Jayco, Inc.

Marc C. 

on BBB

2 years ago

I purchased a 2021 pinnacle 36FBTS , 1.5 year old and the master ensuite shower surround has split open along 2 walls and around the bench seat , when inspected the silicone has been placed in spots and not spread properly leaving voids and subject to stress cracking .I talked to a Jayco representative and they are unwilling to help with this , totally unacceptable workmanship and such a high end trailer , they say the lead time is 4 weeks , then ship and I might see it by an August install , all on my dime .I had hoped that... read more

Joy H 

on BBB

2 years ago

I have owned several Jayco trailers. They used to be one of the best if not the best especially in the **************************** I have so many issues with my 2022 Eagle RLOK 5th wheel and appalling and infuriating response both from Jayco and the dealer. I had approval to buy and be reimbursed for a $250 part that was under warranty, someone new takes over, they tell me documentation has been lost and the expense should not have been approved so Im out the money. The new rep was incredibly rude to boot. Fast forward to 1... read more

Jenna W 

on BBB

2 years ago

I have a 2022 camper that has been on the lot for warranty work longer than it has been in my possession. Furnace doesnt work, wires are hanging down all over unit, slide seal has come off, and all kinds of cosmetic issues. Been working directly with Jayco since January on getting warranty work done and Im still waiting. Thousands of dollars down the drain while my unit sits on the lot. Jayco blamed problems on dealership, dealership blames problems on Jayco. And the customer is stuck in the middle with nothing to show for a... read more

Joyce F 

on BBB

2 years ago

The 2022 bunglow we purchased has multiple warranty issues that they won't honor. It sickens us that once we made our purchase we can't get any of much needed repairs done. For almost a whole year now we cannot get any satisfaction 

Kenneth R 

on BBB

2 years ago

Worst customer service of and company ever don't buy because if you have problems it's just well s*** happens. 

Sheree H 

on BBB

2 years ago

Four month old Camper and nothing but problems. It has been in the shop for three months. Proceeding forward with a lawsuit.DO NOT BUY A JAYCO. 

Robert H 

on BBB

3 years ago

Bought a 2022 Bungalow from Dealer in *****. This park model is meant to be parked and has only been on the road from the dealer to my site. I have had nothing but trouble with the unit. The ** is Hurricane strapped down per county requirements so I cant take it back to the dealer. The refrigerator went bad in three months and leaked causing damage to the floor. I had to fix the water damaged floor myself. The sofa sleeper is screwed to the floor. Went to remove it so I could clean the floor and walls only to find out the wi... read more

Arlene M 

on BBB

3 years ago

Purchased brand new 5th wheel in April 2021. Have had problems with it since the day we drove it off the lot. Has been in for warranty repairs for 14 months of the 23 months weve had it. It is still at this date waiting for more repairs. Even though weve been unable to use it for the majority of time weve owned it Jayco doesnt care. They of course will not replace the trailer and refuse to extend warranty. We have a $100,000 driveway decoration. Horrible product, horrible customer service. Dont care at all that they sold us ... read more

Deborah C. 

on BBB

3 years ago

Jayco has the worst customer service Ive ever experienced. I tried to schedule my trailer to be serviced the last month of my warranty and the dealership couldnt get me in until 3 months later. Instead of having the common sense and decency to honor my warranty because I scheduled within my warranty period, they denied my warranty claim. I do not recommend anyone purchase a Jayco trailer because of the number of times I needed to have my trailer serviced in only a two year span of time and because of their complete lack of r... read more