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JEA

3.2

About this business

JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more

Location details

21 W Church St, Ste 1, Jacksonville, FL, 32202, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 5:30 p.m.
Tue7:30 a.m. to 5:30 p.m.
Wed7:30 a.m. to 5:30 p.m.
Thu7:30 a.m. to 5:30 p.m.
Fri7:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.21,268 reviews
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Anne White's profile image
Anne White 
8 years ago

Thank you to your entire staff for their incredible and tireless work before, during and after Hurricane Matthew. We know many were away from family and worked in treacherous conditions on behalf of all of us. We are all fortunate to have such dedication. You should be very proud. I hope you get rest soon! 

Eric Ledyard's profile image
Eric Ledyard 
8 years ago

I just want to reach out and thank everyone at JEA who is working non-stop to restore power for all of us after Hurricane Matthew. Our neighborhood is off 210 and I saw the tree take down the wires and literally snap the concrete power pole off the top... it was insane. They had to put up a whole new pole and fix it... they did an amazing job!!!! I can't even imagine how hard the work must be.... you guys are SO great and SO appreciated! THANK YOU!!!!! 

Leah Coots's profile image
Leah Coots 
8 years ago

I cannot believe that I already have power. My family and friends all have power. Thank you lineman from near and far that have worked tirelessly to get all this work done! We are blessed. I'm sure there's plenty of work to do still. Having power is a little thing that is such a relief. Thank you, thank you, thank you! Stay safe ladies and gents! 

Sara Cameron's profile image
Sara Cameron 
8 years ago

Thank you for your hard work over the past few days with the hurricane. We were without power for 37 hours, but your crews have worked feverishly to restore power and still are! Thanks, JEA! 

James Gober's profile image
James Gober 
8 years ago

You need competitors... would give us competitive pricing, and faster restore services after a storm... bc this is getting annoying! 

Mara White Whited's profile image
Mara White Whited 
8 years ago

I can't imagine how hard everyone has had to work these last couple of days. I am so thankful for your hard work. I am not sure people understand the magnitude of what had to be done. Just wanted to thank you for a fast and amazing job restoring power to those of us who lost it. 

Elon Anderson's profile image
Elon Anderson 
8 years ago

My street has been without power since 1 p.m. Friday. I heard a transformer blow by one of the houses. Several trucks have drove down Merrill road but not one truck has driven though my neighborhood to at least assess the situation. How is it houses in evacuation zones have power already in my area doesn't? And why is it whenever any kind of storm comes through Jacksonville my street loses power? If we are on a weak grid wouldn't it make sense to strengthen our grid? 

Melissa Carter's profile image
Melissa Carter 
8 years ago

Had two tickets. First time wasn't fixed but it was before estimated time. Second time way before estimated time. JEA works are doing a awesome job restoring power as quickly as possible. 

Patty Lanier's profile image
Patty Lanier 
8 years ago

We've been without power for 2 days. I haven't seen one jea truck in my neighborhood. I agree with the pecking order comments. I don't think anyone would be upset to know they were working on the outages as they have been reported and not because of the side of town you live on. 

Frequently asked questions about JEA

How is JEA rated?

JEA has a 3.2 star rating with 1,268 reviews. 

When is JEA open?

JEA is closed now. It will open on Monday at 7:30 a.m. 

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