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Jayco, Inc.
- Automotive
- Middlebury, IN
About this business
Jayco develops and manufactures a full-line of recreation vehicles at its company headquarters in rural Middlebury, Ind. With a history dating back to 1968, Jayco's mission remains unchanged, to build exemplary recreational vehicles and provide customers with extraordinary service after the sale. The company develops and manufactures a comprehensive selection of camping trailers, travel trailers, fifth wheels, class C motorhomes and sport utility trailers under the Jay Flight, Eagle, Designer, Jay Feather EXP, Jay Feather LG... read more
Location details
903 S Main St, P. O. Box 460, Middlebury, IN, 46540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bought my Brand new 2021 *** Flight Sept 17, 2021. After signing paperwork at Camping World ************ ** it was noted that the A/C unit didn't work so had to take it back for new install. During the A/C install got a call that there were 2 holes in from of A/C and roof had to be replaced!!! Who does the inspection before you buy! Again Trailer back in shop for couple months getting new roof. Brought home Feb 2022. Got up on roof and noted it to be rubber with alot of bubbling around the edges, it looked HORRIBLE!!! After ... read more
Business response:
Dear BBB, A Jayco customer service team member will contact our retail owner to discuss their concerns. Best regards, Jayco Customer Service<br />
Jayco floors are terrible, second RV with them and both times the floors keep coming up. There are no warranty companies that are capable of fixing the RV's in a timely manner. The company does not respond to its emails.
Business response:
Dear BBB, Someone from the Jayco Customer Service Team will reach out to Tammi and discuss her concerns. Best regards , Jayco Customer service<br />
Purchased a brand new 2021 Jayco Jayflight SLX 264BH. First use, the pipes on the back of the water heater busted, flooding the storage space. The cap on the front of the water pump has constant drip. Second use, we opened our door to discover the oven sitting on the floor, it was never even screwed in at the manufacturer. When the dealer repaired the oven, we had them check all the propane connections throughout as a safety precaution, they found multiple loose connections. The oven also put a hole in our floor which needed... read more
Business response:
Dear BBB, Jayco customer service will contact our retail owner directly and discuss this situation. Best regards, Jayco Customer Service
I bought a 2015 jayco featherlite and have had nothing but problems with leaking I took it in for repair I have caulking all down the front! After months I finally got it back it still masks and I have to look at caulk!This thing is a piece of junk do not buy jayco!So for ****** dollars I have nothing I can recall because it's junk!
Business response:
Dear BBB, Jayco customer service will follow up with our retail owner. Thank you, Jayco Customer Service<br />
Purchased an Emblem 36U Class A motor coach. Our problem is with *********************************************************** After weather related damage to our 1 year old coach, it was determined that we needed to replace the fiberglass roof, which was ordered late May, 2021. After repeated calls to Jayco, we were told the order fell through the cracks, this was late August. Then more calls and a total roof system arrived, electrical wiring included. That was not what we ordered, wait another 3 months. Finally received the ... read more
Business response:
Dear BBB, Jayco customer service will follow up with our retail owner. Jayco Customer Service.<br />
I bought the top of the line Jayco Eagle and have owned it 3 months. The metal underneath is completely rusted (its been parked in one spot and has cover around the entire underside). The drawer underneath the stove has come off the rail, the shower sealant was molding after having it less than a month showing it wasnt properly done, the electric fireplace is supposed to continually flicker but now sometimes it does but most if the time it is just on constantly (not flickering). The light in the refrigerator does not nor has... read more
Business response:
Dear BBB, A Customer Service Representative will be contacting the consumer regarding their concerns. Thank you, Best regards, Jayco Inc.
I think Jayco has the worst warranty in the country
Business response:
Dear BBB, A Customer Service Representative will be contacting the consumer regarding their concerns. Thank you, Best regards, Jayco Inc.
Shame and shame in your informational I bought new 2021 pinnacle the one with 2 bathroom. From ****** ******on ******* *** *** *****Nevada after 2 weeks I ******* ,CALIFORNIA I open the slid the top and left side frame field than after 2 stopped at rv resort the rear 2 window blend field because heavy weights and stupid little soft holders and front bedroom slide bedroom door field because is very very heavy door .I look too the wood frame inside next to door entrance I saw is 4 small wood glue in 4 or 5 different places and... read more
Business response:
Dear BBB, A Customer Service Representative will be contacting the consumer regarding their concerns. Thank you, Best regards, Jayco Inc.
i bought a new Jayco in April 2018 from ***********************, but it was took to *********, where i did the paper work and picked it up, salesman telling how i needed the 5 year extended warranty , what a joke ,two months ago i opened up camper to winterize and the ceiling in bedroom had fallen down excessive water damage from leaky roof this camper has not been out of driveway over 10 times since purchase Dunlop Rv in ************* said bring it over and they would see what they could do after countless phone calls and k... read more
Business response:
Dear BBB, A Customer Service Representative will be contacting the consumer regarding their concerns. Thank you, Best regards, Jayco Inc.
Frequently asked questions about Jayco, Inc.
How is Jayco, Inc. rated?
Jayco, Inc. has a 1.2 star rating with 178 reviews.
When is Jayco, Inc. open?
Jayco, Inc. is open now. It will close at 5:00 p.m.
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