Jayco, Inc.

Mike B 

on BBB

2 years ago

Jayco **************** Request started in May 2023. After multiple emails and phone calls, the work orders have not been completely resolved. The ************* Rep. ******* stated a check for the full amount was mailed to the Service Repair Shop that assisted us, we still paid $2000./+ of our own money, which should also be reimbursed, with interest. The check that was mailed from Jayco was not received by the Service Repair Shop for several weeks. Then, a check was received for less than half the amount that Jayco stated in... read more

Jerry N 

on BBB

2 years ago

We bought this camper in 2021, and it was advertised as being able to live it in year round. We paid $124,000.00 and it has been in the shop where we purchased it from in ********. They have to come and get it because we do not have a truck. This is a lemon and it falls under the lemon law. They have replaced the jacks 2 times, computer 3 times, the power inverter has been replaced 2 times, heat pump once, multiple water line leeks that they have worked on multiple times, shower doors leak have been worked on 4 times, sewer ... read more

Patrick D 

on BBB

2 years ago

I have a 2019 JAYCO Eagle travel trailer 330RSTS. Within a year after purchase I had to have the front cap repainted because of major fading. I took it back to the dealer and they said the warranty had run out and JAYCO would not cover the rest of the faded camper. Now I am having an issue with both recliners that came with the camper. The leather is peeling off horribly. This camper is only used periodically through the year. This should not be happening to a $60,000 plus camper that I purchased brand new. Its ridiculous th... read more

Lin H 

on BBB

2 years ago

I can't begin to tell you just how sorry my Jayco RV is. We paid almost $110,000 for this pile of junk. 44 things have gone wrong with this camper. I'm not talking about small things, I'm talking major components. Out of the two years we have owned it, the two Jayco shops have had it in their possession more than we have! I am very much convinced it is a COVID camper and it was built with sorry labor and sorry components! What a nightmare from hell! I highly recommend that no one by camper from Jayco!!! 

Jessie C 

on BBB

2 years ago

I bought a new jayco ROLK fifth wheel. When I got it home the kitchen cabinet was coming off the wall. It been 8 weeks sitting at the dealer to repaired and Jayco not doing anything to get the parts to the dealer in a timely manner. I am very unhappy with the service I am receiving. When I got the unit home I ******** issues should had been caught before the unit left the factory. I haven't got to use my RV. Jayco needs to make it right by getting me another unit not making me to wait any longer. I use my unit year round and... read more

Raphael N 

on BBB

2 years ago

I'm beyond furious with Jayco and feel it's my duty to warn others contemplating an investment in their RVs. I bought a Jayco 264BH, swayed by their so-called solid "3+2 warranty." What a joke that's turned out to be!Here's a rundown of the nightmare I've endured: My refrigerator, covered under their warranty, gave out. Simple fix, right? Wrong. My RV has been held hostage at the dealer, Campers Inn in Leesburg, for an unbelievable 8 months! Half the time I've owned it, I've been unable to use it. It's not just an inconvenie... read more

Cynthia D 

on BBB

2 years ago

We purchased a Jayco Jayflight 284BHS and we should have known from the absolute beginning they were a money hungry business as they made us stay at their facility for over four hours trying to make us purchase items, warranties and even did a bait and switch on a sway bar, side note this was a cash purchase no financing involved so should have been a matter of writing a check and moving on. We took the Jayco out for the first time and found the cable on the ** didn't work, the refrigerator would get cold but made a horrible... read more

Doreen B 

on BBB

2 years ago

Buyer beware of Jayco! Purchased 2023 North Point 382FLRB VIN ***************** from ****** in ***** at the ***** Boat and Sports Travel Show in February. This was our first ** so we relied on our salesperson to guide us in the right direction. We specifically stated the purpose of the ** was to live in the country that didn't have any hookups. Thankfully we purchased the 5 year warranty because we need it. Before our ** was delivered in May, one of the controllers needed replaced. Upon receipt, discovered the refrigerator w... read more

Edward D 

on BBB

2 years ago

I bought a 2021 Jayco Pinnacle 36FBTS from **************************. I totally understand that when you buy a house that goes 70 m ph on the road you will have problems. On 6/8/2023 I had an appointment to bring my coach down to Affinity again and get some more issues repaired. Long story short I had 8 items on the list and as of today only 6 of them have been repaired on this Monday. 3 1/2 months later and still waiting. The reason I am writing is because Affinity is waiting for Jayco to give them the okay to repair my re... read more