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JEA
- Electricity Suppliers
- Jacksonville, FL
About this business
JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more
Location details
21 W Church St, Ste 1, Jacksonville, FL, 32202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst utility company I've ever dealt with. It's a monopoly full of crooked people. Whether it's the unnecessary fees, terrible customer service, charging for sewer even when it's the irrigation system... too much crap. Jacksonville needs another company in town to disband this mess.
RecommendedApparently they have spam calling system using their number and claimed to tell me it’s untraceable and they have warned public. I pay every month and never late, you’d think they would be able to track that scam down but nope they are just a huge monopoly.
completely over priced and the worst service I've ever dealt with in my life. good luck getting anybody to help you or their website actually work for them to send you a letter to let you know what's going on nope they will just turn your s*** off when you don't even expect it and then they will give you an extremely high bill that you don't have the money to turn it back on with
What a joke I’m on a payment plan because someone else had my power switched off because they had the wrong address !!!! Now my power is being shut off when I didn’t even make the mistake in the first place and paying for something that isn’t my fault just to avoid the argument.!!! Because it was paid a day late. I work for a law form and this is super wrong ! Will be filing a case TODAY!
Business response:
Hello, Arden.Thank you for providing the details about your experience. If you could send a private message with your service address, account number, the approximate date and time of the call and the phone number you called from, the appropriate department will investigate.
They don’t care about the customer they want to do whatever they wanna do. Very bad customer service
Business response:
Hello, Roberto. Thank you for taking the time to let us know. We’re so sorry you did not have the best JEA customer experience. If there’s anything we can do to assist you, please private message us your account number, address, and more information about the situation, and we will do everything possible to help you.
Jea is full of ish! They overcharge you and they aren't considerate
Business response:
Hello, Yashica. Thank you for taking the time to provide the details about your experience. We’re so sorry you did not have the best JEA customer experience. If there’s anything we can do to assist you, please private message us your account number, address, and more information about the situation, and we will do everything possible to help you.
Jea is a joke ... you let your customers think due to the situation that you will work with them , you let them get behind, and then while we are still dead in the midmiddle of this pandemic you start shutting people's power off . your payment plans a joke , your not letting people pay what they can your forcing them to pay what you want . And you know when I realized yall weren't charging the "convince" fee , I was like well atleast that's something, but here you go back to charging it , some people are doing worse now then... read more
Was told I need to pay at least 1000$ when I just payed 800$ on Friday to keep my power on in a double wide trailer and your customer service staff are rude and don’t care. Would get another power company if I could this is absurd
A special thank you to JEA for working tirelessly to restore our power! Your efforts and sacrifice don’t go unnoticed! Thank you again for helping us!
Frequently asked questions about JEA
How is JEA rated?
JEA has a 3.2 star rating with 1,268 reviews.
When is JEA open?
JEA is open now. It will close at 5:30 p.m.
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