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JEA
- Electricity Suppliers
- Jacksonville, FL
About this business
JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more
Location details
21 W Church St, Ste 1, Jacksonville, FL, 32202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a loyal customer to JEA for almost 2 years now and so far I have been very satisfied with their services until today. On Friday there is a power outage for a few hours in my entire neighborhood. Once the power came back I discovered my TV and computer were not working. I filed a claim with my insurance company so they would take care of it since my policy covers those types of damages. The only thing I needed was a document from JEA showing that there was a power outage or some sort of power situation that day to... read more
they are thieves who are doubling peoples bills for no reason they are a Monopoly that needs to be destroyed and people in charge need to be thrown in prison for fraud
My bill has been doubled the past two months ! Funny since I do not even work from home and my daughter is in camp all day so my home is empty Monday -Friday 10am -6 pm ! Explain why everyone is getting outrageous bills now ?
I thought maybe I was leaving the lights on too much or something then I saw literally everyone’s power bill has jumped $200 in 2 months. Makes no sense at all. We’re already struggling but no, it’s fine, go ahead and screw us over further. What if we all just didn’t pay? Then what?
JEA sucks!! They continue to increase rates for no apparent reason!!!
RecommendedIt’s not rocket science. It’s been a extremely humid year. Take stress off Aircondioner by getting a dehumidifier
$100 increase this month, why?! Call the lines, can't get through. If by some miracle you DO get through, calls immediately disconnected once you mention billing. Fix your price increase!!!
JEA has raised bills following the pandemic credit given to 24000 people. WJXT has a reporter looking into this, but there are hundreds, if not thousands, of complaints from locals saying their bills went up while some of them were out of town, turned the A/C off, were home alone... My bill went up $100 and we have used less A/C and water than the months before. Last year, my bill for this month was about $240 and this month it’s $350!! JEA is an illegal monopoly but in Jacksonville you have NO OTHER OPTIONS.
I set up service online to start on 4/9/2020. Just received notice that I owe money even though I have paid all of my bills online and on time. Come to find out JEA had a glitch in the system that did not include my apt # when I set up account online during COVID. So now JEA wants me to go back and pay 4 months of bills because of their glitch. It is 7/31/2020 and we are talking over $400. Ridiculous!! Very bad service!!! Customer having to pay for JEAs' mistakes.
Frequently asked questions about JEA
How is JEA rated?
JEA has a 3.2 star rating with 1,268 reviews.
When is JEA open?
JEA is open now. It will close at 5:30 p.m.
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