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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give my Jayco experience zero stars, I absolutely would. What began as an exciting purchase for my wife and me has turned into one headache after another with our 5th wheel Jayco Eagle 321 RSTS. As an active duty service member, I was hoping for a reliable ** to help transition smoothly between duty stations. Instead, weve faced nothing but frustration and disappointment.From day one, issues began piling up. The battery provided at purchase was a "showroom" battery that failed within two weeks, leaking sulfur fume... read more
Business response:
Dear BBB,Thank you for forwarding the review that **** ******** submitted to the BBB. Jayco has read the review, and it has been forwarded to our **************** Team for response. They will contact **** ******** directly to discuss their concerns.Sincerely,Jayco, Inc.
Three Jayco employees intentionally put two helpless cats into a trash compactor, where the cats must have suffered horribly until they died a slow, painful death! And Jayco only fired those employees AFTER what they did became public knowledge, which was MONTHS after the animal cruelty was known and reported. Disgusting!!
Business response:
Jayco takes this matter very seriously, and do not condone the actions of the three individuals involved or animal cruelty of any manner. Their employment with the company has been terminated. Immediate measures were taken and continue to be executed to educate employees on appropriate procedures and company expectations.After investigating the quote attributed to ***** *******Vice President of Operations in the charging materials filed against the three former Jayco employees, it is apparent that Mr. ****** has been misquot... read more
nasty that the vice president condones his emplyess of the stray cats being thrown into the trash compactor! very nasty company . cause the cats are kver populated . goves them the rig by to inhumanity kill them ? i fo NOT recommend this business at all !!
Business response:
Jayco takes this matter very seriously, and does not condone the actions of the three individuals involved or animal cruelty of any manner. Their employment with the company has been terminated. Immediate measures were taken and continue to be executed to educate employees on appropriate procedures and company expectations.After investigating the quote attributed to ***** *******Vice President of Operations in the charging materials filed against the three former Jayco employees, it is apparent that Mr. ****** has been misqu... read more
This is the worst company ever! They will never get my business!
Business response:
Per the BBB: "Please contact BBB if you believe you did not have an interaction with this consumer. (Interactions don't require a transaction to have taken place.)"Jayco does not believe it has had an interaction with this consumer.Thanks,Jayco Customer Service
Have been waiting over 2 months for Jayco to fix our air conditioner. We have only had the ** for 16 months and is still under warranty, we have been told that they don't even make the air conditioner for this ** and may be the end of the month before one might be even shipped. It is now May and the temperature today was 91 degrees. The temperatures are not to dip below 90 for the next week. Also told by a Jayco dealer stated hat they wouldnt work on their own product and they were referred to us by the warranty department. ... read more
Business response:
Please provide the 17-digit VIN for your trailer so that we may review the unit file and provide a proper response.Sincerely,Jayco Customer Service
I have been trying to get help from Jayco on how to reset a fault on my refrigerator caused by a power ****** I resolved the issue no thanks to Jayco but needed one last thing. Through the whole thing they gave me no help whatsoever. They would only give me questions that i would resolve or answer only to be met with less answers. In the end to not make this story to long i have a Jayco Jayflight 2016. I replaced an 8 amp fuse behind the fridge and the fridge blinks 3 fash and pause. I did some research and ended up with put... read more
Business response:
Please provide the 17-digit VIN for your 2016 *** Flight so that we can review the unit file and properly respond.Sincerely,Jayco Customer Service
Put my Jayco into the service department of an authorized dealer on the earliest day I could book an appointment, which was 40 days out. The 2 year factory warranty expired the day after my appointment. Jayco denied my warranty claim saying the warranty had expired by the time the dealer has submitted a claim. Jayco's warranty *** said I should have told them directly that my RV was going into the shop before the warranty expired. I had to pay for the ***airs out of pocket. This is my second Jayco. There will not be a third.... read more
Business response:
Dear BBB,Thank you for forwarding the review that ***** ****** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact Mr. ****** directly to discuss his concerns.Sincerely,Jayco, Inc.
Buyer Beware Jayco travel trailers are a real POS they put the wrong Wiper Seals that leak water and then they wont do anything about it. They also dont have anyone that can work on them as soon as I get this fixed Im getting rid of it never to buy a Jayco ever again.Their customer service ***** also horrible company to do business with Dont Buy a Jayco
Business response:
Please provide your 17 digit VIN so that we may review the unit file and properly respond,Sincerely,Jayco ****************
Worst customer service ever!Bought a brand new camper and have had nothing but issues with the electrical system. Lost all lights, brakes and power to the ** while going through the mountains of ********* in a storm! My family could have lost their life! Cant use the $1k camera system because of the electrical issues. Finally found 2 corroded breakers (on a brand new camper!!) and Jayco will not warranty because its corrosion and against their warranty even though its brand new! They acted like they were doing us a favor for... read more
Business response:
Please provide your 17 digit VIN so that we may review the unit file and properly respond,Sincerely,Jayco Customer Service
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 198 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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