Jayco, Inc.

John M 

on BBB

3 years ago

We have found the 2022 Jayco Jayflight we purchased to be constructed with poor quality materials, and with shoddy craftsmanship...nothing is square or level. Dealer had to apply staples every 2 to 3" to support moldings, rewire electrical , fix bed frames and tried to square a crooked sliding glass door track/frame within 2 weeks of purchase. The floors creak like an old house just 3 weeks after purchase. Trailer spent one week in the shop just one week after delivery. Absolutely NO service for what they sell and warranties... read more

Rick S. 

on BBB

3 years ago

I purchased a 2022 Jayco 24MBH. It is 18 months old. I store it inside a garage so it does not get exposed to the weather unless we are using it. The trailer has not been exposed to much rain up to this point. We recently had it out camping and it rained. We noticed the wall was getting blisters in one area. I went up on the roof and I found a one inch section of the seal between the roof and the wall that was not never sealed. The caulk is black and the roof is white so it is easy to see where the caulk was applied. There i... read more

Pat W 

on BBB

3 years ago

I purchased a 2021 Jayco Eagle 319mlok fifth wheel. This trailer has been nothing but a lemon. When we first brought it home it would not level, the main air conditioner blew hot air, and the water tank leaked. The furnace has never worked, two refrigerators have failed, the floor in the living area buckled. The widows leak cold air. The slides (2) grind and make noise. The bedroom floor is buckled in the area of the slide mount. We have not been able to take a trip where something has not failed. We finally gave up and trad... read more

Nickolas G 

on BBB

3 years ago

I have a brand new Jayco slx bhs. No one wants to help me fix the issue. Im **** miles away from home. On the 1st night the hot water heater went out. The first time we used the awning it detached from the camper. The air conditioner turns on and off(by the way Im in ***** with a 1 year old). The rear bumper weld failed. The door doesnt lock (yes the entry door) it wont shut properly either. The slide isnt level when its pulled out. When it becomes level it starts to pull away the trim. Good Luck getting anyone to help you. 

Lori S. 

on BBB

3 years ago

Jayco is one of the worse service-related companies I have ever seen or dealt with! I have a 2022 and the warranty is worthless when things break. Our unit has had things break at least 4 times the 1st month and 2 more times within 4 months after purchase. ****, our service rep from Jayco refuses to pay for defective manufacturers workmanship. Even having the extended warranty does us no good. After using our awning 5 times it broke and **** won't authorize pay for the technicians to fix it. Broken slide and slide window lea... read more

Michelle S. 

on BBB

3 years ago

Bought a brand-new J flight 33 RTS, picked it up March 5 of 2022. Had to take it back because the water heater quit working, dealership had it for two full weeks because they had to wait for authorization from Jaco to replace a faulty part on a trailer I had had less than three months. Ask them to check trailer over and check air conditioner as it was going into summer. Got trailer back after 2 weeks(Im in it full time so this was very difficult). Tried to use air conditioner in July, air condenser on air conditioner iced up... read more

Sean P 

on BBB

3 years ago

Brand new 2022 Jayco 267BHSW, master bed broke after using the lifting pistons twice. Door has not shut properly once since weve owned it. Need to lock the deadbolt from the inside if you want it to stay shut. 

Scott S 

on BBB

3 years ago

We purchased a new Jayco "2022" Swift 20T from Great ******** RV Superstore in ******, ** on 6/1/22 to replace a 2021 Silverado **** as a camper/daily driver that was in lemon law due to multiple blown lifter banks, that BBB Autoline was of no help with FYI. During the test drive we noted that the ************* wasn't working but it was upon delivery, rep told us they just took one out of another one on the lot and ordered a new one for it. Seemed fair enough so we took delivery as it was "working" then. After getting it hom... read more

Robert I 

on BBB

3 years ago

Jayco 5th wheel trailers have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from water intrusion. It is also noted in their own report, that the bolts supporting the fiberglass sidewalls are not large enough to support those sidewalls. This flex and frame cracking cause potential safety hazards from decreased integrity of the frame and structure, ... read more