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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Four month old Camper and nothing but problems. It has been in the shop for three months. Proceeding forward with a lawsuit.DO NOT BUY A JAYCO.
Business response:
Please provide the 17-digit VIN so that we may review the unit file and prepare a response.Sincerely,Jayco ****************
Bought a 2022 Bungalow from Dealer in *****. This park model is meant to be parked and has only been on the road from the dealer to my site. I have had nothing but trouble with the unit. The ** is Hurricane strapped down per county requirements so I cant take it back to the dealer. The refrigerator went bad in three months and leaked causing damage to the floor. I had to fix the water damaged floor myself. The sofa sleeper is screwed to the floor. Went to remove it so I could clean the floor and walls only to find out the wi... read more
Business response:
Please provide the 17-digit VIN for your trailer so that we may review the unit file and respond to your Customer Review.Sincerely, ********************** ****************
Purchased brand new 5th wheel in April 2021. Have had problems with it since the day we drove it off the lot. Has been in for warranty repairs for 14 months of the 23 months weve had it. It is still at this date waiting for more repairs. Even though weve been unable to use it for the majority of time weve owned it Jayco doesnt care. They of course will not replace the trailer and refuse to extend warranty. We have a $100,000 driveway decoration. Horrible product, horrible customer service. Dont care at all that they sold us ... read more
Business response:
Please provide the 17-digit VIN for your fifth wheel so that we may review the unit file and respond to your Customer *************************************** ****************
Jayco has the worst customer service Ive ever experienced. I tried to schedule my trailer to be serviced the last month of my warranty and the dealership couldnt get me in until 3 months later. Instead of having the common sense and decency to honor my warranty because I scheduled within my warranty period, they denied my warranty claim. I do not recommend anyone purchase a Jayco trailer because of the number of times I needed to have my trailer serviced in only a two year span of time and because of their complete lack of r... read more
Business response:
Please provide the 17 digit VIN for the trailer so that we can review the service file and contact *************Thanks,Jayco ****************
Purchased a Bungalow in 2018 and have had nothing but issues with the ** and ** dealer that I purchased it from. Would not buy another Jayco.
Business response:
Thank you for forwarding the review that ********************* submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact ********************* directly to discuss his concerns.Sincerely,Jayco, Inc.
Purchased a brand new Highland Ridge fifth wheel Jan of 2022 from ***************** in ***********, **. We are full time work campers and had nothing but issue after issue. We purchased a warranty, but since it was new it would not cover anything until first year ran out.that was a waste of money! Then the floor ripped due to the slide, heater broke, floor sagged, fridge stopped working! They fixed some but not all. We had to repair some on our own because we couldnt leave at a dealer for weeks. We ended up trading when heat... read more
Business response:
Please provide the 17-digit VIN for the ** you traded so that we may investigate your Customer Review. Thank you, ********************** ****************
NEVER again! NOT recommended! Nothing but MAJOR ISSUES! From day 1...and 7 months later they still have not made this right. We still have problems and still going back to service department at our expense. They FALSE ADVERTISE for full time RVing! Sticker on the side of the camper by the door. But you call Jayco and they say check owner's manual and it says not for full time use. Trying to do seasonal site and get good use out of this ****************. BUT it's in the shop more than we are able to use it! Facts are Jayco DO... read more
Business response:
Please provide the 17-digit VIN for your RV so that we may investigate your Customer Review. Thank you, ********************** ****************
***** does not go by their warranty neither does nor code that's represented by ************ had to pay for my own refrigerator ***** wouldn't do the same thing about it neither would nor call to me that's a big violation because the refrigerator the 1st one didn't work right the 2nd 1 didn't work right and they would never get back to the dealer And I'm sick of this and I want something done now
Business response:
Please provide the 17-digit VIN for your RV so that we may investigate your Customer Review.Thank ************************** ****************
Poorly assembled, ************* supports, 2 windows installed crooked, shower not leveled properly, slide out leaked from day one, I fixed it, why couldn't they build it ************ and wood shavings left in every place not visible to a walk thru. Leaky bath faucet, they don't use teflon tape on fittings. Hinges under bunks damaged or misaligned, poor quality of wood supports under main bed, had to s**** in metal brackets on 2x2's so it could be used to sleep on,over head shelf in same area fell down with only clothes store... read more
Business response:
Dear BBB-Thank you for forwarding the review that *********************** submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact **************** directly to discuss his concerns.*********,Jayco, Inc.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is closed now. It will open at 8:00 a.m.
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