Jayco, Inc.

Anthony J 

on BBB

a year ago

I would give them a zero star if possible. We purchased a 2023 Jayco Pinnacle. Problems from day one but fortunately our local RV dealer helped ** get them repair. Our first trip out Jan **** to the ********. Our ****** heater was broke amonst other things that were inoperable. We have waited two weeks for them to tell us repair to **************** heater is not cover under warranty No one reached out to us to keep us inform because its assumed we broke it. Our first time hooking it up water was everywhere obviously part was... read more

Marvin G 

on BBB

a year ago

To Jayco and whom It May ******** My wife and I purchased a Jayco product from **************************** May 30, 2023 barely getting a chance to check it out properly prior to the purchase and no test drive. Regretfully, we agreed to purchase this "brand new" 2023 Entegra Vision **. VIN *****************. We paid for it, signed over our trade, and signed the paperwork on May 30th, 2023. Then, ** Country scheduled us for a walk thru and delivery three days later, on June 3rd, 2023, and after keeping us hostage, at that poi... read more

luisa K 

on BBB

a year ago

Class B motorhome I bought brand new has a lot of defects. quality of workmanship is very poor. The look is great but not the inside, on our first trip, the toilet stool was unstable, shower head broke, and the bathroom floor leaks. I contacted the dealer and they were busy, wait time to fix it is weeks away. There's a lot more wrong with the unit. The windows bent, the awning does not close all the way, leak under the kitchen sink, which caused the side panel to deteriorate. Mirror in the bathroom is deteriorated. Screen on... read more

Brandon W 

on BBB

a year ago

Jayco North Point furnace Fire As a fire fighter since 98, I know how important fire safety is. In December we had an RV tech check out our furnace and they said its fine! A few months later my wife being smart jumped into action when our 2020 Jayco Northpoint with a Dometic furnace caught fire in February 2023. It was -5 F degrees in **** and I was at the fire station. She called me and said she smelled smoke. Our dog had alerted her and she got the kids and the dog into our truck. She turned off the breakers and the gas, w... read more

Paul H 

on BBB

a year ago

I had my 2022 Jayco North Point for only a few months, and we were working our way from **************** to **** for a wedding. The trip was going well, until one morning while we were packing up to move. I was walking around the ** using the Jayco app on my phone to close the slides. When I started to retract the #4 slide, I noticed that one side of it had stopped moving. I walked back to that side and saw that somehow the door had gotten jammed in the slide. Now I was a bit baffled since the door has a gas strut that keeps... read more

Sonia P 

on BBB

a year ago

Terrible service. They built our Jayco camper with so many defects and now refuse to fix them. Never buy from them. If I could give them no stars I would. 

Mike B 

on BBB

a year ago

Jayco **************** Request started in May 2023. After multiple emails and phone calls, the work orders have not been completely resolved. The ************* Rep. ******* stated a check for the full amount was mailed to the Service Repair Shop that assisted us, we still paid $2000./+ of our own money, which should also be reimbursed, with interest. The check that was mailed from Jayco was not received by the Service Repair Shop for several weeks. Then, a check was received for less than half the amount that Jayco stated in... read more

Jerry N 

on BBB

a year ago

We bought this camper in 2021, and it was advertised as being able to live it in year round. We paid $124,000.00 and it has been in the shop where we purchased it from in ********. They have to come and get it because we do not have a truck. This is a lemon and it falls under the lemon law. They have replaced the jacks 2 times, computer 3 times, the power inverter has been replaced 2 times, heat pump once, multiple water line leeks that they have worked on multiple times, shower doors leak have been worked on 4 times, sewer ... read more

Patrick D 

on BBB

a year ago

I have a 2019 JAYCO Eagle travel trailer 330RSTS. Within a year after purchase I had to have the front cap repainted because of major fading. I took it back to the dealer and they said the warranty had run out and JAYCO would not cover the rest of the faded camper. Now I am having an issue with both recliners that came with the camper. The leather is peeling off horribly. This camper is only used periodically through the year. This should not be happening to a $60,000 plus camper that I purchased brand new. Its ridiculous th... read more