Jayco, Inc.

Wade E 

on BBB

2 years ago

***** does not go by their warranty neither does nor code that's represented by ************ had to pay for my own refrigerator ***** wouldn't do the same thing about it neither would nor call to me that's a big violation because the refrigerator the 1st one didn't work right the 2nd 1 didn't work right and they would never get back to the dealer And I'm sick of this and I want something done now 

Kevin W 

on BBB

2 years ago

Poorly assembled, ************* supports, 2 windows installed crooked, shower not leveled properly, slide out leaked from day one, I fixed it, why couldn't they build it ************ and wood shavings left in every place not visible to a walk thru. Leaky bath faucet, they don't use teflon tape on fittings. Hinges under bunks damaged or misaligned, poor quality of wood supports under main bed, had to s**** in metal brackets on 2x2's so it could be used to sleep on,over head shelf in same area fell down with only clothes store... read more

Pam M 

on BBB

2 years ago

Horrible customer service. They may as well save their breath and paperwork explaining their so called "warranty". It is an absolute joke. Won't return calls. Local dealer is no better either. They dropped the ball on a claim that should have been under warranty and now we're screwed and Jayco could care less. Once they get the sale, you can forget ANY customer service. Wish we had looked at more reviews before purchasing a Jayco product. We should have stuck with ****** and I plan on advising others to do the same! 

Roger M 

on BBB

2 years ago

Yes seems like I am in the same boat as everyone else I purchased a 2022 32 bhds all season to move around because I am in the military ,so sold my house purchased a brand new trailer (****** dollars because I didnt want any problems LOL)and 2 weeks in the entry door doesnt close and when it does it could pop open at any time ,paneling in the bedroom is popping off and it was delivered to my house with a broken safety chain now the window blinds are falling off in the bedroom as well as the towel rack in the bathroom so cont... read more

Anthony B. 

on BBB

2 years ago

I wish there was a option for negative stars below whats on the ratiing scale!!!! Complete disgust with the purchase of a NEW 2022 Jayco Feather Micro 171BH from Camping World in ********* **. From purchase date on 28 July until unit STILL sitting at the dealer as of 17 Nov 2022 pending warranty related defects. Paying on a unit and still not feeling safe to use it.Warranty repair done on rear bunk doors due to defective closing. Upon leaving the dealer cover door for the hot water heater blows off on the interstate.Takes th... read more

Lawrence P 

on BBB

2 years ago

we have owned the rv for a couple years and we have used it approximately 70 days. 2 to 4 weeks each year.NOW the NORCOLD refrigerator no longer works. The warranty is for ONE YEAR! We used it 14 days in year one. Now we need another refrigerator.$1,300.00 for a new one and $300.00 to install. This is a nightmare.If ANYONE asks me about the quality of Jayco I will tell them NOT TO BUY ONE. Pre purchase investigation shows high quality with good reviews. THIS IS NOT TRUE. I need the refrigerator so I will purchase it and have... read more

Shawna F. 

on BBB

2 years ago

We purchased a brand new Jayco from **********************. When we purchased it we noticed a orange size bubble by the back window. They said it was a delamin at the service department. They took photos and said if it gets worse bring it back and they would fix it. We had no reason to believe we would spend over a year with emails and phone calls to Jayco and Blue Dog Rv to try and honor our warranty. Blue Dog says they turned it in and Jayco says they did not. Back and forth with lies on both sides because they said in ord... read more

Todd C 

on BBB

2 years ago

Terrible company, will not warranty anything Ac hasnt worked since I bought it and they will not replace Have been at dealer longer than Ive owned it Better to go with a different manufacturer 

Shea M 

on BBB

2 years ago

We purchased a 2021 Jayco Jayflight 31MLS. The overall trailer is great. We love the layout and my wife loves it. However the king size Serta mattress is horrible. About 3 months into our purchase we noticed that the mattress started breaking up into 3 separate parts. The bed is absolutely horrible to sleep on and has progressively gotten worse. I did not know that the bed was covered under warranty until recently. I contacted Jayco they asked for pictures. They then asked for a mattress tag. My wife cut that off day 1 becau... read more