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Jerome's Furniture Warehouse
- Consumer Goods
- San Diego, KY
About this business
Our goal is to make furniture buying as easy as possible. From our low prices and huge selection to our Same Day Delivery and special financing plans, we're constantly working to make your furniture buying experience as pleasant as possible. Here are a few examples of how Jerome's makes it easy. Jerry's Price You don't have to wait for a special sale or spend your weekends shopping all over town. Jerry's Prices are so low it's like a sale everyday. That means you don't have to wait to get our best deals. You can shop when it... read more
Location details
16960 Mesamint St, San Diego, KY, 92127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My experience with this company has been outrageous & The Customer Service Dept. hasn’t been much help either, not even Management! I had problems w the “down” part of my furniture,. There has been an EXCESSIVE amount of feathers all over the place, which I reported in Nov 2019. I explained this to them & they said that they didn’t consider this problem to deem the furniture or any of its parts “defective”. They mentioned that they would deliver to me a 2nd set of the interior pillow bags (that hold the feathers in the cushi... read more
Purchased extended service agreement. Jerome's customer service was dreadful. Caused our family tremendous stress I will now have to hire an attorney. Shameful Jeromes
Still waiting on my bed frame sleeping on the couch again period this is bs .
Spent about 5k We ordered couch’s December 24 had them delivered on the 26. Upon delivery the guys were forcing the couch up the stairs naming them into my new walls on my house. After hearing the banging of my walls and half way up the stairwell I told them to stop. They look at me and said they don’t fit. I told them to take everything back. Went to store to file a complaint and explained what happened, what no one single person/manager apologized for what happened all they said was pick something new. Went back 10 days to... read more
I have never had an experience like the one we have had with Jerome’s. The sectional we purchased from them started falling apart 2 months after we got it. They agreed that there was a manufacturer defect with it but refused to return our money. They wanted to give us store credit. Why would I ever buy anything from them again!!! So after agreeing to their deal they sent someone to pick up the sectional and they destroyed my staircase. Try reaching anyone in customer service is something that will take you hours of waiting o... read more
Business response:
Dear *******, Thank you for reaching out to us, we apologize for the inconvenience which has occurred. We are sorry to hear of the property damage which has occurred and would like to assist you further in a claim for the damage. We unfortunately are unable to locate your account based upon your first and last name on the review. Please kindly contact our delivery department at (866) 633-4094 and we can gladly start the claim process for the property damage. Our delivery department is open daily from 6:00 am to 12:00 am. Sin... read more
Here's the timeline of our $5k worth of furniture +$125 installation from Jerome Furniture (12/24) Delivery guys arrive, seemed like in a rush since they had a minor sign for the delivery when it clearly states it has to be an adult, as if in a rush dropping the cargo and misplacing bolts/screws.. have video. (12/26) New delivery guys arrive to do the installation that was promised but are at another problem because the bedframe is a queen and headboard is a king... ****the room has been prepped for JEROME since 12/18 and ha... read more
If I would give this company zero stars I would. 2 weeks ago (12/13) I went shopping for new beds for my daughters as a Christmas present. All they were asking for was their own room and new beds. I made the purchase and asked for MORNING delivery on Friday the 20th. I specifically said this was a Christmas present for my daughters so I wanted it done while they were at school so when they came home.... surprise new beds for Christmas. Well that did not happen. The gentleman showed up at my house at around 6 pm. I put my kid... read more
Me and my girlfriend were searching furniture stores for the perfect sofa set and finally settled with a beautiful sectional here. We got talked into their ProtectionCare plan that is supposed to cover any damage, because as they say on their brochure " Life Happens". One of the many things covered under this rip off is they will come out and clean stains from the sofa. We had a party and of course a few stains were acquired. I contacted this company and followed their instructions by sending pictures of the sofa. They never... read more
Worst delivery service every!!!! Bought a bed to be delivered on a Friday with a delivery window of 2pm-6pm. They showed up around 7:30pm, no text or call before they came. We had already left by then because my child had an event at 7pm to be at. I had already taken half a day off of work to be home for the delivery. We had to reschedule the delivery to Monday because we were out of town over the weekend. The second delivery made it one time and the guys were friendly and helpful but the adjustable base wasn't working so ev... read more
Frequently asked questions about Jerome's Furniture Warehouse
How is Jerome's Furniture Warehouse rated?
Jerome's Furniture Warehouse has a 2.4 star rating with 460 reviews.
When is Jerome's Furniture Warehouse open?
Jerome's Furniture Warehouse is open now. It will close at 6:00 p.m.
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