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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased a brand new Jayco from **********************. When we purchased it we noticed a orange size bubble by the back window. They said it was a delamin at the service department. They took photos and said if it gets worse bring it back and they would fix it. We had no reason to believe we would spend over a year with emails and phone calls to Jayco and Blue Dog Rv to try and honor our warranty. Blue Dog says they turned it in and Jayco says they did not. Back and forth with lies on both sides because they said in ord... read more
Business response:
Please provide the 17-digit VIN for your RV so that we may research and provide a response.Sincerely,Jayco ****************
Terrible company, will not warranty anything Ac hasnt worked since I bought it and they will not replace Have been at dealer longer than Ive owned it Better to go with a different manufacturer
Business response:
Dear BBB-Thank you for forwarding the review that ******************* submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact ************** directly to discuss his concerns.Sincerely,Jayco, Inc.
We purchased a 2021 Jayco Jayflight 31MLS. The overall trailer is great. We love the layout and my wife loves it. However the king size Serta mattress is horrible. About 3 months into our purchase we noticed that the mattress started breaking up into 3 separate parts. The bed is absolutely horrible to sleep on and has progressively gotten worse. I did not know that the bed was covered under warranty until recently. I contacted Jayco they asked for pictures. They then asked for a mattress tag. My wife cut that off day 1 becau... read more
Business response:
Dear BBB-Thank you for forwarding the review that *********************** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact the ********* directly to discuss their concerns.Sincerely,Jayco, Inc.
Day 224 of ownership, Day 104 at the dealership for repair. 20 days ago, Jayco customer service assured me the parts needed to repair our 2022 32rlts would be expedited to the dealer(all were supposedly in stock). Today were back to radio silence from the dealer. I guess Ill contact Jayco tomorrow, probably get the same line of BS.****************** this ridiculous amount of time, our warranty is burning, we are paying the note, insurance, and storage.Im sure Jayco doesnt give a ****, for them its less time for me to have a ... read more
Business response:
Dear BBB-Thank you for forwarding the review that ******************* submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact ****************** directly to discuss his concerns.Sincerely,Jayco, Inc.
Day 224 of ownership, Day 104 at the dealership for repair. 20 days ago, Jayco customer service assured me the parts needed to repair our 2022 32rlts would be expedited to the dealer(all were supposedly in stock). Today were back to radio silence from the dealer. I guess Ill contact Jayco tomorrow, probably get the same line of BS.****************** this ridiculous amount of time, our warranty is burning, we are paying the note, insurance, and storage.Im sure Jayco doesnt give a ****, for them its less time for me to have a ... read more
Business response:
Dear BBB-Thank you for forwarding the review that ******************* submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact ****************** directly to discuss his concerns.Sincerely,Jayco, Inc.
Our Jayco travel trailer had a recall for the Regulator. No dealers in our area had the part, on back order, approximately 6 month wait time. Found the part an hour away at Jayco dealer, purchased it. Put the part on ourselves. Jayco has denied to reimburse us for the part that was *****. My opinion is that this is NOT GOOD CUSTOMER SERVICE!
Business response:
Dear BBB, Thank you for forwarding the review that ********************* submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact ********************* directly to discuss her concerns. Sincerely, Jayco, Inc.
Jayco sent us a safety recall notice on a brand new 2022 *** Flight SLX. We haven't used the trailer yet and it already needs repairs? The closest dealer is 2 hours away and Jayco said it's our responsibility to get the recall repairs completed (no reimbursement for mileage/gas). Not happy that they put out a piece of c*** product that is now going to cost us hundreds of dollars in ************ than a day to resolve. Do better Jayco!!
Business response:
Dear BBB, Thank you for forwarding the review that ************************* submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact ************************* directly to discuss his concerns. Sincerely, Jayco, Inc.
I bought a Jayco RV and compared to the one we owned some time ago this new one is a great disappointment there are several manufactures defects. If I had known this was going to be such a disappointment I would not have wasted my hard earned money on it. If I could get moat of my money back from it i would sell it today. broken water pipe molding bowing leaking water faucet radio that not only drains the battery but now does not work, had to pull the fuse storage door that will not stay open. and other items I have made som... read more
Business response:
Dear BBB,Thank you for forwarding the review that ********************* submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact ********************* directly to discuss his concerns.Sincerely,Jayco, Inc.
Wow how sad to see all these complaints. So many that have gone unresolved. Shame on you Jayco. For a company that claims to have so much pride in their Warrantee Package your a disgrace. We've owned a 2022 Jayco Greyhawk 29mv for just over a year. It's been in the shops more then on the road. And the biggest item that ****** me off the most is the generic responses to each complaint. If you worked half as hard at keeping the customer's you have as you do at trying to sell you extended warrantee's. Perhaps then you wouldn't ... read more
Business response:
Dear BBB,Jayco **************** will reach out to our retail owner directly concerning this review.Best regards,Jayco ****************
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 201 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open on Monday at 8:00 a.m.
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