Jayco, Inc.

Brandon W 

on BBB

a year ago

Jayco North Point furnace Fire As a fire fighter since 98, I know how important fire safety is. In December we had an RV tech check out our furnace and they said its fine! A few months later my wife being smart jumped into action when our 2020 Jayco Northpoint with a Dometic furnace caught fire in February 2023. It was -5 F degrees in **** and I was at the fire station. She called me and said she smelled smoke. Our dog had alerted her and she got the kids and the dog into our truck. She turned off the breakers and the gas, w... read more

Paul H 

on BBB

a year ago

I had my 2022 Jayco North Point for only a few months, and we were working our way from **************** to **** for a wedding. The trip was going well, until one morning while we were packing up to move. I was walking around the ** using the Jayco app on my phone to close the slides. When I started to retract the #4 slide, I noticed that one side of it had stopped moving. I walked back to that side and saw that somehow the door had gotten jammed in the slide. Now I was a bit baffled since the door has a gas strut that keeps... read more

Sonia P 

on BBB

a year ago

Terrible service. They built our Jayco camper with so many defects and now refuse to fix them. Never buy from them. If I could give them no stars I would. 

Mike B 

on BBB

a year ago

Jayco **************** Request started in May 2023. After multiple emails and phone calls, the work orders have not been completely resolved. The ************* Rep. ******* stated a check for the full amount was mailed to the Service Repair Shop that assisted us, we still paid $2000./+ of our own money, which should also be reimbursed, with interest. The check that was mailed from Jayco was not received by the Service Repair Shop for several weeks. Then, a check was received for less than half the amount that Jayco stated in... read more

Jerry N 

on BBB

a year ago

We bought this camper in 2021, and it was advertised as being able to live it in year round. We paid $124,000.00 and it has been in the shop where we purchased it from in ********. They have to come and get it because we do not have a truck. This is a lemon and it falls under the lemon law. They have replaced the jacks 2 times, computer 3 times, the power inverter has been replaced 2 times, heat pump once, multiple water line leeks that they have worked on multiple times, shower doors leak have been worked on 4 times, sewer ... read more

Patrick D 

on BBB

a year ago

I have a 2019 JAYCO Eagle travel trailer 330RSTS. Within a year after purchase I had to have the front cap repainted because of major fading. I took it back to the dealer and they said the warranty had run out and JAYCO would not cover the rest of the faded camper. Now I am having an issue with both recliners that came with the camper. The leather is peeling off horribly. This camper is only used periodically through the year. This should not be happening to a $60,000 plus camper that I purchased brand new. Its ridiculous th... read more

Lin H 

on BBB

a year ago

I can't begin to tell you just how sorry my Jayco RV is. We paid almost $110,000 for this pile of junk. 44 things have gone wrong with this camper. I'm not talking about small things, I'm talking major components. Out of the two years we have owned it, the two Jayco shops have had it in their possession more than we have! I am very much convinced it is a COVID camper and it was built with sorry labor and sorry components! What a nightmare from hell! I highly recommend that no one by camper from Jayco!!! 

Jessie C 

on BBB

a year ago

I bought a new jayco ROLK fifth wheel. When I got it home the kitchen cabinet was coming off the wall. It been 8 weeks sitting at the dealer to repaired and Jayco not doing anything to get the parts to the dealer in a timely manner. I am very unhappy with the service I am receiving. When I got the unit home I ******** issues should had been caught before the unit left the factory. I haven't got to use my RV. Jayco needs to make it right by getting me another unit not making me to wait any longer. I use my unit year round and... read more

Raphael N 

on BBB

a year ago

I'm beyond furious with Jayco and feel it's my duty to warn others contemplating an investment in their RVs. I bought a Jayco 264BH, swayed by their so-called solid "3+2 warranty." What a joke that's turned out to be!Here's a rundown of the nightmare I've endured: My refrigerator, covered under their warranty, gave out. Simple fix, right? Wrong. My RV has been held hostage at the dealer, Campers Inn in Leesburg, for an unbelievable 8 months! Half the time I've owned it, I've been unable to use it. It's not just an inconvenie... read more