warranty. They told me they needed ... read more

Chels 

on BBB

5 years ago

The customer service at Jerome's is unlike any other furniture store I've ever been in. My typical experience has been that a sales rep comes to me almost immediately. This was not the case in Jerome's. I was in the store for nearly 30 minutes, at least 5 sales people walked right by me, and not once did anyone greet or welcome me. I ended up having to ask the customer service section for a sales rep. Buying the couch and loveseat set was a smooth, easy process and the rep was courteous and helpful; he even tried to get me s... read more

Michael W 

on BBB

5 years ago

on April 13, 2019 I purchased an Austin power sofa and love seat. I also purchased a protection care plan and paid for delivery. Total investment was approximately $4500.00-of this I paid $1600.00 down. This was a special order due to a color change. Jerome's state that special deliveries can take between 16 and 20 weeks (mine took 25 weeks). In late July 2019 I called to inquire about the status of my furniture. I was then informed that my furniture was in and ready for delivery. I set the delivery date for 29 July 2019, I ... read more

Valarie H 

on BBB

5 years ago

We ordered a new sofa and love seat set through Jerome's in May. At the time of purchase, we asked the salesman if the warranty for the couches would be covered across the United States because we were moving and would not purchase the furniture if it was not. He assured us that they were covered nationwide and that if it couldn't be fixed under the warranty, it would be replaced. We had the sofa set delivered one week before our PCS date. It was all kept in the original packaging until we arrived at our new home in Virginia... read more

Steve R. 

on BBB

5 years ago

I hope this changes to five. Jerome's mattress inspector is coming to our house tomorrow AM. This mattress sags over 2 inches and we have owned it for 12 months. we religiously turned the mattress monthly. I hope this doesn't end up on ***** ****....LOL 

Yolanda M 

on BBB

5 years ago

I am very disappointed with Jerome’s at this point...... my husband and I took my 80 year old mother shopping to Jerome’s for an arm chair. She kept seeing all of the “Jerome’s commercials “ and was excited to shop there. So we shopped and she found two chairs and was excited to purchase. She purchased the chairs but declined the “insurance “ because the chairs were not of high value. My mother is 80 years old, on social security and every little dollar counts . She was excited with her big splurge and could not wait to rece... read more

David 

on BBB

5 years ago

????? 08/30/2019 Horrible mattress quality and service. Don't buy a mattress from Jeromes. They advertise exceptional quality and superb customer service but do not stand behind their advertising. We purchased 2 twin king mattresses, one Firm and one Medium Firm, with adjustable bases from Jeromes in Temecula less than 2 years ago, spending over $3700. In addition, we also purchased the warranty. After a couple of months, the Medium Firm mattress began to dip in the middle when laid upon. It has become so bad that my wife is... read more