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JEA
- Electricity Suppliers
- Jacksonville, FL
About this business
JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more
Location details
21 W Church St, Ste 1, Jacksonville, FL, 32202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedEVERY THING , MY LATE HUSBAND WORKED FOT THE CITY ,FOR 22 YRS. , AN I GET 50% OF PEN . WHICH I NEED VERY MUCH. THANK YOU. JEAN Jean Boyle
the water here in riverside tasting and smelling like dirt again like back in sep when they opened all the fire hydrants to flush water out from said valve that got opened after like 10 years and got into our water. when I took a shower last week felt like I was in a over chlorinated pool with the smell then last night noticed it smells like mud water something isn't right and other people are saying the same on the neighborhood app so what's up JEA you going to do something about this?
Business response:
Hello, Brittain. Thank you again for reaching out about your water concern. We reached out to you through your private message about this situation and learned you reported the water concern and spoke with one of our field technicians who answered your questions and concerns. If you have any other questions or concerns in the future, please let us know.
The craziest thing is... they don't post payments on Holidays, but will sure take your money on a holiday!! They will also try to set you up for failure on Christmas! Terrible...
Business response:
Hello, Danielle. Thank you for taking the time to share your experience with us. We'd like to help in clarifying any concerns you have about JEA payments. To speak about your particular JEA account situation, please send us a private message with your account number, address, and phone number.
They suck. Worst company I have ever dealt with. My power is currently off without warning while they are working on a power pole. They thought they’d be slick and do it at 9 because nobody is home during the day. Guess what, I am. I had to ask them to turn the power back on just to be able to open my garage door to get in my house. Then, the weasel who I believe was “in charge” acting like a massive turd, and got butt hurt I wanted them to allow me to get into my house. I got no phone call, had to reschedule a test, and can... read more
Business response:
Hello, Reid. Thank you for taking the time to share your experience with us. We've received your private message and understand you spoke with a Customer Advisor and are waiting for a callback. Our Social Media team has attempted to help you with the situation but cannot do so without you verifying your account information. If you’d like for us to investigate the situation further, please respond to our private message with your account number, service address, and phone number. Thank you.
Whenever there is an issue in our neighborhood it takes very often weeks for it to be resolved. It seems to me that the areas of town that are more affluent seem to have their issues resolved so quickly. We are on the Westside and it seems like we are not a priority. We currently have a water main break. It has been gushing water since yesterday and all JEA did was put some sticks and orange tape around the gaping hole and say they will get to it in a few days. In the meantime gallons of water are being wasted as it pours do... read more
horrible. helped try to kill me.
the worst public utility probably in the entire country. outside of sketchy corporate mismanagement, they have problems just keeping the electricity on and working normally. if you have a choice, get FPL services. JEA is a joke.
Business response:
Hello, Andrew. We have also replied to a couple of your other posts on our page. We thank you again for taking the time to share your experience with us and would like to look into your complaint. Please send us a private message with your account number, address, phone number, and any additional information about the days/times of the electric events your experiencing. We will forward the information to the appropriate team to investigate.
I’m praying someday we demonopolize electricity because this place is trash. They won’t even let me pay my bill online because four years ago someone messed with my account while I was out of the STATE and now I have to go in person to a Walgreens and there’s no way to rectify it.
Business response:
Hello, Elizabeth. Thank you for providing the details about your experience. We'd like to look into your situation. Please send us a private message with your service address, account number, and phone number.
I WISH I could give them zero stars. I’ve never had an issue whatsoever with JEA until two days ago. There was a “routine” change of my water meter at a time I was not home to supervise. I returned home to a notice stating “leak on customer side outside of box”. I did notice some digging was done, but absolutely no water in my yard around the meter. Mind you my water bill is have never been more than $12-$20 in the three years I’ve owned my home, and was at its lowest on my recent bill. I noticed low water pressure and had a... read more
Business response:
Hello, Destiny. Thank you for taking the time to share your experience with us. We have also received your private email regarding this incident and will follow up with you through the private message.
Frequently asked questions about JEA
How is JEA rated?
JEA has a 3.2 star rating with 1,268 reviews.
When is JEA open?
JEA is open now. It will close at 5:30 p.m.
Need help? Contact us.
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