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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jayco product customer service and quality control all **** purchased a brand new 2023 fifth wheel mid bunk and its been issue after issue from a kinked propane.line not allowing the on demand hot water heater to work which I had to troubleshoot and find a broken ac that the factory put a s**** through the coil the awning motor being bad and I could go on , customer service ***** and doesn't stand behind there product needless to say I would not recommend there product to anyone biggest piece of s*** out there. They claim al... read more
Business response:
<p>Please provide the 17 digit VIN for your Jayco product so that we may review the unit file and properly respond to your review.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I agree with **************** and the many other very disappointed Jayco owners who also feel cheated!!! The amount of time, energy, money spent to travel for repairs while under warranty for a brand new very expensive Travel Trailer, as well as very disappointed family due to cancelled camping trips is just so so wrong!!!! Jayco used to have good reviews which is why we chose to buy from them. But what a disappointment!!! They need to reimburse everyone for their "lemons" and show they stand behind their products if they ho... read more
Business response:
<p>Please provide your 17 digit VIN so the we may review the unit file and provide a proper respond.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I will Never own another Jayco RV product as long I live!!!
Business response:
<p>Please provide the 17-digit VIN for your Jayco product so that we may review the unit file and respond properly.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I had always heard great things about Jaycos Eagle ** product line. My 2023 Eagle 330 RSTS history: I actually ordered this ** back in May 2022. The model year changed during the process and I ended up with a 2023 model that was delivered to the dealership in September 2022. Several items that I ordered on the form were not present on the ** when it came to the dealership. The most important items (for myself) that I ordered were the generator prep and free standing table with bench and chairs. None of those items were deliv... read more
Business response:
<p>Please provide the 17-digit VIN for the Eagle so that Jayco may review the unit file and provide a response.</p><p>Thanks,</p><p>Jayco Customer Service</p>
I purchased a 2021 pinnacle 36FBTS , 1.5 year old and the master ensuite shower surround has split open along 2 walls and around the bench seat , when inspected the silicone has been placed in spots and not spread properly leaving voids and subject to stress cracking .I talked to a Jayco representative and they are unwilling to help with this , totally unacceptable workmanship and such a high end trailer , they say the lead time is 4 weeks , then ship and I might see it by an August install , all on my dime .I had hoped that... read more
Business response:
<p>Please provide the 17 digit VIN for your Pinnacle so that we may review the unit file and respond.</p><p>Sincerely,</p><p>Jayco Customer Service</p>
I have owned several Jayco trailers. They used to be one of the best if not the best especially in the **************************** I have so many issues with my 2022 Eagle RLOK 5th wheel and appalling and infuriating response both from Jayco and the dealer. I had approval to buy and be reimbursed for a $250 part that was under warranty, someone new takes over, they tell me documentation has been lost and the expense should not have been approved so Im out the money. The new rep was incredibly rude to boot. Fast forward to 1... read more
Business response:
<p>Please provide the 17-digit VIN so that we may review the unit file and prepare a response. </p><p>Sincerely, </p><p>Jayco Customer Service</p>
I have a 2022 camper that has been on the lot for warranty work longer than it has been in my possession. Furnace doesnt work, wires are hanging down all over unit, slide seal has come off, and all kinds of cosmetic issues. Been working directly with Jayco since January on getting warranty work done and Im still waiting. Thousands of dollars down the drain while my unit sits on the lot. Jayco blamed problems on dealership, dealership blames problems on Jayco. And the customer is stuck in the middle with nothing to show for a... read more
Business response:
<p>Please provide the 17-digit VIN so that we may review the unit file and prepare a response. </p><p>Sincerely, </p><p>Jayco Customer Service</p>
The 2022 bunglow we purchased has multiple warranty issues that they won't honor. It sickens us that once we made our purchase we can't get any of much needed repairs done. For almost a whole year now we cannot get any satisfaction
Business response:
<p>Please provide the 17-digit VIN so that we may review the unit file and prepare a response. </p><p>Sincerely, Jayco Customer Service</p>
Worst customer service of and company ever don't buy because if you have problems it's just well s*** happens.
Business response:
<p>Please provide your 17-digit VIN so that we may review the unit history and properly respond.</p><p>Thanks,</p><p>Jayco Customer Service</p>
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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